We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

antonio ammannati error 500Closed   Amelia   Updated January 11, 2021 at 11:55pm   2 Most recent comment from Aleksandar Vuković:Hello antonioThis usually happens if you misconfigured Zoom.Can you please go to Amelia Settings/Integrations/Zoom, and remove credentials from there? After that access your employee's profile, a ... Melvin Brea Amelia integration with Divi themesClosed   Amelia   Updated January 11, 2021 at 11:44pm   2 Most recent comment from Aleksandar Vuković:Hello MelvinI completely agree with you. Divi is huge, and widely used builder, and our developers are already working on resolving the issue with the preview in the build-mode.I can't say whe ... Seongman Cho license questionClosed   Amelia   Updated January 11, 2021 at 11:22pm   2 Most recent comment from Aleksandar Vuković:Hello Seongman ChoYou would not be able to activate the license in Amelia Settings/Activation, since Localhost is also considered a domain if it's connected to the internet.The plugin would have ... amos Customer Created with WooCommerceClosed   Amelia   Updated January 11, 2021 at 11:06pm   6 Most recent comment from Aleksandar Vuković:We use WooCommerce only as a payment option, so it's integrated with that aspect of WooCommerce.As for WordPress, the plugin can create a WordPress log-in for your customers, but there are a lot ... Lucia LanguageClosed   Amelia   Updated January 11, 2021 at 10:44pm   2 Most recent comment from Aleksandar Vuković:Hello LuciaThank you for wanting to translate Amelia into Spanish, but there already is a 87% complete Spanish translation in the plugin.To see it, you simply need to change the language of your WordP ... Jim Possible to disable default fields?Closed   Amelia   Updated January 11, 2021 at 5:28pm   4 Most recent comment from [deleted]:You're welcome, Jim.Glad to see that, thank you for letting me know.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. stephane Cannot book after February 5, 2021.Closed   Amelia   Updated January 11, 2021 at 4:44pm   3 Most recent comment from [deleted]:Hello Stephane, Thank you for your purchase. Please check what you have set for the option Period available for booking in advance:   which is set for all services in Amelia -> Settings -> General ... Daniel Dowling Book over two daysClosed   Amelia   Updated January 11, 2021 at 4:35pm   2 Most recent comment from [deleted]:Hello Daniel, There isn't such possibility in Amelia with its current built-inf eatures, unfortunately. Service duration can be 24 hour (actually 23 h 30 min) the longest , so this is the longe ... Dennis van den Berg change front end image sizeClosed   Amelia   Updated January 11, 2021 at 3:49pm   6 Most recent comment from [deleted]:Hello Dennis, Glad to see that, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Ben Welch PC issues with displaying correctlyClosed   Amelia   Updated January 11, 2021 at 3:29pm   4 Most recent comment from [deleted]:Hello Ben Welch,Thank you for your purchase and apologies for replying a bit later, we don't work on weekends. For some reason it looks like the Amelia CSS is not created in the installation proc ... Jason Sin Incompatibility with certain themes?Closed   Amelia   Updated January 11, 2021 at 2:50pm   3 Most recent comment from Aleksandar Vuković:Hello JasonI'm sorry to hear about this, but I don't understand what exactly's wrong since you didn't provide any screenshots or related URLs where I can see the plugin live.I su ... Lucia Customise EmailsClosed   Amelia   Updated January 11, 2021 at 2:05pm   2 Most recent comment from [deleted]:Hello Lucia, There isn't a possibility of having different email for different events with Amelia's current built-in features, unfortunately. The email notifications are configured on the ... Lucia Background color of continue buttonClosed   Amelia   Updated January 11, 2021 at 2:04pm   2 Most recent comment from [deleted]:Hello Lucia, The buttons should follow the primary color option there, but changing only them can be probably achieved with adding custom CSS to the page where you have Amelia. If you need help with ... Lucia Times / ServicesClosed   Amelia   Updated January 11, 2021 at 1:42pm   2 Most recent comment from [deleted]:Hello Lucia, The availability for services is configured by the employees' work hours, so you need to assign services to employees and configure their work hours as you wish to have availabilit ... Lucia ZoomClosed   Amelia   Updated January 11, 2021 at 1:41pm   2 Most recent comment from [deleted]:Hello Lucia, Thank you for your purchase. There isn't a possibility of adding already created Zoom meetings to Amelia events/services, unfortunately. When you add a Zoom user to an event a Zoom ...