We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michel Default Time slot lapClosed   Amelia   Updated January 15, 2021 at 9:30am   4 Most recent comment from [deleted]:Hi Michel,  You are welcome. Could you please check if the Buffer times can help your use case? I am not sure if  I understood well your issue  - you can set buffer times before and after for each ... Keith Dalton Best option for selling a course that runs for 5 weeks one day a weekClosed   Amelia   Updated January 15, 2021 at 9:22am   10 Most recent comment from Aleksandar Vuković:I'm glad to hear that, KeithIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jeffrey Kimel Customer EmailClosed   Amelia   Updated January 15, 2021 at 9:03am   2 Most recent comment from Aleksandar Vuković:Hello JeffreyOnly automatic emails can be sent with Amelia, that are triggered by actions. So, if you enable "Appointment Approved" notification, it will be sent after the appointment has been approve ... Arne Different booking forms within the same siteClosed   Amelia   Updated January 15, 2021 at 8:56am   2 Most recent comment from Aleksandar Vuković:Hello ArneSure, you can use [ameliabooking category=1] on one page, and [ameliabooking category=2] on the other page.Also, if you're referring to Custom Fields - they are assigned to services, so ... Roycedigitalservice Payment method stripeClosed   Amelia   Updated January 14, 2021 at 4:44pm   6 Most recent comment from [deleted]:Hello Julia, There isn't a possibility of adding Taxes to prices in Amelia with its current built-in features. Vat can be added only in WooCommerce , if WooCommerce integration in Amelia is used ... Alberto Olivera Event - Multiple options/locationsClosed   Amelia   Updated January 14, 2021 at 4:09pm   2 Most recent comment from [deleted]:Hello Alberto Olivera,Thank you for your purchase. Current need - you can add some additional questions/information for the customers to the booking form by using Custom fields, so you can probably us ... Jeffrey Kimel Custom FieldsClosed   Amelia   Updated January 14, 2021 at 4:00pm   2 Most recent comment from [deleted]:Hello Jeffrey,There isn't a possibility for customers to provide information via custom fields after they added booked the appointment, unfortunately. The custom fields are made for customers to ... Jeffrey Kimel Zoom NotificationsClosed   Amelia   Updated January 14, 2021 at 2:49pm   2 Most recent comment from [deleted]:Hello Jeffrey, If you want the customers to access the Zoom meeting from their email notification you need to add the Zoom link placeholder to the email notification (approved appointment or event bo ... Rafal Different service rates assigned to employees don't change when switching to a different employee.Closed   Amelia   Updated January 14, 2021 at 2:34pm   2 Most recent comment from [deleted]:Hi Rafal, There isn't a possibility to change the appointments' price after they are booked/created in Amelia, unfortunately. Even though you change the employee in the appointment  (that h ... Phil Include service buffer time in time slotsClosed   Amelia   Updated January 14, 2021 at 12:42pm   2 Most recent comment from [deleted]:Hello Phil,If the option Use service duration for booking a time slot  in Amelia -> Settings -> General is enabled then the time slots will be the same as service duration and on that time interval, ... Lukas Google Calendar ConnectionClosed   Amelia   Updated January 14, 2021 at 11:54am   2 Most recent comment from [deleted]:Hello Lukas, There isn't a possibility for employees to connect their profiles to Google calendars in the front-end Employee panel with Amelia's current features , unfortunately. This is p ... DARBAS Mise à jourClosed   Amelia   Updated January 14, 2021 at 11:15am   2 Most recent comment from [deleted]:Hello Darbas, Could you please write your tickets in English? Thank you!You can download the newest version of Amelia from the store. If you have any other questions or concerns feel free to open a ... BAALI 404 error in events pageClosed   Amelia   Updated January 14, 2021 at 9:46am   4 Most recent comment from Aleksandar Vuković:Hey, good news, thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rafal Appointments change assigned employee after status change in Employee front panelClosed   Amelia   Updated January 14, 2021 at 7:46am   4 Most recent comment from Aleksandar Vuković:Hi again RafalI created an employee "Greg TEST" and booked an appointment. Then I logged into the panel and made a few status changes, but I couldn't replicate this behavior.Can you please recor ... Ben McDermaid Packages & Back End FunctionalityClosed   Amelia   Updated January 13, 2021 at 9:01pm   2 Most recent comment from Aleksandar Vuković:Hello BenThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You would not be able to use this in ...