As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

[email protected] ConcernsClosed   Amelia   Updated January 25, 2021 at 11:16am   2 Most recent comment from Aleksandar Vuković:Hello there.Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, ple ... Jason Long Coding issue with a button hoverClosed   Amelia   Updated January 25, 2021 at 11:13am   2 Most recent comment from [deleted]:Hello Jason Long,Apologies for replying a bit later, we don't work on weekends.I can't reproduce that on our testing website, could you please check if you see the same issue on our demo si ... Marc-Philipp Trópia Schneider No possibility to cancel packagesClosed   Amelia   Updated January 25, 2021 at 11:06am   2 Most recent comment from Aleksandar Vuković:Hello Marc-PhilippThank you for your purchase.We are aware of this, and the issue should be fixed in our next update. Sorry for the inconvenience. Jason Long Ability to change the label: EventsClosed   Amelia   Updated January 25, 2021 at 10:56am   2 Most recent comment from [deleted]:Hello Jason Long,Apologies for replying a bit later, we don't work on weekends. You can suggest that as a feature request here, or vote for it if there is such request there.  If you want to ch ... Ray Hayes ICS for Employee?Closed   Amelia   Updated January 25, 2021 at 10:52am   4 Most recent comment from Aleksandar Vuković:Hi again RayThank you for your suggestion, it has been forwarded to our development team, so they can work on it in the future.I personally connected multiple Outlook Calendars following our document ... [email protected] How ToClosed   Amelia   Updated January 25, 2021 at 10:42am   2 Most recent comment from [deleted]:Hello [email protected],Apologies for replying a bit later, we don't work on weekends.1. There isn't a possibility to change the booking form/steps in Amelia if that is what you ar ... Eleni Mylona Custom FieldsClosed   Amelia   Updated January 24, 2021 at 12:52pm   2 Most recent comment from Aleksandar Vuković:Hello EleniThank you for letting me know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Matthew Gerrish Database tablesClosed   Amelia   Updated January 24, 2021 at 12:46pm   2 Most recent comment from Aleksandar Vuković:Hello MatthewThose database tables are required for relations in the plugin. However, that doesn't have anything to do with your memory limit, and it doesn't impact the speed of the form. Y ... Philipp Scheucher Notifications translation?Closed   Amelia   Updated January 23, 2021 at 9:51pm   6 Most recent comment from Aleksandar Vuković:You're welcome Philipp, glad I could be of service.Melvin, thank you for your assistance here.We have some ideas about the integration with WMPL, and it's being developed. I don't have ... Philipp Scheucher Add Coupon missingClosed   Amelia   Updated January 23, 2021 at 9:47pm   4 Most recent comment from Aleksandar Vuković:You're welcome, PhilippGlad I could be of service! David No way to use coupons on packages.Closed   Amelia   Updated January 23, 2021 at 9:47pm   8 Most recent comment from Aleksandar Vuković:I don't have details on that, David, so you'll have to wait until Monday when our developers get in, in order to know what's different between a regular booking and Packages booking.E ... Pm Consulting Solutions Coupons don't workClosed   Amelia   Updated January 23, 2021 at 5:30pm   8 Most recent comment from Aleksandar Vuković:You're welcome, glad I could help Virginie DUBOSCQ Display booking form issueClosed   Amelia   Updated January 23, 2021 at 5:26pm   7 Most recent comment from Aleksandar Vuković:You're welcome VirginieGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lukas Huggenberg Work hours and Buffer timesClosed   Amelia   Updated January 23, 2021 at 12:14pm   4 Most recent comment from Aleksandar Vuković:We've got a deal, LukasPlease let me know as soon as I'm able to access the website, and I'll gladly check what's causing this. Robert Packages and email with credentailsClosed   Amelia   Updated January 29, 2021 at 11:16am   9 Most recent comment from [deleted]:Hello Robert, Our developer fixed the issue with the payment that couldn't be seen - the issue was that when no appointments were booked when the package was bought , the payment couldn't ...