Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Hello,
A question about the payment process please.
I would like to know when the customer is debited from his account, is it when the customer's appointment is confirmed? How is the payment processed for a pending appointment?
How does the payment process work when cancelling an appointment? Does it reimburse the customer?
Hello Morel,
Customers are debited when they book an appointment in Amelia - in the booking process they need to pay if you enable one of the online payment methods (PayPal , Stripe) and that is the same for both Approved and Pending appointments. There isn't a possibility of managing payments with the change of the status of the appointment in Amelia - so a pending appointment is paid also in the booking process , the same as the approved one. If the appointment is cancelled in Amelia, there isn't a possibility for a refund to be processed automatically. The refund needs to be processed in the payment methods manually.
If you have any other questions or issues feel free to open a new ticket and we will gladly help out.