We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mike new appointments​ in the Front-end employees panelClosed   Amelia   Updated April 27, 2021 at 10:35pm   2 Most recent comment from [deleted]:Hi, Mike!Thank you for choosing Amelia.At the moment, Employees can't add new Customers in Amelia. Probably, this feature will be added later, but I can't tell you when precisely.I believe t ... Frédéric Prud\'homme Direct access to a booking form for a serviceClosed   Amelia   Updated April 27, 2021 at 10:23pm   2 Most recent comment from [deleted]:Hi, Fred!I apologize for the delayed response.I doubt it can be set this way you explained. But probably we can find a workaround.I'm not sure if I understood your requirements completely, but ... Alexandre Add form fieldsClosed   Amelia   Updated April 27, 2021 at 5:10pm   3 Most recent comment from Alexandre:It does helpThanks a lot ;)Case closed :) Joseph Benson Multiple Treatments from the same customerClosed   Amelia   Updated April 27, 2021 at 3:02pm   9 Most recent comment from [deleted]:Hi, Joe,I'm glad that we could help.Thank you for your kind words, and if you decide to use Amelia again one day, we will be happy to see you among our customersBest Regards.  Carin change attendee dateClosed   Amelia   Updated April 27, 2021 at 1:50pm   4 Most recent comment from [deleted]:Hi Carin,Yes, it shouldn't ask for any payments, because payments that are made online can only be made when customer books from the frontend. Ferre Gravoz, Manel Múltiples serviciosClosed   Amelia   Updated April 27, 2021 at 1:35pm   7 Most recent comment from [deleted]:Hi Ferre,thank you so much for the kind replyI understand what you need; unfortunately the Packages have fixed amount of service appointments that are offered. You can suggest that as a feature requ ... Gonzalo García Shortcodes doesn't workClosed   Amelia   Updated April 27, 2021 at 1:10pm   3 Most recent comment from [deleted]:Hi Gonzalo,thank you for reaching out to us!I'm happy to hear it's sortedIf you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Bodo language fallback ignoredClosed   Amelia   Updated April 27, 2021 at 1:08pm   6 Most recent comment from [deleted]:Hi Bodo,thank you a lot for taking time to make a suggestionWe'd like to adapt Amelia to as many users and business models as possible - improving languages is one of the best ways to do so for a ... India Scales how can i block some days in my consultation calendarClosed   Amelia   Updated April 27, 2021 at 1:06pm   4 Most recent comment from [deleted]:Anytime IndiaI'm happy to hear it helped!May I ask you for a small favor if you don’t mind?  Can you, please, leave a review on Capterra, and the Lite version of Amelia if you have an accou ... Juan Improper chargeClosed   Amelia   Updated April 27, 2021 at 1:01pm   4 Most recent comment from [deleted]:Thank you for the kind reply, JuanPlease bear in mind that it takes 5 - 7 business days for the refund to be fully processed.If you have more questions, please feel free to contact us back. Luis Gulias Track EventsClosed   Amelia   Updated April 27, 2021 at 12:51pm   2 Most recent comment from Aleksandar Vuković:Hello LuisThank you for your purchase.This can be achieved with a little custom work. Please check out this ticket: https://tmsplugins.ticksy.com/ticket/2278713/The customer that shared this with us ... Jeffrey Kimel Partial Payment DetailsClosed   Amelia   Updated April 27, 2021 at 12:37pm   2 Most recent comment from [deleted]:Hi, Jeffrey!I apologize for the delayed response.1. Could you please clarify how you set up your Services? Do you use recurring Appointments or something else? Because at the moment, the question isn& ... Steven Grimshaw There has been a critical error on this website. Please check your site admin email inbox for instructions.Closed   Amelia   Updated April 27, 2021 at 12:20pm   10 Most recent comment from Aleksandar Vuković:Hello StevenWe did not do anything, as we were waiting for a duplicator installation from you.Maybe it was just cache, or something similar. Either way, I'm glad to hear it's working now. Jeffrey Kimel SecurityClosed   Amelia   Updated April 27, 2021 at 12:20pm   2 Most recent comment from Aleksandar Vuković:Hello JeffreyIf a custom field is set as a mandatory field, it can't be skipped. The issue cannot be replicated on your website either:Even if I try adding a space, to try and full the form, it& ... Aynee Notifications and Customer PanelClosed   Amelia   Updated April 27, 2021 at 12:19pm   2 Most recent comment from [deleted]:Hi, Aynee!I apologize for the delayed response.And thank you for choosing Amelia.1. There are two types of Notifications: one is coming from Amelia and one is from WooCommerce. So, if you don't w ...