As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

OLIVER DENSON Time Slots QuestionClosed   Amelia   Updated May 11, 2021 at 12:37pm   4 Most recent comment from [deleted]:Hi Oliver,thank you for the kind reply; I apologize for the later response, as we don't work on weekends.I’m using services and naming them “Service Name (half day) and Service Name (Full da ... Zadeh Media Time OptionsClosed   Amelia   Updated May 11, 2021 at 12:30pm   2 Most recent comment from Aleksandar Vuković:Hello Zadeh MediaThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Multiple time slots in a sin ... Jotte Mallisse Variable lengthClosed   Amelia   Updated May 11, 2021 at 12:04pm   2 Most recent comment from [deleted]:Hi Jotte,thank you for taking interest, and for reaching out to us! I apologize for the later response, as we don't work on weekends.Unfortunately, that isn't a planned feature yet; however ... Martin Minne Weekends not availableClosed   Amelia   Updated May 11, 2021 at 12:02pm   2 Most recent comment from [deleted]:Hi Martin,thank you for reaching out to us!I apologize for the later response, as we don't work on weekends.Please check if you have an employee with working hours on Saturday (in Amelia > Emplo ... Marcel Janssen Upgrade from a Basic to ProClosed   Amelia   Updated May 11, 2021 at 10:23am   5 Most recent comment from Marcel Janssen:Hi,I just was looking in my account and now I see that the payment will be $ 109. Is that correct? Because the pricing on the website is $ 95. What is the difference?Regards Marcel Janssen Simona Georgieva Working hoursClosed   Amelia   Updated May 11, 2021 at 8:44am   4 Most recent comment from Aleksandar Vuković:Hello SimonaIf you need to do this for all your employees, you need to access each employee's profile, and under Work Hours change the working hours for all your employees.On your website, the d ... Norrie Elementor IntegrationClosed   Amelia   Updated May 11, 2021 at 8:36am   12 Most recent comment from Miloš Jovanović:Hi Monika,Thank you for your inquiry.It can be anything, not just a button (a div, an anchor tag) as long as it has an ID, so you should set up the anchor tag (hyperlinked icon) with something like: Darryl Mims times available to start and endClosed   Amelia   Updated May 10, 2021 at 9:24pm   2 Most recent comment from [deleted]:Hi, Darryl!Sorry for the delayed response, we don't work on weekends.In order to achieve that, you should set the Default Time Slot Step to 30 mins in Amelia -> General settings.Please let us kn ... Amber Andreucci Google Calendar integrated but not showing unavailable dates/timesClosed   Amelia   Updated May 10, 2021 at 8:08pm   6 Most recent comment from [deleted]:Amber,Thank you for the credentials.The "Remove Google Calendar Busy Slots" option was disabled in Amelia -> Integrations -> Google calendar, that's why the drop-down with numbers was greyed out. ... Marios Anthis email notifications are not workingClosed   Amelia   Updated May 10, 2021 at 2:33pm   4 Most recent comment from Miloš Jovanović:HI Marios, Sorry for late response, we did not work because we have national holidays.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in ... Harry Error:Unable to find by id in AmeliaBookingClosed   Amelia   Updated May 10, 2021 at 2:09pm   15 Most recent comment from [deleted]:Hello Sahil,Please open a new private ticket, as we will probably need to login to your website to see where the issue is coming from and help out properly. Thank you.  Devan Changing Booking Buffers to 15 minutes?Closed   Amelia   Updated May 10, 2021 at 1:54pm   2 Most recent comment from Miloš Jovanović:Hi Devan,Thank you for your inquiry.Yes, there is an option for this. To be able to see 15 minutes as an option in buffer time, go to the Settings page, open General Settings, and there you will find ... Angel Appointments automatically pendingClosed   Amelia   Updated May 10, 2021 at 1:29pm   6 Most recent comment from [deleted]:Hi, Angel!Actually, no. If a Custom field is not mandatory, then no answer will be pre-selected (because it will just remain empty), and if it is mandatory, then pre-selection doesn't make any se ... Sho Comment in customer panelClosed   Amelia   Updated May 10, 2021 at 12:55pm   6 Most recent comment from Aleksandar Vuković:You're welcome, ShoIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Brennen Perry Notifications not working through gmailClosed   Amelia   Updated May 10, 2021 at 12:48pm   2 Most recent comment from Miloš Jovanović:Hi Brennen Perry,Thank you for your inquiry and sorry for our late reply due to the non-working days.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we ...