We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michele Location, how not to remove the 0 from the phoneClosed   Amelia   Updated April 26, 2021 at 2:22pm   11 Most recent comment from [deleted]:Hi Michele,thank you for the kind reply. I apologize for the later response, as we don't work on weekends.Unfortunately as this cannot be changed trough normal features and settings, as it works ... Marcus De Witt Ryall Clients Unable to BookClosed   Amelia   Updated April 26, 2021 at 2:14pm   6 Most recent comment from [deleted]:Hi Marcus,may I kindly ask you to try Rolando's suggestion and let me know if the issue persists?Hi Rolando, thank you so much for the kind advice! Sheethal Credit Card Payment IssueClosed   Amelia   Updated April 26, 2021 at 1:51pm   2 Most recent comment from [deleted]:Hi Sheethal,sure, I'll be happy to help; thank you for letting us know.Can you please let me know if you are using PayPal or Stripe?Can you please tell me did you turn of Sandbox mode? Can you p ... David Kaplan SMS send numberClosed   Amelia   Updated April 26, 2021 at 1:42pm   4 Most recent comment from [deleted]:David,I'm afraid, USA doesn't support alpha Sender ID. Sorry for this inconvenience. Please let me know if you have any other questions.Best Regards.  Frédéric Prud\'homme Duration of a service according to the employeeClosed   Amelia   Updated April 26, 2021 at 1:10pm   2 Most recent comment from [deleted]:Hi Frédéric,thank you for reaching out to usAs the service duration needs to be predetermined, I'd suggest that you can add an Extra to the service to be able to extend it when needed.Extra wi ... Aynee TranslationClosed   Amelia   Updated April 26, 2021 at 12:43pm   2 Most recent comment from Aleksandar Vuković:Hello AyneeUnfortunately, something like this cannot be done. The strings you translate are often repeated in many segments of the plugin, so changing the text will change it everywhere these strings ... Christian Vhenten technical doc about hooksClosed   Amelia   Updated April 26, 2021 at 12:39pm   2 Most recent comment from Aleksandar Vuković:Hello cvhentenUnfortunately, we don't yet have developer documentation for Amelia. That's something that's going to be added in the future, but at the moment it doesn't exist. JS f ... Adam O. SMS notifications still not sending, added ip.Closed   Amelia   Updated April 26, 2021 at 11:23am   6 Most recent comment from [deleted]:Thank you for letting me know, Matt.I apologize for the later response, as we don't work on weekends.Please kindly open a new ticket, so that we can proceed with resolving your issue (it is neces ... Danylo Vakhnenko Html notifications possible?Closed   Amelia   Updated April 26, 2021 at 9:58am   2 Most recent comment from [deleted]:Hi Danylo,thank you for reaching out to us; I apologize for the later response, as we don't work on weekends.HTML isn't supported in email notifications in Amelia with its current built-in ... Josephine Customer AccountsClosed   Amelia   Updated April 26, 2021 at 9:30am   2 Most recent comment from Aleksandar Vuković:Hello JosephineThank you for your purchase.When you're testing the plugin from the front-end, please don't use the same email you're using as an Admin of the site. Also, it's not r ... Richard Option hidden beyond the screen on mobileClosed   Amelia   Updated April 26, 2021 at 8:19am   7 Most recent comment from Aleksandar Vuković:You're welcome, RichardIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Alejandro Yanaculis Custom field formattingClosed   Amelia   Updated April 26, 2021 at 7:50am   2 Most recent comment from Aleksandar Vuković:Hello AlejandroAt the moment, you can only rearrange the custom fields in Amelia/Customize/Custom fields, but it would not take the entire section of the form (2 columns).At the moment (without rearr ... Rolando Rodriguez IMPORTANT !! Amelia not working for free events or servicesClosed   Amelia   Updated April 26, 2021 at 7:22am   17 Most recent comment from Aleksandar Vuković:Thank you very much, RolandoWe appreciate that very much.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sara Beltran Beltran Sancho customer porfileClosed   Amelia   Updated April 26, 2021 at 7:07am   6 Most recent comment from Aleksandar Vuković:If you enable the phone to be a mandatory field, your new customers will be saved with that phone number, so they would not need to add it, but the directions would have to be added each time. Your ex ... Ahmad Abdullahi Ahmad DEPOSIT PAYMENTClosed   Amelia   Updated April 26, 2021 at 7:02am   2 Most recent comment from Aleksandar Vuković:Hello AhmadThank you for your suggestion, we will forward it to our developers. At the moment, deposit payments are fixed, and if enabled they will be mandatory.The feature was based on our users' ...