As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Natalie Tan upgrading from amelia lite to proClosed   Amelia   Updated May 10, 2021 at 11:53am   2 Most recent comment from Miloš Jovanović:Hi Natalie,Thank you for your purchase.Sorry for late response, we did not work because we have national holidays.Can you please tell me did you try to follow this guidehttps://wpamelia.com/lite-upgra ... Luca Turrin Time setupClosed   Amelia   Updated May 10, 2021 at 11:34am   2 Most recent comment from Miloš Jovanović:Hi Luca Turrin, Thank you for your inquiry and sorry for our late reply due to the weekend. To be able to set the quarter please go to the Settings page, open General Settings, and set the Default T ... Stefan Heindl Single date servicesClosed   Amelia   Updated May 10, 2021 at 11:01am   4 Most recent comment from Aleksandar Vuković:Hello StefanWe're glad to hear this helped.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Andy Cereghino Appointments Strange behaviourClosed   Amelia   Updated May 10, 2021 at 10:52am   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, AndreaThank you, the last week was relaxing, but coming back to a lot of tickets kind of lowers the hype of thatAnyway, this is exactly why we're not automatically d ... marta Amelia AdminClosed   Amelia   Updated May 10, 2021 at 10:13am   2 Most recent comment from Aleksandar Vuković:Hello martaThank you for your purchase.I am sorry to disappoint you, but unfortunately, Amelia Managers do not have the capabilities to delete anything. They can create and edit data in Amelia, but t ... Alexia Notification are not updated and settings SMTPClosed   Amelia   Updated May 10, 2021 at 10:12am   11 Most recent comment from Aleksandar Vuković:I'm glad to hear that, AlexiaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Tomoya Shirai About synchronization with google calendarClosed   Amelia   Updated May 10, 2021 at 9:41am   6 Most recent comment from Aleksandar Vuković:You're welcome, TomoyaI'm glad to hear this issue is now resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ian functionalityClosed   Amelia   Updated May 10, 2021 at 9:02am   3 Most recent comment from [deleted]:Hi Ian,thank you for reaching out to us!I apologize for the later response, as we don't work on weekends.1) user browses website and sees the calendar/list of events we're running. These eve ... Leyla musleh how to remove a package that someone bought?Closed   Amelia   Updated May 10, 2021 at 8:37am   2 Most recent comment from [deleted]:Hi Turistas,Sorry for the delayed response, we don't work on weekends. I'm afraid, if the package was purchased, it can't be deleted unless the Customer books all the remaining appoint ... Jason Long Editing Packages & Tracking Package detailsClosed   Amelia   Updated May 10, 2021 at 8:36am   3 Most recent comment from Aleksandar Vuković:Hello Jason and Michael.The Packages feature's first version has been developed from a customer's perspective, as that's what we received as the most requested approach from our custome ... elaine Time selector 12-hour formatClosed   Amelia   Updated May 10, 2021 at 8:30am   2 Most recent comment from [deleted]:Hi, Elaine!Sorry for the delayed response.Yes, that's correct: there's only one option for time format on the back-end at the moment. I will forward your request to our development team. Al ... Leyla musleh Multi employees in packagesClosed   Amelia   Updated May 10, 2021 at 8:23am   2 Most recent comment from [deleted]:Good day!Sorry for the delayed response, we don't work on weekends.Amelia tries to assign all the appointments to the same Employee by default, but if he/she is busy, then a time slot with anothe ... Christopher Fischbach Functionality and loading issueClosed   Amelia   Updated May 10, 2021 at 8:23am   3 Most recent comment from [deleted]:Hi Christopher,thank you for reaching out to us; I apologize on the later response, as we don't work on weekends.Regarding the shortcode; please go to Amelia > Customization and check if the op ... Angel Google calendar does not integrateClosed   Amelia   Updated May 10, 2021 at 8:09am   4 Most recent comment from [deleted]:Hi Angel,thank you so much for the credentials!I apologize for the later response, as we don't work on weekends.I see that you had the setting that includes pending appointments OFF; I enabled it ... Kevin Custom FieldsClosed   Amelia   Updated May 10, 2021 at 6:52am   4 Most recent comment from [deleted]:Hi, Kevin!Sorry for the delayed response.And thank you for choosing Amelia. If you added these Custom fields later than the old Events were created and booked, then that's how it's supposed ...