As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Anke Jespers Remove "Capacity"Closed   Amelia   Updated May 14, 2021 at 12:15pm   9 Most recent comment from [deleted]:Thank you Anke! Much appreciated; here is the SMS code for the $10 credit: 69E34CFD Let me know if you need anything else, and, in the meantime, I wish you a wonderful weekend ahead! BUSEYNE Karyne notifications rappel rendez vousClosed   Amelia   Updated May 14, 2021 at 12:10pm   2 Most recent comment from Aleksandar Vuković:Hello BUSEYNEThank you for your purchase.Please note that the only supported language is English, so make sure to translate your future responses.Scheduled notifications require a bit of additional co ... Craig Google CalendarClosed   Amelia   Updated May 14, 2021 at 11:55am   2 Most recent comment from [deleted]:Hi Craig,thank you for reaching out to us, and for such kind feedbackYou can add more placeholders, depending on what info you need to be sent.This is done in Amelia > Settings > Integrations > Goog ... David Harrison PHP Fatal Errors in Amelia code when viewing paymentsClosed   Amelia   Updated May 14, 2021 at 11:34am   6 Most recent comment from Aleksandar Vuković:Hi again DavidCan you clone your website? If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files which you can send me (along with the log-in credentials), a ... Tousuke Sone About event reservationClosed   Amelia   Updated May 14, 2021 at 11:34am   6 Most recent comment from [deleted]:Hi Tousuke,thank you for the kind reply!I am happy to hear that Loco Translate helpedYou can use it to fill out the email placeholder ([email protected]); just type "example" in Loco, it will find it. ... Monika Wood Location of a serverClosed   Amelia   Updated May 14, 2021 at 11:13am   3 Most recent comment from [deleted]:Hi, Monika!I'm glad you resolved the issue. And no worries, I got what you meant by the contextPlease feel free to ask us any other questions you may have.Best Regards.  Kara Noreika PackagesClosed   Amelia   Updated May 14, 2021 at 10:23am   4 Most recent comment from [deleted]:Hi Kara,thank you for the kind reply.I'm very sorry to hear that; as this is something that is essential to your services, I'll kindly ask you to add it as a feature suggestion on this page ... Arne Adding the custom fields and extra options in the notification mailClosed   Amelia   Updated May 13, 2021 at 4:46pm   4 Most recent comment from [deleted]:Hi Arne,thank you for contacting back They will show up empty for the service they are not assigned to.For example, for service A you have a custom field that says "welcome".For service B you don ... avery Connect Amelia and formidable formsClosed   Amelia   Updated May 13, 2021 at 1:39pm   2 Most recent comment from [deleted]:Hi, Avery!Thank you for choosing Amelia.I'm afraid, this can't be achieved with Amelia's features, since you require integration between Amelia and the Formidable forms plugin.It probab ... Emmanuel Dodoo Cann Amelia UpdatesClosed   Amelia   Updated May 13, 2021 at 1:36pm   2 Most recent comment from [deleted]:Hello Emmanuel,thank you so much for contacting us!If you activated your purchase code in Amelia Settings/Activation, it should be updated automatically when a new update is released. The version you ... Hilda Steyn Customer CommunicationClosed   Amelia   Updated May 13, 2021 at 1:28pm   2 Most recent comment from [deleted]:Hi Hilda,thank you for reaching out to us!We unfortunately don't have this feature at the moment; only scheduled notifications such as appointment reminder and post appointment follow up ("thank ... David B. Limit appointment per customerClosed   Amelia   Updated May 13, 2021 at 1:24pm   11 Most recent comment from [deleted]:Hello David B., I understood your question, thank you for the explanation, but, like I mentioned earlier, there isn't such option in Amelia, unfortunately. If you have any other questions or ... Encarni López Working hoursClosed   Amelia   Updated May 13, 2021 at 12:42pm   3 Most recent comment from [deleted]:Hi, Encarni!Thank you for choosing Amelia.That's correct: Services availability depends on the Employee's working hours, and not on the Company's working hours in Amelia Settings. Basi ... Marina Pantazis Add multiple location to serviceClosed   Amelia   Updated May 13, 2021 at 12:21pm   2 Most recent comment from [deleted]:Hi, Marina!Thank you for choosing Amelia.Basically, Services are being assigned to Locations through Employees. therefore, if you have different Employees working in different locations, then Services ... Mr Keith E Stokes SupportClosed   Amelia   Updated May 13, 2021 at 12:13pm   4 Most recent comment from Aleksandar Vuković:Hello again KeithPackages store customer's data, and the package's ID in wp_amelia_packages_to_customers and wp_amelia_payments database tables.You would need to update these tables with e ...