As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Raquel Get rid of shadow in customer panelClosed   Amelia   Updated May 18, 2021 at 7:48am   6 Most recent comment from [deleted]:Hi Raquel,thank youI got the link and gone into "student area"; however, I was unable to find the events window with the shadow; only these two were available:Please advise where it is exactly, as oth ... Justin Brooks Notifications not sendingClosed   Amelia   Updated May 18, 2021 at 7:29am   2 Most recent comment from [deleted]:Hi Justin,thank you for reaching out to your hosting, and for contacting usUnfortunately, this is not currently possible in SMTP settings (to have no username and password).You can use the other setti ... Kari Changing the styling on the calendarClosed   Amelia   Updated May 17, 2021 at 9:15pm   2 Most recent comment from [deleted]:Hi, Kari!Sorry for the delayed response, we don't work on weekends.I'm afraid, it's impossible to change the background color at the moment. Probably, these blue highlights can be chang ... marco pino cancel appointmentClosed   Amelia   Updated May 17, 2021 at 8:52pm   2 Most recent comment from [deleted]:Hi, Marco!Sorry for the delayed response, we don't work on weekends.And thank you for choosing Amelia.You should add the %appointment_cancel_url% placeholder to the Appointment Approved/Pending ... Karl Blaza Amelia won't auto update - stuck on 3.1.2Closed   Amelia   Updated May 17, 2021 at 8:48pm   2 Most recent comment from [deleted]:Hi, Karl!Sorry for the delayed response, we don't work on weekends.Thank you for letting us know.Please feel free to contact us if you have any other questions.Best regards.  Javier Problems with customer loginClosed   Amelia   Updated May 17, 2021 at 8:47pm   4 Most recent comment from [deleted]:Hi, Maja!I responded to Javier's question below.At the moment, Amelia doesn't have such a feature that would allow to use placeholders on the pages (it is possible to use them only in notifi ... Andy CalendarClosed   Amelia   Updated May 17, 2021 at 2:34pm   2 Most recent comment from [deleted]:Hi, Andy!Sorry for the delayed response.And thank you for choosing Amelia.The Working hours should be set in the Employee's profile for each Employee separately. The Working Hours and days off se ... Rene Baas Hide Event pricesClosed   Amelia   Updated May 17, 2021 at 2:28pm   2 Most recent comment from [deleted]:Hi, Rene!Sorry for the delayed response.And thank you for choosing Amelia.I'm afraid, there's no such a built-in feature in Amelia, and it can be achieved only with custom CSS. But it seems ... Nicolas HTML in email notificationClosed   Amelia   Updated May 17, 2021 at 2:06pm   2 Most recent comment from [deleted]:Hi, Nicolas!Sorry for the delayed response.And thank you for choosing Amelia.I'm afraid, at the moment email templates don't support HTML. But this feature is on our to-do list, and it will ... Jeffrey Questions about Packing appointment bookingClosed   Amelia   Updated May 17, 2021 at 1:52pm   9 Most recent comment from Aleksandar Vuković:Thank you again, JeffreyAt the moment, due to some legal reasons (I don't have any details about this), Amelia as software is not allowed to store customer's funds, nor are we able to hold ... Reza Hojati Automatically choose an appointmentClosed   Amelia   Updated May 17, 2021 at 1:51pm   2 Most recent comment from Aleksandar Vuković:Hello TimoWhich version of the plugin do you have installed?This option was included in version 3.0, and if you have new version (currently, Amelia is on 3.2), the first time slot should automatically ... Roshan Sujeebun cannot add an existing wordpress user as an employeeClosed   Amelia   Updated May 17, 2021 at 1:44pm   2 Most recent comment from Aleksandar Vuković:Hello RoshanThis user is added as both Amelia Customer and Amelia Employee, which is not allowed. The user's email is stored in the database, and is most likely already saved as a customer in Ame ... Kari Calendar short code losing stylingClosed   Amelia   Updated May 17, 2021 at 1:35pm   2 Most recent comment from [deleted]:Hi, Kari!Sorry for the delayed response.And thank you for choosing Amelia.Issues like this one usually occur when Amelia's CSS wasn’t applied correctly or there is a conflict with another plugi ... Dylan Tweedy Daily Events? I think?Closed   Amelia   Updated May 17, 2021 at 12:23pm   11 Most recent comment from Aleksandar Vuković:I'm sorry to hear that, Dylan.If you require a refund for the plugin, please let me know. Your 15-day money-back guarantee expired a couple of days ago, but if you're not going to be using ... Daisuke Sagano Google calendar integration and Sending different e-mail to customer according to employee the customer reservedClosed   Amelia   Updated May 17, 2021 at 12:16pm   8 Most recent comment from Aleksandar Vuković:You're welcome, Daisuke, I'm glad that I could be of service here!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.