We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bote Adding a ruleClosed   Amelia   Updated April 22, 2021 at 3:30pm   8 Most recent comment from [deleted]:Hi Bote,thank you for contacting back!It's in Amelia > Location (or Amelia > Places). Shota Ando Is there any way to see custom fields data on Event from admin panel?Closed   Amelia   Updated April 22, 2021 at 3:30pm   2 Most recent comment from [deleted]:Hi, Shota!Thank you for choosing Amelia (again).You can see Custom Fields on the Admin panel if you open the Events page, click on the "Attendees" button and then on the "Edit Attendee":Also, please ... Ralph Hos Multiple schools but limited appointmentsClosed   Amelia   Updated April 22, 2021 at 3:19pm   8 Most recent comment from [deleted]:Hi Ralph,thank you for the kind reply.For exactly same time slot, yes.If a school (service), is booked for 11am for employee x, that same school can only be booked for 12pm, or 10pm, if the same emplo ... Kazuki google calendarClosed   Amelia   Updated April 22, 2021 at 3:07pm   2 Most recent comment from [deleted]:Hi, Kazuki!Thank you for choosing Amelia.Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can post the credentials as a reply to this tic ... Hussnain Email and SMS notificationsClosed   Amelia   Updated April 22, 2021 at 2:57pm   9 Most recent comment from [deleted]:Hello Hussnain,here is the update on emails:Test email works, so emails are probably ending up in SPAM unfortunately, or are being blocked even before that. It would be the best to switch to SMTP for ... Ruth Schrader-Grace Need to be able to delete employeeClosed   Amelia   Updated April 22, 2021 at 2:49pm   3 Most recent comment from Ruth Schrader-Grace:Ok, since you and I and my IT person are dealing with this on another ticket let's close this one so as to not tie up more time to repair this issue. She is setting up credentials now to for eith ... Laurent Dani Recurring appointments issue since 3.1 updateeClosed   Amelia   Updated April 22, 2021 at 2:26pm   10 Most recent comment from [deleted]:Hi, Laurent!I just contacted my team and they confirmed the fix wasn't added to the current update.I'm waiting for a response regarding the ETA. I will contact you once I receive this inform ... Marios Anthis transfer databaseClosed   Amelia   Updated April 22, 2021 at 2:22pm   2 Most recent comment from [deleted]:Hi Marios,thank you for reaching out to us!When you are moving on live site from local or stage site we can suggest to use Plugin Duplicator. We use it and it's working fine, because he will tr ... Fabi Viola Customer Login details not sending, no way to create customer account on the front endClosed   Amelia   Updated April 22, 2021 at 1:39pm   6 Most recent comment from [deleted]:Hi Antoine,I will be happy to help you - please kindly open up a new ticket and we will assist Chris Multiple slots for 1 employeeClosed   Amelia   Updated April 22, 2021 at 1:35pm   6 Most recent comment from [deleted]:Hi Chris,thank you!Well, we are always open to expanding Amelia to fit as many business models as possible - "stretching" is finding out new great options that may be included in order to have Amelia ... Fausto Giungato Fix a specific data to book a serviceClosed   Amelia   Updated April 22, 2021 at 12:55pm   7 Most recent comment from Fausto Giungato:Ok, thanks. You can close this ticket. Fausto Giungato I want to delete some past / wrong eventsClosed   Amelia   Updated April 22, 2021 at 12:54pm   5 Most recent comment from Fausto Giungato:Ok, thanks you can close the ticket Maria Integration with FluentCRMClosed   Amelia   Updated April 22, 2021 at 12:06pm   2 Most recent comment from [deleted]:Hi Maria,thank you for reaching out to usThat does sound very convenient - especially due to the appointment status tagging system.We have Web Hooks that can be connected through Zapier to third party ... Pedro Campos Amelia Booking and Catalog ViewClosed   Amelia   Updated April 22, 2021 at 11:45am   7 Most recent comment from Aleksandar Vuković:You're welcome, Pedro.You can hide the blue section - what you call a header with this CSS: .am-service-gallery { display: none !important; } Custom CSS needs to be applied to the page where the ... Jeroen Offinga Disable woocommerce emailClosed   Amelia   Updated April 22, 2021 at 11:32am   2 Most recent comment from [deleted]:Hi Jeroen,thank you for reaching out to us.Unfortunately, we are unable to influence the email sent by WooCommerce; Amelia can only control prices and service info that is sent to WooCommerce.I'l ...