We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

misa matsuura About 3.1.2 updateClosed   Amelia   Updated April 23, 2021 at 10:49am   4 Most recent comment from [deleted]:Hi, Misa!Thank you for letting us know. I'm glad that the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards.  Antoine Customer accountClosed   Amelia   Updated April 23, 2021 at 10:35am   7 Most recent comment from Aleksandar Vuković:Hello again AntoineIt's not possible to book an appointment from the customer panel. You can try adding the booking form's shortcode below the shortcode of the panel, so they can book an app ... Fausto Giungato 1000 dates for one selected dayClosed   Amelia   Updated April 23, 2021 at 10:28am   2 Most recent comment from Aleksandar Vuković:Hello FaustoThis is one event, where you defined multiple dates, like this:It's not a single event, but an event that happens every weekend from May 15th - June 13th, so you cannot book only one ... Sho Appointment next day reminderClosed   Amelia   Updated April 23, 2021 at 10:16am   7 Most recent comment from Aleksandar Vuković:You're welcome, ShoTake care. Daniel Same Day BookingClosed   Amelia   Updated April 23, 2021 at 10:11am   2 Most recent comment from [deleted]:Hi Daniel,thank you for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his wo ... Carlos Trujillo Puente TAG QuestionClosed   Amelia   Updated April 23, 2021 at 9:56am   2 Most recent comment from [deleted]:Hi Carlos,thank you for contacting us!When you are creating the event you will see option to add one or multiple tags for that event (take a look at the picture below).  To add a tag, enter something ... Bénédicte Kibler email notification - zoom integration problemClosed   Amelia   Updated April 23, 2021 at 9:30am   2 Most recent comment from Aleksandar Vuković:Hello BénédicteSorry for the late responses, we have a lot of tickets coming in, and we go through them in the order in which they appear.Please double-check if you connected the employee to his Zo ... Bérénice Baza CalendarClosed   Amelia   Updated April 23, 2021 at 9:27am   4 Most recent comment from Aleksandar Vuković:Thanks for the update, Bérénice, I did not know that it's not compatible with new versions of WP.Please let me know what he says. Alex Petrie Placeholder Text for Events in ZoomClosed   Amelia   Updated April 23, 2021 at 9:06am   6 Most recent comment from Aleksandar Vuković:I completely agree with you, Alex.We've been discussing it yesterday, and I believe it's going to be in one of our next couple of updates. Kevin Event with custom E-MailsClosed   Amelia   Updated April 23, 2021 at 8:23am   2 Most recent comment from [deleted]:Hi Kevin,thank you for reaching out to usIn case that you have an event with capacity of more than 1 person, let's say 5, and 5 people book the event, they will all be attending the same event.Fo ... TAUHID AHMED HI,can I change the time from this calander.Please see the attached imageClosed   Amelia   Updated April 22, 2021 at 10:46pm   11 Most recent comment from TAUHID AHMED:ok,,thank you,,, Richard Date setting in customer message and cal.icsClosed   Amelia   Updated April 22, 2021 at 9:47pm   2 Most recent comment from [deleted]:Hi, Richard!Thank you for choosing Amelia.Please make sure that your Time Zone settings are set to the City and not to the UTC format in WordPress Settings.Also, make sure that your operating system a ... Francesca Connect location to servicesClosed   Amelia   Updated April 22, 2021 at 9:41pm   2 Most recent comment from [deleted]:Hi, Francesca!Thank you for choosing Amelia.I'm afraid, Locations can be only connected to Employees or Employees' working hours at the moment.You can suggest that as a feature request here, ... Kevin Events Calendar Booking ViewClosed   Amelia   Updated April 22, 2021 at 9:31pm   2 Most recent comment from [deleted]:Hi, Kevin!Thank you for choosing Amelia.I'm afraid, at the moment it is possible to display the Events calendar only in the Monthly view.You can suggest that as a feature request here, or check i ... Philip Sigel SMS Notifications No Longer WorkingClosed   Amelia   Updated April 22, 2021 at 7:29pm   29 Most recent comment from [deleted]:Hi, Philip!Thank you for the updates.I will forward this info to our team.Best Regards.