Tried to update the plug-in on the Wordpress Dashboard. First error indicates the file is too large; Second error states update failed, in order to receive automatic updates go to settings to activate the plug-in. I did that in two places. A message pops up stating the plug-in is active.
Correction: The Amelia Plug-in will not update to version 3.2 on Wordpress.
1. Problem - Theory: Here's what I think is the issue: My January Purchase is not recognized by the Amelia system.
2. Why do I believe this theory: My Amelia Dashboard still shows next due date as January 4, 2021.
3. Reality: I paid to renew...I submitted the invoice # to you yesterday via e-mail.
4. Note: I did not download the files in January or February when I received the update e-mail.
5. Solution: Update the system to recognize my purchase code.
6. REFUND and CANCEL: I contacted Paddle to inquire about a Refund. I will cancel the subscription and request a refund if I don't get a sufficient fix for the issue within the next 5 hours.
Please make sure that your license is still valid since you have an annual subscription. If the license got expired, you won't be able to update the plugin.
Also, as a temporary solution, I would recommend you to update Amelia manually through FTP. For that, you should follow the steps below:
Check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation before updating the plugin manually ( it is disabled by default, but just in case). If this option is enabled, deleting Amelia on the Plugins page will delete Amelia tables and data from the database as well.
1. Yes ... still having problems updating to version 3.2 (see attached).
2. Attachment (UPDATED): Shows the available update page, shows Purchase Code as Active, shows error displayed after update attempt, and error displayed at top of the WordPress Plug-in page.
That could happen that the purchase code was entered incorrectly (with space before or after the code, for example).
So, that's what we can do now:
1. Please provide us with the email address that you used for the purchase, so we will be able to make sure your subscription was renewed in our database.
2. Please send us the temporary WP Admin login, FTP access, and database credentials, so we will check if there are any issues with the purchase code.
1. Purchase Code entered incorrectly: I cut and pasted it and the code came back verified on “Settings” dashboard (see attached 3). That’s not the issue.
2. Credentials: Not comfortable with that request. It’s taken too long to get responses. I shared the purchase code.
3. We decided to take the minor loss and forego future subscriptions. The plug-in still works. It just isn’t updated. We are exploring an option for 2022.
4. E-mail address I used to purchase: The one I am sending from now. The receipts for January 4, 2020 purchase and January 4, 2021 are attached.
1. Purchase Code entered incorrectly: I cut and pasted it and the code came back verified on “Settings” dashboard (see attached 3). That’s not the issue.
2. Credentials: Not comfortable with that request. It’s taken too long to get responses. I shared the purchase code.
3. We decided to take the minor loss and forego future subscriptions. The plug-in still works. It just isn’t updated. We are exploring an option for 2022.
4. E-mail address I used to purchase: The one I am sending from now. The receipts for January 4, 2020 purchase and January 4, 2021 are attached.
I'd like to mention that we don't have Live support at the moment, and we work on tickets in the order they were submitted, that's why sometimes it might take a few days due to weekends or public holidays.
I forwarded your case to my colleague, so we will check the information in our database.
I will get back to you at the earliest possible time.
Tried to update the plug-in on the Wordpress Dashboard. First error indicates the file is too large; Second error states update failed, in order to receive automatic updates go to settings to activate the plug-in. I did that in two places. A message pops up stating the plug-in is active.
Correction: The Amelia Plug-in will not update to version 3.2 on Wordpress.
1. Problem - Theory: Here's what I think is the issue: My January Purchase is not recognized by the Amelia system.
2. Why do I believe this theory: My Amelia Dashboard still shows next due date as January 4, 2021.
3. Reality: I paid to renew...I submitted the invoice # to you yesterday via e-mail.
4. Note: I did not download the files in January or February when I received the update e-mail.
5. Solution: Update the system to recognize my purchase code.
6. REFUND and CANCEL: I contacted Paddle to inquire about a Refund. I will cancel the subscription and request a refund if I don't get a sufficient fix for the issue within the next 5 hours.
- Ron Baker
Hi, Ronald!
Thank you for choosing Amelia.
Please make sure that your license is still valid since you have an annual subscription. If the license got expired, you won't be able to update the plugin.
Also, as a temporary solution, I would recommend you to update Amelia manually through FTP. For that, you should follow the steps below:
Check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation before updating the plugin manually ( it is disabled by default, but just in case). If this option is enabled, deleting Amelia on the Plugins page will delete Amelia tables and data from the database as well.
1) Download the zip from our store
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
3) Delete existing ameliabooking folder
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5) Go to WP-admin panel, open Plugins section
6) Deactivate Amelia Plugin, and then activate it again
7) Clear site and browser cache
Looking forward to hearing from you.
TMS Plug-in (Amelia),
I cancelled the subscription.
- Ron Baker
HI Ronald,
Can you please tell me do you still have issues updating the plugin?
Kind Regards,
Miloš Jovanović
[email protected]
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TMS Support Team,
1. Yes ... still having problems updating to version 3.2 (see attached).
2. Attachment: Shows the available update page, shows Purchase Code as Active, and shows error displayed after update attempt.
- Ron Baker
TMS Support Team,
1. Yes ... still having problems updating to version 3.2 (see attached).
2. Attachment (UPDATED): Shows the available update page, shows Purchase Code as Active, shows error displayed after update attempt, and error displayed at top of the WordPress Plug-in page.
- Ron Baker
Hi, Ronald!
That could happen that the purchase code was entered incorrectly (with space before or after the code, for example).
So, that's what we can do now:
1. Please provide us with the email address that you used for the purchase, so we will be able to make sure your subscription was renewed in our database.
2. Please send us the temporary WP Admin login, FTP access, and database credentials, so we will check if there are any issues with the purchase code.
Best Regards.
Liza,
Thank you for the response.
1. Purchase Code entered incorrectly: I cut and pasted it and the code came back verified on “Settings” dashboard (see attached 3). That’s not the issue.
2. Credentials: Not comfortable with that request. It’s taken too long to get responses. I shared the purchase code.
3. We decided to take the minor loss and forego future subscriptions. The plug-in still works. It just isn’t updated. We are exploring an option for 2022.
4. E-mail address I used to purchase: The one I am sending from now. The receipts for January 4, 2020 purchase and January 4, 2021 are attached.
r/
- Ron Baker
Liza,
Thank you for the response (UPDATED)
1. Purchase Code entered incorrectly: I cut and pasted it and the code came back verified on “Settings” dashboard (see attached 3). That’s not the issue.
2. Credentials: Not comfortable with that request. It’s taken too long to get responses. I shared the purchase code.
3. We decided to take the minor loss and forego future subscriptions. The plug-in still works. It just isn’t updated. We are exploring an option for 2022.
4. E-mail address I used to purchase: The one I am sending from now. The receipts for January 4, 2020 purchase and January 4, 2021 are attached.
Hi, Ronald!
I'd like to mention that we don't have Live support at the moment, and we work on tickets in the order they were submitted, that's why sometimes it might take a few days due to weekends or public holidays.
I forwarded your case to my colleague, so we will check the information in our database.
I will get back to you at the earliest possible time.
Best Regards.
Hi, Ronald!
Our developers confirmed that we can't do anything without a WP Admin login and database access.
Best Regards.