We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Joseph Benson Payment MethodClosed   Amelia   Updated April 26, 2021 at 6:58am   4 Most recent comment from Aleksandar Vuković:You're welcome, JosephThat other ticket is assigned to one of my colleagues, Liza, and she responded earlier today. Please check out that ticket now. Philippe Weickmann Following an update, my appointments do not appear anymore.Closed   Amelia   Updated April 25, 2021 at 9:07pm   3 Most recent comment from [deleted]:Hi, Anne!I apologize for the delayed response, we don't work on weekends. Could you please provide us with temporary a WP Admin login, FTP and database access, so we will look into the issue fro ... David Serey Multiple people appointmentsClosed   Amelia   Updated April 25, 2021 at 8:22pm   2 Most recent comment from [deleted]:Hi, David!Sorry for the delayed response.And thank you for choosing Amelia.At the moment, it can't be achieved with the current built-in features in Amelia since each Service can have only one pr ... Daniel Cross Days OffClosed   Amelia   Updated April 25, 2021 at 8:16pm   2 Most recent comment from [deleted]:Hi, Daniel!Sorry for the delayed response.And thank you for choosing Amelia.Days off can be automatically crossed out if you use the Step-by-step booking view. Unfortunately, with other views, it' ... Mike Placeholder %location_address% ONLY if GMapsKey set?Closed   Amelia   Updated April 23, 2021 at 8:05pm   4 Most recent comment from [deleted]:Hi, Craig!Thank you for your comment.I'm afraid, at the moment it's not possible to add the address without Google maps API.You can suggest that as a feature request here, or check if this r ... Markus Ringe Year problemClosed   Amelia   Updated April 23, 2021 at 3:40pm   6 Most recent comment from Aleksandar Vuković:You're welcome, MarkusGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. adel Date picker in form to be +18Closed   Amelia   Updated April 23, 2021 at 3:40pm   2 Most recent comment from Aleksandar Vuković:Hello Adel.Thank you for the suggestion, it's not something we previously received, but it is good.At the moment, there's no way to include it, so a custom solution would have to be implemen ... Hilda Steyn woocommerceClosed   Amelia   Updated April 23, 2021 at 2:31pm   3 Most recent comment from [deleted]:Hi Hilda,thank you for letting us knowI'm glad to hear you found the solution; if you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Victor SMS Not workingClosed   Amelia   Updated April 23, 2021 at 2:26pm   6 Most recent comment from [deleted]:Hi Matt,thank you for contacting.We have changed the server for SMS, and now SMS is using different server IP address. Most probably the server IP address is blocked on your hosting provider. Can you ... Howard Weng Google Calendar Integration with employee and shopClosed   Amelia   Updated April 23, 2021 at 1:13pm   2 Most recent comment from Aleksandar Vuković:Hello HowardThe Google Calendar integration was not designed in this way. Its use is to link your employees to their Google Calendars, so the appointments made in Amelia appear in Google, and busy eve ... misa matsuura About the integration with google calendarClosed   Amelia   Updated April 23, 2021 at 1:11pm   9 Most recent comment from Aleksandar Vuković:Hello MisaThank you for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Michele Translation pot fileClosed   Amelia   Updated April 23, 2021 at 1:10pm   6 Most recent comment from [deleted]:Hi Michele,thank you so much for taking time to let me know; I apologize again for bothering you.It's much appreciated, I have forwarded it to our translators for fixingI wish you an amazing week ... Alex Petrie Custom FieldsClosed   Amelia   Updated April 23, 2021 at 1:05pm   5 Most recent comment from [deleted]:Hi Alex,thank you for contacting back.Unfortunately, at the moment you would need to go back to the custom field to add the new event that you created (any event created after creating that custom fie ... Kazuki edit integrations URIClosed   Amelia   Updated April 23, 2021 at 11:40am   2 Most recent comment from Aleksandar Vuković:Hello KazukiPlease update the plugin to v3.2. In it, you will be able to edit the Redirect URI field. Howard Weng Is it possible to set next 30 days appointments by default in customer panelClosed   Amelia   Updated April 23, 2021 at 11:06am   2 Most recent comment from Aleksandar Vuković:Hello HowardPlease try adding this JS on the Customer Panel page: window.ameliaBooking = { cabinet: { pastDays: 0, futureDays: 30, disableAuthorizationHeader: false } }