As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Jordi custom fields in outlook calendarClosed   Amelia   Updated May 9, 2021 at 2:12pm   6 Most recent comment from Aleksandar Vuković:You're welcome Jordi.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sho Coupon_usedClosed   Amelia   Updated May 9, 2021 at 11:03am   3 Most recent comment from Sho:Hi Ivana,Ok, Thanks for your reply!Best,Sho Denis Lord désinstallation temporaire AmeliaClosed   Amelia   Updated May 8, 2021 at 11:51am   2 Most recent comment from Aleksandar Vuković:Hello DenisYes of course, you can deactivate and delete the plugin from your website if you don't need it, and then install it when you need it again.You will be able to download the latest vers ... ALFREDO ZAVALA Couple of issuesClosed   Amelia   Updated May 8, 2021 at 11:49am   4 Most recent comment from Aleksandar Vuković:I'm glad to see this ticket has been resolved.We'll close it now, but if you have any other questions or issues, please feel free to open a new one and we'll gladly help you out! Gadi Ben Lavi settings issuesClosed   Amelia   Updated May 8, 2021 at 11:47am   2 Most recent comment from Aleksandar Vuković:Hello GadiThank you for your purchase. These credentials are not correct. SMTP host should be something similar to smtp.gmail.com - you need to reach out to your mailing provider about this. Are you ... Ryan Multiple person booking discountClosed   Amelia   Updated May 7, 2021 at 4:32pm   2 Most recent comment from Miloš Jovanović:Hi Ryan,Thank you for your inquiry.At the moment we don't have this kind of discount, unfortunately. We have the option to create a package of service that would have discounted price and we also ... Kolbjorn Ursin Can't map users to new employees​Can't map users to new emplyeesClosed   Amelia   Updated May 7, 2021 at 2:31pm   16 Most recent comment from [deleted]:Kolbjorn,I'm glad to hear you resolved the issue.Please feel free to contact us if you have any other questions.Best Regards.  Tony Valverde AMELIA REFUND QUESTIONClosed   Amelia   Updated May 7, 2021 at 2:29pm   5 Most recent comment from Tony Valverde:Thanks Ivana for your answer. It helps a lot. I will wait for 7 bussiness days and if I haven't received anything I contact you back.Thank you again. Angel Book Appointment not workingClosed   Amelia   Updated May 7, 2021 at 2:07pm   7 Most recent comment from [deleted]:Hi, Angel!I'm afraid, Amelia has no such feature. It's not possible to restrict Custom Fields entries to letters or numbers only.You can suggest that as a feature request here, or check if t ... Samuel Multiple Phone Numbers per CustomerClosed   Amelia   Updated May 7, 2021 at 1:39pm   2 Most recent comment from [deleted]:Hi, Samuel!Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to add any Custom fields to the Customer profile. Custom fields are being saved in the appointment modal, ... Simona Georgieva Amelia console error after updateClosed   Amelia   Updated May 7, 2021 at 11:40am   4 Most recent comment from [deleted]:Hi again, Simona!Ok, I see. There's one solution: you can send us your duplicated site and we will investigate why the update caused the issue. Could you do that? We recommend using the Duplicat ... Simona Georgieva Amelia confirmationClosed   Amelia   Updated May 7, 2021 at 11:35am   4 Most recent comment from [deleted]:Hi, Simona!I'm glad I could help.Please let us know if you have any other questions.Best Regards.  David Sugden Adding pixel code to submit buttonClosed   Amelia   Updated May 7, 2021 at 9:39am   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for your purchase.Something like this is not possible with the built-in features of the plugin, but please check this ticket:https://tmsplugins.ticksy.com/ticket/2278713/People c ... Brad Calendar ViewClosed   Amelia   Updated May 7, 2021 at 7:07am   3 Most recent comment from [deleted]:Hi Brad,thank you for reaching out - I'm happy to hear that you were able to find a solutionIf you have any other questions or concerns feel free to open a new ticket and we will gladly help out. elaine Phone field maskClosed   Amelia   Updated May 7, 2021 at 7:00am   2 Most recent comment from [deleted]:Hi Elaine,thank you for reaching out to us, and for the kind suggestion!I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there ...