We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Howard Weng How to distribute booking to employee when customer choose any employeeClosed   Amelia   Updated April 28, 2021 at 7:25pm   2 Most recent comment from [deleted]:Hi, Howard!Sorry for the delayed response.In case of the "Any Employee" option, the Employee is being assigned to the appointment randomly. At the moment, it's not possible to set an algorithm fo ... Kevin Rename filter propertiesClosed   Amelia   Updated April 28, 2021 at 7:10pm   2 Most recent comment from [deleted]:Hi, Kevin!Sorry for the delayed response.Do you want to change the names of the properties that can be filtered? If you want to change only the strings, it can be done by modifying them in Loco Transl ... Mads Create a link in the formClosed   Amelia   Updated April 28, 2021 at 5:28pm   3 Most recent comment from Mads:Thank you very Much Ivana Glenton Samuels Get availability from calendar (API/Web hooks)Closed   Amelia   Updated April 28, 2021 at 3:16pm   2 Most recent comment from [deleted]:Hi, Glenton!I apologize for the delayed response.I'm afraid, at the moment Amelia can do only the opposite: it can send data about each booking through webhooks.Would that be suitable for your ap ... Pawel Notifications to employees don't work anymore ?Closed   Amelia   Updated April 28, 2021 at 1:43pm   4 Most recent comment from [deleted]:Hi Pawel,thank you for the kind reply!It is all right, don't be harsh on yourself - the setup needs to be very precise, and sometimes even I skip a step in my own setup on the test pageSo, it is ... Ahmad Abdullahi Ahmad Catalogue View MisbehavingClosed   Amelia   Updated April 28, 2021 at 11:28am   8 Most recent comment from [deleted]:Hi, Ahmad!It turned out that the page stays in the same place, and since the "Congratulations" page contains less space than the previous screen, it's not in the view straight away. You will hav ... David Harrison Recurring bookings stopped workingClosed   Amelia   Updated April 28, 2021 at 10:14am   10 Most recent comment from Aleksandar Vuković:Exactly, David.When a new update is installed, it will overwrite all code in the plugin. Tristan Zimmerman Manage Languages says "No Data"Closed   Amelia   Updated April 28, 2021 at 10:11am   9 Most recent comment from Aleksandar Vuković:You're welcome, TristanGlad I could be of assistance.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Caroline Elvegard Employee and Services disappearedClosed   Amelia   Updated April 28, 2021 at 9:36am   9 Most recent comment from Caroline Elvegard:Hi Ivana!Wow, that was it? :O Damn I'll remember that!Thank you so much for the help :) Have a good day! Kind regards,Caroline Enzo Package ShortcodesClosed   Amelia   Updated April 28, 2021 at 9:07am   9 Most recent comment from Aleksandar Vuković:Thanks for your feedback, RuthI just updated the documentation, and all shortcodes should now be included there.Thank you both for reminding us to update our docs. Amin Talab Next Day Reminder not working any moreClosed   Amelia   Updated April 28, 2021 at 8:54am   22 Most recent comment from Aleksandar Vuković:Hi again AminMy German is a bit rusty, but I believe I understood correctly (I did not have to use Google Translate but did that anyway, so turns out I did understand their response correctly).  ... Aranzazu Customer panelClosed   Amelia   Updated April 28, 2021 at 8:32am   2 Most recent comment from Aleksandar Vuković:Hello AranzazuA customer that logs into the Customer Panel, and can see all details in there is surely logged in your WordPress as an administrator. There's no way that a customer that booked an ... Dean Cruddace Mapping User RolesClosed   Amelia   Updated April 28, 2021 at 8:08am   6 Most recent comment from Aleksandar Vuković:You're welcome, DeanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Raquel Display image on list viewClosed   Amelia   Updated April 27, 2021 at 11:02pm   2 Most recent comment from [deleted]:Hi, Raquel!Sorry for the delayed response.It is possible to display the whole description, so in this case, the picture will be also visible. I'm afraid, it's the only solution at the moment ... Viktor Callemin schedulingClosed   Amelia   Updated April 27, 2021 at 10:50pm   2 Most recent comment from [deleted]:Hi, Viktor!Sorry for the delayed response.Yes, it's Time Zone settings. Amelia doesn't have any time zone settings, and it picks up the WordPress time zone, from WordPress' General set ...