As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Dilawar Zoom Meeting UsernameClosed   Amelia   Updated May 12, 2021 at 12:11pm   3 Most recent comment from Dilawar:Thanks! Laurence How to show events that dont need booking?Closed   Amelia   Updated May 12, 2021 at 11:35am   4 Most recent comment from [deleted]:Hi Laurence,thank you for the kind reply!I see - may I then ask you to please leave the optional capacity as a suggestion on our Feature request page?Features are pushed up on our "to-do" list when th ... Scott Event BookingClosed   Amelia   Updated May 12, 2021 at 10:58am   2 Most recent comment from [deleted]:Hi, Scott!Thank you for choosing Amelia.I'm afraid, at the moment you can require this information only as Custom fields. In this case, it will be added to the Event as a note, and these addition ... avery Adjusting the booking viewClosed   Amelia   Updated May 12, 2021 at 9:35am   2 Most recent comment from [deleted]:Hi Avery,thank you for reaching out to us!Unfortunately this data is for employees only; notes are accessible only to them. You can suggest that as a feature request here, or check if there is such r ... Patrick Altmann problems with vue.jsClosed   Amelia   Updated May 12, 2021 at 9:22am   2 Most recent comment from Aleksandar Vuković:Hello PatrickThank you for your purchase.You've got a broken form. Please go into Amelia/Customize and click on Reset, and then on Save. If that also doesn't work deactivate the plugin and ... Derryck Joseph Amelia does not workClosed   Amelia   Updated May 12, 2021 at 9:21am   2 Most recent comment from [deleted]:Hi Derryck,thank you for reaching out to us, and for letting us know!I can see that my colleague is assisting you on the matter in another ticket; can you please continue the correspondence in that ti ... Marion Vandystadt Mail notificationClosed   Amelia   Updated May 12, 2021 at 8:34am   2 Most recent comment from [deleted]:Hi Marion,thank you for reaching out to us!Are you using SMTP setup? Please check the points below:SMTP Host – smtp.gmail.comSMTP Port – 465 (SSL) or 587 (TLS)SMTP Secure – SSL, TLS or Disab ... Andras pre-filled user dataClosed   Amelia   Updated May 12, 2021 at 8:27am   2 Most recent comment from Aleksandar Vuković:Hello AndrasThank you for your purchase.These are prefilled and disabled only if the WP user already booked an appointment while logged in. If they booked the appointment previously, their WP user is ... Vincent Product bundle with AméliaClosed   Amelia   Updated May 12, 2021 at 8:22am   2 Most recent comment from [deleted]:Hi Vincent,thank you for reaching out to us!If you are referring to Packages, they are unfortunately available at the moment only for Services, not events.As for the event discount you can use Coupons ... Anke Jespers Getting the appointment details into outlook notesClosed   Amelia   Updated May 12, 2021 at 8:12am   3 Most recent comment from Anke Jespers:Thanks a lot; Solved and this ticket can be closed please Matt Barber Don't require employee to be selected?Closed   Amelia   Updated May 12, 2021 at 7:57am   7 Most recent comment from Aleksandar Vuković:You're welcome, MirkoGlad I could be of service. avery Add owner to booked showingsClosed   Amelia   Updated May 12, 2021 at 7:48am   2 Most recent comment from Aleksandar Vuković:Hello averyI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. I'll forward this to our development team, but I'll ... misa matsuura About package.Closed   Amelia   Updated May 12, 2021 at 7:47am   4 Most recent comment from Aleksandar Vuković:Hello MisaUnfortunately, you can't see that at this time. Our developers will add this in the future, but at the moment there are no options to see how many appointments a customer has left in th ... Jeffrey Kimel Customer Panel ReschClosed   Amelia   Updated May 11, 2021 at 11:08pm   4 Most recent comment from [deleted]:Hi, Jeffrey!Sorry for the delayed response.Unfortunately, I couldn't really see what's going on on the back-end since the User that you created for us doesn't have WP Admin permissions. ... Tony Valverde Amelia payment and reservation does not proceedClosed   Amelia   Updated May 11, 2021 at 9:52pm   10 Most recent comment from [deleted]:Jennifer,Thank you for the clarification. You should submit a new ticket because here you won't be able to post a private response since it's not your ticket, as I mentioned before. This m ...