We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Joao Heep Google Calender IntegrationClosed   Amelia   Updated August 18, 2021 at 11:30pm   2 Most recent comment from [deleted]:Hi, João,Thank you for choosing Amelia.Please note that events created in Google Calendar are not being transferred to Amelia. They just get unavailable for booking in Amelia, but they are not getti ... Jens Buenger Instagram integrationClosed   Amelia   Updated August 18, 2021 at 11:14pm   2 Most recent comment from [deleted]:Hi, Jens,Thank you for choosing Amelia.Unfortunately, at the moment we don't have integration with Instagram.It probably can be done with some custom work, but our developers are very busy at th ... Fausto Giungato Paypal does not workClosed   Amelia   Updated August 18, 2021 at 11:10pm   2 Most recent comment from [deleted]:Hi, Fausto,Thank you for choosing Amelia.I don't see any errors on the console while inspecting the page.When using Stripe or PayPal through Amelia, the most important thing to mention is that A ... Sabrina Help! Getting this error messageClosed   Amelia   Updated August 18, 2021 at 10:30pm   22 Most recent comment from [deleted]:Sabrina,Yes, that's correct.However, Google Calendar integration has a limitation: it can work only with Appointments, and not with Events in Amelia. Because Events have different logic, they can ... Hussnain Employees need to get emails in their own time zoneClosed   Amelia   Updated August 18, 2021 at 4:34pm   5 Most recent comment from [deleted]:Hi HussnainYes, if they set up that time zone in their employee panel they will receive the information in that time zone.  DoQtor Setting Up ZoomClosed   Amelia   Updated August 18, 2021 at 2:43pm   2 Most recent comment from [deleted]:Hi DoQtorThank you for reaching out to us.Once they schedule an appointment they will receive the Zoom link weather they are logged in or not which can later be accessed to attend the meeting.  Alexander GOOGLE CALENDAR CONECTIONClosed   Amelia   Updated August 18, 2021 at 1:11pm   10 Most recent comment from [deleted]:Hi AlexanderThank you for reverting back to the original URI but we are now not able to login to your Google Cloud, also please turn off the 2 step verification so we can test the configuration. Andrew Robert Eade How to remove a previously uploaded service photoClosed   Amelia   Updated August 18, 2021 at 12:45pm   2 Most recent comment from [deleted]:Hi Andrew I'm afraid there's no option to delete Service pictures in Amelia. We definitely missed this option, sorry for this inconvenience. You can suggest that as a "feature request" h ... Marcin Waszak Notifications errorClosed   Amelia   Updated August 18, 2021 at 12:38pm   5 Most recent comment from Cedric Dansereau:Hi Blazenka,I will open a new ticket.Thanks, Geoff Displaying Google CalendarClosed   Amelia   Updated August 18, 2021 at 11:38am   4 Most recent comment from [deleted]:Hi GeoffAll events created in Google Calendar will only be marked as busy slots in Amelia and your clients will not be able to book those slots, but it is not possible to connect your client's g ... Jarno Kylander Cancelling an appointmentClosed   Amelia   Updated August 18, 2021 at 11:37am   6 Most recent comment from [deleted]:Hi Jarno,All of the Confirm ones in that step of the booking Alexandre Add customer to new appointment : 2nd try = no dataClosed   Amelia   Updated August 18, 2021 at 11:31am   4 Most recent comment from [deleted]:Hi AlexandreDo you mind trying to install the fix for the updated version and let us know if it helps, if not please provide us with adimin access so we can take a closer look.1. Please go to Amelia ... Eddie Cleary New subscriberClosed   Amelia   Updated August 18, 2021 at 11:21am   2 Most recent comment from [deleted]:Hi Eddie,thank you for reaching out to usThere is no welcome email at the moment, I'm afraid; newly created Amelia Customers will receive an email with a password but it comes directly from WordP ... Ute E-Mail notifications used still the old configured e-mail as sender and ignored the new oneClosed   Amelia   Updated August 18, 2021 at 11:19am   4 Most recent comment from [deleted]:Hi Ute,thank you for contacting backYou can try accessing the database and deleting this email from amelia_settings file. Danielle Pending Appointments and DepositsClosed   Amelia   Updated August 18, 2021 at 10:39am   2 Most recent comment from [deleted]:Hi Danielle,thank you for reaching out to usThe deposit is taken immediately when customer is booking.The pending appointment will have the deposit taken, and if you don't want to approve the app ...