We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Brenda Event list not shown or list down on the event backendClosed   Amelia   Updated August 20, 2021 at 8:10am   8 Most recent comment from [deleted]:Hi Brenda,thank you for contacting back.These are the results I get in your Events when I search 20th August only:If you are still seeing only No Result when choosing 20th - 20th, please purge all of ... luana EMPLOYEES PANELClosed   Amelia   Updated August 20, 2021 at 7:30am   2 Most recent comment from [deleted]:Hi luanaThank you for reaching out to us.Unfortunately it is not possible to have multiple services held at the same time by the same employee.You can add your employees to manage different locations ... Hugo Not Activating PRO VersionClosed   Amelia   Updated August 20, 2021 at 7:14am   2 Most recent comment from [deleted]:Hi HugoThank you for reaching out to us.Unfortunately, you cannot just enter the purchase code and update Lite to the full version like that. The Lite version needs to be deactivated/deleted, and the ... Kennedy Notification IssuesClosed   Amelia   Updated August 20, 2021 at 6:54am   2 Most recent comment from [deleted]:Hi KennedyThank you for reaching out to us.Amelia notifications work together; if one type of notifications isn't working none of them will; having partial notifications is very strange. Please c ... Eugen Get search result with JSClosed   Amelia   Updated August 20, 2021 at 6:45am   2 Most recent comment from [deleted]:Hi EugenThank you for reaching out to us.It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with o ... Alan Unable to make payments using Stripe APIClosed   Amelia   Updated August 21, 2021 at 9:28am   7 Most recent comment from [deleted]:Alan,Our developer tested payments with our test credentials and they worked.Could you please try to switch to test mode, enter the test credentials, and try again? The issue might be coming from the ... Rafal Element in customer panel missing translationClosed   Amelia   Updated August 19, 2021 at 11:00pm   6 Most recent comment from [deleted]:Rafal,It's the only thing I can do for now, unfortunately.Please feel free to contact us if you have any other questions. Best Regards.  Reginald Markes How to send email to more than 1 customer emailClosed   Amelia   Updated August 19, 2021 at 10:26pm   2 Most recent comment from [deleted]:Hi, Reginald,Thank you for choosing Amelia and for your kind words as wellAs far as I understand, your Customers book their appointments together, so one of the partners is being added as "+1", is tha ... Miss Planty El-Shaal Woocommerce product attributesClosed   Amelia   Updated August 19, 2021 at 10:19pm   2 Most recent comment from [deleted]:Hi, Miss Planty,Thank you for choosing Amelia and for your kind words as well.We didn't test this plugin yet, but it seems like it's a pretty big thing in Germany (I received a few question ... Sergio Limited time ServiceClosed   Amelia   Updated August 19, 2021 at 9:47pm   2 Most recent comment from [deleted]:Hi, Sergio,Thank you for choosing Amelia.You can make a Service available only for a particular period of time if you set your Employee's working hours as Special days, for example:It can be don ... superpolvorilla problemas pasarela de pago ameliaClosed   Amelia   Updated August 19, 2021 at 4:26pm   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to usPlease let me know if you have 4.1 version of Amelia and which payment method are you using. Magnus Event resizing webpageClosed   Amelia   Updated August 19, 2021 at 3:05pm   16 Most recent comment from [deleted]:Hi MagnusUnfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant time to investigate and replicate the is ... stormy long loading timesClosed   Amelia   Updated August 19, 2021 at 1:45pm   2 Most recent comment from [deleted]:Hi, Stormy,Thank you for choosing Amelia.Could you please tell if you faced any issues with the page load speed before?Also, please try to enable the "Load Entities on page load" slider in Amelia -> S ... Willard Sort Customer order by first registration?Closed   Amelia   Updated August 19, 2021 at 2:47pm   5 Most recent comment from [deleted]:Hi WillardI just heard back from our our dev team. They confirmed this logic has always been used and there were no changes recently regarding this.I'll kindly ask you to add it as a feature sug ... Christine Weeks packages of servicesClosed   Amelia   Updated August 19, 2021 at 1:15pm   2 Most recent comment from [deleted]:Hi, Christine,Thank you for choosing Amelia.I'm afraid, at the moment Packages require pre-set Services and the number of Appointments included. Sorry for disappointing you.You can suggest that ...