We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

damhnait CSV file import of customersClosed   Amelia   Updated August 24, 2021 at 8:45pm   16 Most recent comment from James Wagstaff:Great stuff.  The data structure of csv imports can be really tricky.  I'd suggest you have a look at the WooCommerce product importer.  It has a nice way to allowing you to map columns as yo ... Nicholas Bozzo Appointment TimesClosed   Amelia   Updated August 24, 2021 at 8:16pm   2 Most recent comment from [deleted]:Hi, Nicholas,Thank you for choosing Amelia.Appointments are available according to the Employee's working hours, so please make sure that the Employee's working hours are set up correctly i ... Amanda Pereira Subscriptions/Membership pluginsClosed   Amelia   Updated August 24, 2021 at 7:46pm   2 Most recent comment from [deleted]:Hi, Amanda,Thank you for choosing Amelia.I'm afraid, we cannot recommend anything particular since we didn't test any membership plugins. One of our Customers shared his solution:  "Membe ... Willard Incorrect recurring datesClosed   Amelia   Updated August 24, 2021 at 1:39pm   12 Most recent comment from [deleted]:Willard,I just received a response from our developers: it turned out there's a bug. It will be fixed in the next update.Sorry for this inconvenience.Please let us know if you have any further qu ... Tomasz Upgrade from Amelia Basic to PROClosed   Amelia   Updated August 24, 2021 at 10:17am   4 Most recent comment from [deleted]:Hi Tomasz,I have sent your request in the previous ticket so we can continue the correspondence there, and close this one as a duplicate Paul A Warloski ServicesClosed   Amelia   Updated August 24, 2021 at 9:25am   4 Most recent comment from [deleted]:Hi Paul,thank you for elaboratingThat would be a bit tricky, as Amelia does require an employee to be assigned (but they can be hidden from the client), and a work schedule to be made.You could make t ... Dean Sauls Amelia Managers same as Employees?Closed   Amelia   Updated August 24, 2021 at 7:26am   2 Most recent comment from [deleted]:Hi Dean,thank you for reaching out to usManager Role can be one of the existing employees, but there are a few differences between these roles, as shown here. Ash non-selected options disappearClosed   Amelia   Updated August 23, 2021 at 8:35pm   6 Most recent comment from Ash:It's very disappointing to wait all day for a response and the response doesn't even address my original issue. David Integration with elementorClosed   Amelia   Updated August 23, 2021 at 12:44pm   4 Most recent comment from [deleted]:Hi David I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having ... Nickie Time every 15minutesClosed   Amelia   Updated August 23, 2021 at 12:16pm   6 Most recent comment from [deleted]:Hi NickiePlease make sure you are booking the event using information that have not been previously associated to any other user account. In the Events tab you will be able to chose the time frame an ... Miriam Michalak Hide Event from Calendar but not siteClosed   Amelia   Updated August 23, 2021 at 11:28am   2 Most recent comment from [deleted]:Hi MiriamThank you for reaching out to us.I'm afraid since all events in the "events list" have the same HTML structure and classes, we can't add a specific class based on the event tag so ... Willard Can a customer be an employee?Closed   Amelia   Updated August 23, 2021 at 11:07am   2 Most recent comment from [deleted]:Hi WillardThank you for reaching out to us.Unfortunately it is not possible to have one user account perform two different roles - employee and customer at the same time. You will need to create a sep ... Vivien Vereczki activation errorClosed   Amelia   Updated August 23, 2021 at 9:10am   2 Most recent comment from [deleted]:Hi Vivien,thank you for letting us knowIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Erik STARTTLS supportClosed   Amelia   Updated August 23, 2021 at 8:30am   2 Most recent comment from [deleted]:Hi Erik,thank you for reaching out to usI'm afraid that we don't have this integration at the moment in Amelia SMTP; I'll kindly ask you to add it as a feature suggestion on this page ... Émilie RefoundClosed   Amelia   Updated August 23, 2021 at 8:20am   2 Most recent comment from [deleted]:Hi Émilie,thank you for reaching out to usAs our policy states 15 days, and it is the responsibility of our client to be aware of that time when purchasing,  I have reached out to the department t ...