As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Stephen GHOMMIDH Service - make one unbookableClosed   Amelia   Updated September 5, 2021 at 8:11am   2 Most recent comment from [deleted]:Hi StephenThank you for reaching out to us.You can achieve this by creating a dummy employee and assigning only this service to him, remove all work hours and add one special day 5-10 years from now ... Madis Mark Booking goes to wrong locationClosed   Amelia   Updated September 4, 2021 at 1:00pm   2 Most recent comment from [deleted]:Hi MadisThank you for reaching out to us.Can you please send us the email template you are noticing this issues with and some screenshots or a screen recording of the issue so we can take a closer l ... Eddie Cleary 1 Employee Many LocationsClosed   Amelia   Updated September 4, 2021 at 11:58am   2 Most recent comment from [deleted]:Hi EddieThank you for reaching out to us.Unfortunately it is not possible to add more locations to one employee. There is a workaround where you can make three same employees with different emails ( ... Rodolfo Diniz notificationsClosed   Amelia   Updated September 4, 2021 at 10:30am   2 Most recent comment from [deleted]:Hi RodolfoThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  ... Rhian Galea Back-end appointment booking payment requestsClosed   Amelia   Updated September 4, 2021 at 10:22am   2 Most recent comment from [deleted]:Hi RhianThank you for reaching out to us.I'm afraid, it's not possible to transfer information from Amelia to a payment system when there's no actual payment. Probably, it can be achiev ... Torsten Wagner deactivate/ hide FilterClosed   Amelia   Updated September 3, 2021 at 2:22pm   8 Most recent comment from [deleted]:You as well Torsten! Gary Show Category field in employee appointment panelClosed   Amelia   Updated September 3, 2021 at 2:19pm   4 Most recent comment from [deleted]:Thank you a lot Gary; please do, as others would be able to vote and "push" the feature to productionIf you have any further questions or issues, please feel free to open a new ticket, and we'll ... Gary Automatically select an employee if other employees are already bookedClosed   Amelia   Updated September 3, 2021 at 2:18pm   5 Most recent comment from [deleted]:Anytime, Gary, I'm glad it helpedIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Steven Coryell Thhe Plug in did not work and crashed my siteClosed   Amelia   Updated September 3, 2021 at 1:18pm   2 Most recent comment from [deleted]:Hi Steven,thank you for reaching out to usPlease advise which version of Amelia are you using, and what exact error message came up.Also, please provide me a temporary WP-admin (administrator) user fo ... Elizabeth Suggestion - New customerClosed   Amelia   Updated September 3, 2021 at 1:03pm   2 Most recent comment from [deleted]:Hi Elizabeth!This is a widely asked for feature; please check out this page; it was most likely already suggested by another client so you can vote for it. Features are pushed up on our "to-do" lis ... Kai Fuchs Currency signClosed   Amelia   Updated September 3, 2021 at 12:48pm   2 Most recent comment from [deleted]:Hi, Kai,Thank you for choosing Amelia.Please open the Amelia -> Settings -> Payments page and set the currency to Euro in the corresponding field:Best Regards. James BookingsClosed   Amelia   Updated September 3, 2021 at 12:44pm   2 Most recent comment from [deleted]:Hi, James,Thank you for choosing Amelia.I believe you can achieve that if you add each table as a Service. In Amelia, in order to make Services available simultaneously, they have to be assigned to d ... Elizabeth SuggestionClosed   Amelia   Updated September 3, 2021 at 12:36pm   2 Most recent comment from [deleted]:Hi Elizabeth,thank you for reaching out to usI'm afraid that the only way appointment can be made, front or backend, is within the available times of an employee.In any other case, there is a ris ... Elizabeth suggestionsClosed   Amelia   Updated September 3, 2021 at 12:35pm   2 Most recent comment from [deleted]:Hi Elizabeth,thank you for reaching out to usThis is not currently an available feature; but we will make a suggestion.I'll kindly ask you to add it as a feature suggestion on this page. Featur ... Elizabeth SuggestionClosed   Amelia   Updated September 3, 2021 at 12:33pm   2 Most recent comment from [deleted]:Hi, Elizabeth,Thank you for choosing Amelia.We are always looking for ideas on how to make Amelia better. So if you have a couple of minutes, please suggest this feature on our website. The most requ ...