We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jan Ical / ics FilesClosed   Amelia   Updated August 25, 2021 at 10:24pm   2 Most recent comment from [deleted]:Hi, Jan,Thank you for choosing Amelia.Unfortunately, at the moment it's not possible to modify ICS files.This feature is on our to-do list for future updates. However, you can speed the process ... Cory Pratt Change appointment title in calendarClosed   Amelia   Updated August 25, 2021 at 9:59pm   2 Most recent comment from [deleted]:Hi, Cory,Thank you for choosing Amelia.You can choose which information will be added to the Google Calendar or Outlook Calendar by inserting corresponding placeholders to Amelia -> Settings -> Integ ... Basim Hafiz New wordpress/amelia user sent to backendClosed   Amelia   Updated August 25, 2021 at 9:37pm   2 Most recent comment from [deleted]:Hi, Basim,Thank you for choosing Amelia.I'm afraid, there's no option to create the Customer's account before this Customer makes his/her first booking at the moment.  So, the Custome ... Steve Ryan WooCommerce un-integrationClosed   Amelia   Updated August 25, 2021 at 9:23pm   2 Most recent comment from [deleted]:Hi, Steve,Thank you for choosing Amelia.Yes, it sounds like a caching problem. So, please, make sure that you purged site and browser cache as well.Looking forward to hearing from you.  Alvaro Moreno 3 questionsClosed   Amelia   Updated August 25, 2021 at 2:43pm   6 Most recent comment from [deleted]:Alvaro,I'm sorry for not being able to help with that issue.Unfortunately, the more complicated the site "structure" is, the higher chance that the page will slow down is. Please let us know if ... Maxwell Neiheisel Amelia Plug-In Keeps SpinningClosed   Amelia   Updated August 25, 2021 at 2:36pm   3 Most recent comment from [deleted]:Hi, Maxwell,Thank you for choosing Amelia and for letting us know that the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards. Mohammad Alzayer Working time is not updated in websiteClosed   Amelia   Updated August 25, 2021 at 1:42pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Miriam Michalak Language issue notificationsClosed   Amelia   Updated August 25, 2021 at 1:20pm   5 Most recent comment from [deleted]:Thank you If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Joseph Benson Customer Password ResetClosed   Amelia   Updated August 25, 2021 at 11:24am   6 Most recent comment from [deleted]:Hi StephenThank you for sharing that, I am sure it will bee useful for others as well.If there is anything else we can assist you with please don't hesitate to let us know. Basim Hafiz Notification SMTP settingsClosed   Amelia   Updated August 25, 2021 at 10:03am   2 Most recent comment from [deleted]:Hi Basim,thank you for reaching out to usIssue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (o ... Tim Download list of all attendeesClosed   Amelia   Updated August 25, 2021 at 9:31am   2 Most recent comment from [deleted]:Hi Tim,thank you for reaching out to usAt the moment, only one event's attendees can be exported in one go at a time. However, we are working on expanding the export and import options (it' ... Ava Charpentier The services don't show on the websiteClosed   Amelia   Updated August 25, 2021 at 8:59am   3 Most recent comment from [deleted]:Hi Ava!Thank you for reaching out to usI'm glad to hear that you have found a solution; yes, usually something is not connected and that's why service won't show up:1. Are these servic ... parv UsersClosed   Amelia   Updated August 25, 2021 at 8:45am   2 Most recent comment from [deleted]:Hi Parv,thank you for reaching out to us1. You can activate Automatically Create Amelia Customer, so that person who books for the first time will automatically get Amelia Customer WordPress role and ... Simea Merki Price ListClosed   Amelia   Updated August 25, 2021 at 8:41am   4 Most recent comment from [deleted]:Hi Simea,You could set up a shortcode for each category:[ameliacatalog category=1][ameliacatalog category=2] etcIn this way there wouldn't be a "choose category" but services would display immedi ... Luan scheduling buttonClosed   Amelia   Updated August 25, 2021 at 7:51am   6 Most recent comment from [deleted]:Hi LuanIf you want to allow multiple clients booking the same time slot this can be achieved by increasing the service's maximum capacity and enabling Allow booking below minimum capacity from Am ...