We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Nils Several appointments with one serviceClosed   Amelia   Updated August 22, 2021 at 10:23pm   2 Most recent comment from [deleted]:Hi again, Nils,Probably it can be achieved with Packages of Services. Packages of Services is a feature that allows creating packages of multiple appointments (of the same or different services). In ... Joseph Benson Payment GatewayClosed   Amelia   Updated August 22, 2021 at 10:05pm   2 Most recent comment from [deleted]:Hi, Joe,Thank you for choosing Amelia.If I'm not mistaken, GoCardless is included in WooCommerce payment getaways. If so, then it can be used through our integration with WooCommerce.Otherwise, ... Martin Overbeck 10x Clips - clients credit?Closed   Amelia   Updated August 22, 2021 at 6:11pm   6 Most recent comment from [deleted]:Hi again, Sanna,Thank you for sharing with us.Yes, unfortunately, at the moment we don't have integrations with these extensions.It probably can be done with some custom work, but our developers ... Sanna Custom field does not display for newly created eventsClosed   Amelia   Updated August 22, 2021 at 6:02pm   2 Most recent comment from [deleted]:Hi, Sanna,Thank you for choosing Amelia.Yes, I'm afraid, at the moment Custom fields cannot be assigned to the newly created Services automatically, therefore, you have to go to the Amelia -> Cu ... Sergio Usón About Amelia Customer DashboardClosed   Amelia   Updated August 22, 2021 at 5:58pm   6 Most recent comment from [deleted]:Hi, Sergio,Blaženka is out of the office today, therefore I will respond to your question.Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? ... adeel CustomizationClosed   Amelia   Updated August 22, 2021 at 4:53pm   2 Most recent comment from [deleted]:Hi again, Adeel,I just responded to the other ticket that you have, so I believe there's no need to duplicate the same information here.Please let us know if you have any other questions.Best Reg ... adeel CustomizationClosed   Amelia   Updated August 22, 2021 at 4:52pm   2 Most recent comment from [deleted]:Hi, Adeel,Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to limit Managers access to information.We received a couple of similar requests recently, however, our te ... Tim Adding events/servicesClosed   Amelia   Updated August 22, 2021 at 12:17am   2 Most recent comment from [deleted]:Hi, Tim,Thank you for choosing Amelia.Could you please clarify what you mean by "to look more appealing"? Which things you would like to change?I'm afraid, at the moment there are only two views ... Kibwe Williamson scheduling appointmentsClosed   Amelia   Updated August 21, 2021 at 11:30pm   12 Most recent comment from [deleted]:Hi, Kibwe,Thank you for choosing Amelia.1. You can assign multiple employees to one Appointment if you connect all of them to the same Google Calendar. However, in this case, Customers won't be ... Andréa Add checkbox for policy consentClosed   Amelia   Updated August 21, 2021 at 6:59pm   4 Most recent comment from [deleted]:Hi, Andréa,Thank you for choosing Amelia.Could you please provide us with the URL to your booking page? probably, we will be able to fix it with custom CSS.Also, that would be really helpful if you ... James Hayward Google Meet Email PlaceholderClosed   Amelia   Updated August 21, 2021 at 10:29am   3 Most recent comment from [deleted]:Hi again, James,I mentioned it under the other ticket that you have, but just in case I duplicate this info here: yes, that' correct, you should use the %google_meet_url% placeholder, for exampl ... Christian Google MeetClosed   Amelia   Updated August 20, 2021 at 6:12pm   3 Most recent comment from Christian:Thanks! Hopefully in future updates. C.A. Rafal Web hookClosed   Amelia   Updated August 20, 2021 at 9:58am   6 Most recent comment from [deleted]:Hi Rafal,I see now; in that case we would need to take a look as trigger should work for action not related to where the action is from.Please provide me a temporary WP-admin (administrator) user for ... Bram Vanthournout Event categoriesClosed   Amelia   Updated August 20, 2021 at 9:21am   5 Most recent comment from [deleted]:Hi Laurent,thank you for contacting backI'm afraid that this is not automatized at the moment so events unfortunately need to be manually added to the fields. Tarvinder Kaur Deactivation of ameliaClosed   Amelia   Updated August 20, 2021 at 8:14am   4 Most recent comment from [deleted]:Hi TarvinderIf it has been more than 15 days of initial purchase (I can see you have purchased the plugin on August 20, 2020, if that is correct) you will not be able to request a refund anymore, yo ...