We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jarno Kylander Why do I have to input purchase code for every ticket?Closed   Amelia   Updated August 14, 2021 at 10:34am   2 Most recent comment from [deleted]:Hi Jarno,agreed; this is something that Ticksy requests for identification, as surprisingly it does not have a "connected to account" information automatically and customers sometime have more than on ... Theodore Henry Location dependent on input from a custom fieldClosed   Amelia   Updated August 14, 2021 at 9:40am   3 Most recent comment from [deleted]:Hi Theodore!I'm glad that you have found a solution; you can also use [ameliacatalog] view to display your categories firstIf you have any further questions or issues, please feel free to open a ... Gerardo Camorlinga Coupon for PackagesClosed   Amelia   Updated August 14, 2021 at 9:36am   4 Most recent comment from [deleted]:Hi Gerardo!Thank you for the submission; yes, and users will be able to vote on it nowIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. radbase errorClosed   Amelia   Updated August 14, 2021 at 9:26am   9 Most recent comment from [deleted]:Hi there!True, Google Translate can be very troublesome.I'm glad to hear first issue is goneFor the other issue, please check Amelia > Settings  > Integrations > Google > Return Busy Slots need ... Nathan Morris Amelia Employee Bios and LinksClosed   Amelia   Updated August 14, 2021 at 8:55am   2 Most recent comment from [deleted]:Hi Nathan,thank you for reaching out to usIt probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with ... Thomas RepaymentClosed   Amelia   Updated August 14, 2021 at 7:27am   4 Most recent comment from [deleted]:Hi Thomas,in that case yes!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Paul Spalvieri error exporting customer infoClosed   Amelia   Updated August 14, 2021 at 7:10am   4 Most recent comment from [deleted]:Hi Paul!I was shocked to open this one yesterday and I have to apologize - this case was fully transferred to our senior a long while ago, but it seems that it never reached him (it was not visible as ... Matthew Bambrick PackageClosed   Amelia   Updated August 13, 2021 at 11:46pm   6 Most recent comment from [deleted]:Matthew,Thank you for sharing with us.We didn't test this solution before, but theoretically, it should work fine. The only thing that won't work is the payment status in Amelia for addition ... Laura New timesClosed   Amelia   Updated August 13, 2021 at 5:57pm   2 Most recent comment from [deleted]:Hi, Laura,Thank you for choosing Amelia.Please make sure that the WP time zone is set to the City and not to the UTC format.Also, please provide us with screenshots of your Emloyee's working hou ... Howard Weng Is it possible to set amelia manager to see only specific lcation?Closed   Amelia   Updated August 13, 2021 at 5:28pm   4 Most recent comment from [deleted]:Howard,Unfortunately, it's not that easy.One of our users wanted to limit Manager's access to Categories, and that's what one of our partners responded to him: "After gathering all the ... Virginie Valade making appointmentClosed   Amelia   Updated August 13, 2021 at 4:41pm   2 Most recent comment from [deleted]:Hi, Virginie,Thank you for choosing Amelia.You can achieve that by setting the Minimum time required before booking to 6 months (it's the highest number available) and the Period available for ... Taewoo No language settingClosed   Amelia   Updated August 13, 2021 at 4:37pm   2 Most recent comment from [deleted]:Hi, Taewoo,Thank you for choosing Amelia.By default, Amelia adjusts to the WP Language on the back-end.I'm afraid since Amelia isn't an open-source plugin, we won't be able to share th ... marilyn deguire Terms and conditionsClosed   Amelia   Updated August 13, 2021 at 1:59pm   2 Most recent comment from [deleted]:Hi Marilyn!Thank you for reaching out to usSure!To add a link to Terms & Conditions, you need to add the "Text Content" custom field, like this: Then, you need to add a mandatory check-box custom fi ... Agence15zen Galoyer "Packages"Closed   Amelia   Updated August 13, 2021 at 10:39am   4 Most recent comment from [deleted]:Hi, Agence15zen,Thank you for letting us know that the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards. Marco Bevilacqua Customer Email not mandatory anymoreClosed   Amelia   Updated August 13, 2021 at 10:18am   2 Most recent comment from [deleted]:Hi Marco,thank you for reaching out to usPlease go to Amelia > Settings > Roles > Customer > and turn on Check for existing email when booking, so that clients cannot reuse an email.