We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bobbi Paidel Employee NotificationClosed   Amelia   Updated August 16, 2021 at 9:41pm   6 Most recent comment from [deleted]:Hi, Bobbi,Thank you for the credentials.I added a test Employee and booked a test Appointment, and I was able to receive an Appointment Pending notification:Could you please check all the folders in y ... Devan Is it possible to book multiple appointments?Closed   Amelia   Updated August 16, 2021 at 8:41pm   2 Most recent comment from [deleted]:Hi, Devan,Thank you for choosing Amelia.I’m afraid it is not possible to book multiple appointments at once with current built-in features in Amelia. But it is on our to-do list for future updates. ... antonio ammannati visualizzazioneClosed   Amelia   Updated August 16, 2021 at 5:50pm   3 Most recent comment from antonio ammannati:thanks Blaženka I try Eddie Dredge Evvent data reportingClosed   Amelia   Updated August 16, 2021 at 5:40pm   4 Most recent comment from [deleted]:Hi EddieIt probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't be ... Christophe Google Calendar IntegrationClosed   Amelia   Updated August 16, 2021 at 5:14pm   10 Most recent comment from [deleted]:Hi ChristopheThank you for letting us know, we are glad to hear you managed to find a solution.If there is anything else we can assist you with please don't hesitate to open a new ticket.Have a ... Szabolcs Fekete Can't activate Amelia in the pluginClosed   Amelia   Updated August 16, 2021 at 4:36pm   3 Most recent comment from [deleted]:Hi SzabolcsThank you for reaching out to us. We are glad to hear you were able to find the solution If there is anything else we can assist you with please don't hesitate to open a new ticket. Ha ... Bodo custom notification based on minutes - Amelia 4.1Closed   Amelia   Updated August 16, 2021 at 4:20pm   4 Most recent comment from [deleted]:Thank you If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Manfred Two services at different timesClosed   Amelia   Updated August 16, 2021 at 2:05pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Bryan disable couponsClosed   Amelia   Updated August 15, 2021 at 10:44pm   4 Most recent comment from [deleted]:Hi, Bryan,On the behalf of our team, I can say that we are glad we could help.Please feel free to contact us if you have any other questions.Best Regards. Suresh Notification EmailClosed   Amelia   Updated August 15, 2021 at 10:11pm   21 Most recent comment from [deleted]:Suresh,I couldn't complete the booking since WooCommerce required a payment anyways. If you want to allow on-site payment in Woo, you should enable the "Cash on delivery" option in Woo settings.� ... Diego event creationClosed   Amelia   Updated August 15, 2021 at 1:15pm   2 Most recent comment from [deleted]:Hi Diego,Thank you for reaching out to usYou can set a recurring event that will repeat weekly so if you pick out Monday and Thursday, and set it to weekly it will repeat like that. However, please m ... Tawewat How can I get zoom linkClosed   Amelia   Updated August 15, 2021 at 9:10am   4 Most recent comment from [deleted]:Hi Tawewat,I see; I'm afraid that this is currently not possible.It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and ... Paulo Cantante ameliacustomerpanel login vs wordpress loginClosed   Amelia   Updated August 15, 2021 at 8:59am   16 Most recent comment from [deleted]:Hi Marco!Thank you for reaching out to usThis cannot be blocked I'm afraid; you can try turning off the option Check For Existing Email in Amelia > Settings > Roles > Customer, however, this mo ... Tim Notification templates are blankClosed   Amelia   Updated August 14, 2021 at 11:03am   2 Most recent comment from [deleted]:Hi Tim,thank you for reaching out to usI see that you have Grammarly; please turn it off when managing Notifications. We are aware of this and working to release a fix in the future. Matthew Hellier Notification zoom linkClosed   Amelia   Updated August 14, 2021 at 10:40am   4 Most recent comment from [deleted]:Hi Matthew,yes unfortunately this is the alignment of the placeholder at the moment; we will see to add more customization to it.For the site are you looking for our store or Amelia site?