Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
I set up an Employee. It seems fine.
Next, under Services, I set up a Category. Then I added a Service but when I get to the Employee field, no employee shows up in the dropdown. It just says "No Data". I can't save the service because I can't assign an employee.
Also when attempting to add the Service, I am able to choose the category I had just created. But, when I go back to the Service screen, no categories show up.
Hi, Chip,
Thank you for choosing Amelia.
It could be that you created a Customer or Employee with the same email address that your Admin user has, and that resulted in mixed permissions, that's why Amelia doesn't show you Events since it can't recognize you as Admin.
So, what you can do to fix that:
1. Please check in your Customers/Employees list if there is a customer/employee with your WP Admin's email address. If so, delete this customer or employee and check if you can see and create Events afterward.
2. If this doesn't help, please create a new Admin user with an email address that wasn't used in Amelia before, and try to create Events under this user. If that works, please access your database, the wp_amelia_users table (it can have another prefix rather than wp_ depending on your database), and edit your current Admin user - delete any additional roles, leaving only the Admin one.
If that doesn't help, please provide us with a temporary WP Admin login (it should be a new one, not the one that you currently use). You can post credentials as a private reply to this ticket.
Looking forward to hearing from you.
My server uses the GridPane 6G Web Application Firewall. When you mentioned that the server was not allowing Amelia API calls, I experimented with the 6G WAF settings. By turning off "Block Bad Requests", the problem seems to have gone away.
Chip,
Thank you for sharing your solution with us, that might be very helpful for other users.
Please let us know if you have any other questions.
Best Regards.