We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Miguel Gisbert Unable to activate the pluginClosed   Amelia   Updated August 13, 2021 at 9:57am   4 Most recent comment from [deleted]:Hi, Miguel,I'm glad that you fixed the issue.Please feel free to contact us if you have any other questions.Best Regards. Viktor Callemin schedulingClosed   Amelia   Updated August 13, 2021 at 9:52am   8 Most recent comment from [deleted]:Viktor,Thank you for letting us know.I created a test Employee and assigned these Services to this Employee, and they became available on the front-end:Therefore, I assume, the issue is coming from so ... Mohamed Rashad Notifications are all EmptyClosed   Amelia   Updated August 13, 2021 at 9:45am   2 Most recent comment from [deleted]:Hi Mohammed,thank you for reaching out to usYes, we are facing a conflict with Grammarly as shown in the error; please disable it while editing notifications.We are aware of the issue and working on a ... Niall McKee Appointments not appearing in AmeliaClosed   Amelia   Updated August 13, 2021 at 9:39am   20 Most recent comment from [deleted]:Hi Niall,I am not sure how I missed your message, I am so sorry - honestly whichever way works for you better!Just delete the access once I let you know I'm [email protected] Kibwe Williamson amelia Manager can't get into websiteClosed   Amelia   Updated August 13, 2021 at 9:05am   16 Most recent comment from [deleted]:Kibwe, It worked, thank you. I was able to see all the Appointments as a Manager and also book new ones: Could you please try to clear the browser cache and try to log in as a Manager again? If that ... James Taylor Default time slot vs Service DurationClosed   Amelia   Updated August 13, 2021 at 8:57am   4 Most recent comment from [deleted]:Hi, James,If you want to display only Packages from a particular group on the page, you should add all the Services that are included in these Packaged to the same Category and use the shortcode [am ... Dani Packages - set time between appointmentsClosed   Amelia   Updated August 12, 2021 at 11:51pm   2 Most recent comment from [deleted]:Hi, Dani,Thank you for choosing Amelia.The only way to achieve that at the moment is to set the second Service available for booking in 4+weeks only. Thus, when a Customer books appointments, he/she ... Kevin Booking Configuration HelpClosed   Amelia   Updated August 12, 2021 at 11:31pm   2 Most recent comment from [deleted]:Hi, Kevin,Thank you for choosing Amelia.In this case, if you want to display Events that are being performed on a particular date only, you can add the date as a tag in the Event settings and then us ... saulius masiulis frontend optiosClosed   Amelia   Updated August 12, 2021 at 10:41pm   6 Most recent comment from [deleted]:Saulius,It's the same booking view as you have on your site.Somehow, it got adjusted to the page in this way. Probably, it's related to the page theme, but it can be also Amelia's confi ... Jessica Garonzik MapsClosed   Amelia   Updated August 12, 2021 at 2:04pm   2 Most recent comment from [deleted]:Hi, Jessica,Thank you for choosing Amelia.Could you please check if the address of the third location was entered correctly since maybe Google cannot recognize it (for example, if it has some special ... Andreas Event type filter not showing in Event listClosed   Amelia   Updated August 12, 2021 at 9:57am   9 Most recent comment from Aleksandar Vuković:Hello AndreasI disabled "Load entities on page load" in Amelia Settings/Activation, and now the form looks fine:We released an update today (v4.1) which should resolve this issue, so please update th ... Carok Service : Add option with different priceClosed   Amelia   Updated August 12, 2021 at 8:41am   6 Most recent comment from [deleted]:Hi Carok,thank you for the kind reply!Unfortunately that is the only time Extra is available when a certain service is chosen that this extra is for.For multiple bookings at once there are always Pack ... Dominic Spencer Email for employeesClosed   Amelia   Updated August 12, 2021 at 8:39am   2 Most recent comment from [deleted]:Hi Dominic,thank you for reaching out to usI'm afraid that each employee needs to have a separate email address.You can enter fictional addresses such as [email protected] (that is literally my ... Succeedat Languages user rolesClosed   Amelia   Updated August 12, 2021 at 8:22am   2 Most recent comment from [deleted]:Hi there,thank you for contacting usLet's see what can be done, and please don't worry - restoration of site is sometimes absolutely neccessary.By default a user can only have 1 role at a ti ... Eva EventsClosed   Amelia   Updated August 12, 2021 at 8:06am   3 Most recent comment from Aleksandar Vuković:Hello Eva.At the moment, the only possibility is to automatically expand all closed events, so their description is shown, like this:To do this, you would need to add the following CSS on the page: .a ...