As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Sanna Custom field does not display for newly created eventsClosed   Amelia   Updated August 22, 2021 at 6:02pm   2 Most recent comment from [deleted]:Hi, Sanna,Thank you for choosing Amelia.Yes, I'm afraid, at the moment Custom fields cannot be assigned to the newly created Services automatically, therefore, you have to go to the Amelia -> Cu ... Sergio Usón About Amelia Customer DashboardClosed   Amelia   Updated August 22, 2021 at 5:58pm   6 Most recent comment from [deleted]:Hi, Sergio,Blaženka is out of the office today, therefore I will respond to your question.Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? ... adeel CustomizationClosed   Amelia   Updated August 22, 2021 at 4:53pm   2 Most recent comment from [deleted]:Hi again, Adeel,I just responded to the other ticket that you have, so I believe there's no need to duplicate the same information here.Please let us know if you have any other questions.Best Reg ... adeel CustomizationClosed   Amelia   Updated August 22, 2021 at 4:52pm   2 Most recent comment from [deleted]:Hi, Adeel,Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to limit Managers access to information.We received a couple of similar requests recently, however, our te ... Tim Adding events/servicesClosed   Amelia   Updated August 22, 2021 at 12:17am   2 Most recent comment from [deleted]:Hi, Tim,Thank you for choosing Amelia.Could you please clarify what you mean by "to look more appealing"? Which things you would like to change?I'm afraid, at the moment there are only two views ... Kibwe Williamson scheduling appointmentsClosed   Amelia   Updated August 21, 2021 at 11:30pm   12 Most recent comment from [deleted]:Hi, Kibwe,Thank you for choosing Amelia.1. You can assign multiple employees to one Appointment if you connect all of them to the same Google Calendar. However, in this case, Customers won't be ... Andréa Add checkbox for policy consentClosed   Amelia   Updated August 21, 2021 at 6:59pm   4 Most recent comment from [deleted]:Hi, Andréa,Thank you for choosing Amelia.Could you please provide us with the URL to your booking page? probably, we will be able to fix it with custom CSS.Also, that would be really helpful if you ... James Hayward Google Meet Email PlaceholderClosed   Amelia   Updated August 21, 2021 at 10:29am   3 Most recent comment from [deleted]:Hi again, James,I mentioned it under the other ticket that you have, but just in case I duplicate this info here: yes, that' correct, you should use the %google_meet_url% placeholder, for exampl ... Christian Google MeetClosed   Amelia   Updated August 20, 2021 at 6:12pm   3 Most recent comment from Christian:Thanks! Hopefully in future updates. C.A. Rafal Web hookClosed   Amelia   Updated August 20, 2021 at 9:58am   6 Most recent comment from [deleted]:Hi Rafal,I see now; in that case we would need to take a look as trigger should work for action not related to where the action is from.Please provide me a temporary WP-admin (administrator) user for ... Bram Vanthournout Event categoriesClosed   Amelia   Updated August 20, 2021 at 9:21am   5 Most recent comment from [deleted]:Hi Laurent,thank you for contacting backI'm afraid that this is not automatized at the moment so events unfortunately need to be manually added to the fields. Tarvinder Kaur Deactivation of ameliaClosed   Amelia   Updated August 20, 2021 at 8:14am   4 Most recent comment from [deleted]:Hi TarvinderIf it has been more than 15 days of initial purchase (I can see you have purchased the plugin on August 20, 2020, if that is correct) you will not be able to request a refund anymore, yo ... Brenda Event list not shown or list down on the event backendClosed   Amelia   Updated August 20, 2021 at 8:10am   8 Most recent comment from [deleted]:Hi Brenda,thank you for contacting back.These are the results I get in your Events when I search 20th August only:If you are still seeing only No Result when choosing 20th - 20th, please purge all of ... luana EMPLOYEES PANELClosed   Amelia   Updated August 20, 2021 at 7:30am   2 Most recent comment from [deleted]:Hi luanaThank you for reaching out to us.Unfortunately it is not possible to have multiple services held at the same time by the same employee.You can add your employees to manage different locations ... Hugo Not Activating PRO VersionClosed   Amelia   Updated August 20, 2021 at 7:14am   2 Most recent comment from [deleted]:Hi HugoThank you for reaching out to us.Unfortunately, you cannot just enter the purchase code and update Lite to the full version like that. The Lite version needs to be deactivated/deleted, and the ...