Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Hi,
I noticed a problem very annoying. This happens in FrontEnd. Amelia must be configured to use password connection for customers.
I think it is related to customers email already existing in wordpress user list but never be created in Amelia.
To reproduce it :
- First, the email user must exist in wordpress but not in WPAmelia (my website used woocommerce before Amelia, so i have many users already existing)
- Then, in frontend I book a service as customer. I put the email of the user above (and name, surname, ...) in Amelia to confirm my order.
What happens:
> The customer is well created in Amelia's Backend
BUT
>I do not receive a notification for user creation (I think it is because the user already exists in WP)
> I cannot connect to Amelia Customer Panel with the email user and its old password
> I cannot reset the passord within Amelia Customer Panel as the user never received the email notification with password reset
Rgds,
Hi Stephen,
thank you for reaching out to us
Amelia Customer panel is at the moment fully separate from the WordPress Users.
When you fully set up the Customer Panel, and customer comes to the site to book (they don't have to exist in Amelia > Customers as a customer), they will receive Appointment Approved notification that will contain previously set customer panel url placeholder (set by you during Customer Panel set up process).
When they click that link they are taken to the panel where they can choose the option Forgot Password. This triggers the other Notification called Customer Panel Access, which also needs to contain the same placeholder. This placeholder turns into a link that will take them to the password creation screen.
When you activate Automatically Create Amelia Customer, this is for the WordPress Amelia Customer role; they receive an email from WordPress upon booking, so that they can log into the backend and manage their customer information and bookings.
Great it works!
Token for resetting password is working, as the auto subscribe of the customer.
Thanks!
Hi, Stephen,
Thank you for letting us know that the issue was resolved.
Please feel free to contact us if you have any other questions.
Best Regards.