We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Surace Michael content configuration failureClosed   Amelia   Updated August 12, 2021 at 6:57am   2 Most recent comment from [deleted]:Hi Michael,thank you for reaching out to usCan you please advise is there custom work done here? I'm trying to locate Amelia, as this code is not from Amelia.Please advise where your Amelia Booki ... Naimjon Sanginov having difficulties in section of Customize formClosed   Amelia   Updated August 11, 2021 at 10:29pm   2 Most recent comment from [deleted]:Hi again, Naimjon,I responded to the other ticket that you have, so I believe there's no need to duplicate the same information here.Please let us know if you have any other questions.Best Regar ... Talha Zahoor CAtegory issueClosed   Amelia   Updated August 11, 2021 at 1:36pm   3 Most recent comment from [deleted]:Hi, Talha,Thank you for choosing Amelia.1. Could you please tell which shortcode you used on this page?Also, how many Categories do you have?2. Yes, you can simply disable the Employee selection drop ... Hussnain Amelia Integration with any Affiliate PluginClosed   Amelia   Updated August 11, 2021 at 12:09pm   4 Most recent comment from [deleted]:Hussnain,I'm afraid, we didn't test any. Also, I cannot recall any similar solution from other users' experiences or at least no one shared it with us yet.Sorry for not being able to he ... marilyn deguire Event ViewClosed   Amelia   Updated August 11, 2021 at 10:54am   2 Most recent comment from [deleted]:Hi Marilyn,thank you for reaching out to usAt the moment, only those 2 views are available, I'm afraid.It probably can be done with some custom work, but our developers are very busy at the momen ... Laurens Spaey 3 -5 notificationsClosed   Amelia   Updated August 11, 2021 at 10:30am   13 Most recent comment from Aleksandar Vuković:Hello again LaurensWe can't replicate the issue on our end, so can you please record your screen (video), showing us what's happening with the notifications?Also, can you clone your website ... Alexander Sieg Customizing FormsClosed   Amelia   Updated August 11, 2021 at 10:18am   2 Most recent comment from [deleted]:Hi Alexander,thank you for reaching out to usFirst please make sure that you have Amelia version 4.0.1Go to the Services, and make sure that this option is not active in any Service. It will not show ... Reginald Markes booking form keeps loadingClosed   Amelia   Updated August 11, 2021 at 10:14am   2 Most recent comment from [deleted]:Hi Reginald,thank you for reaching out to usHave you made any other changes to this service apart from the name?Please check these points: 1. Are these services visible on the site?  2. If they are, ... Promsy Célia Problem with optionClosed   Amelia   Updated August 11, 2021 at 8:12am   4 Most recent comment from [deleted]:Hi Promsy,if you create the "Retouch 1 month" extra that lasts 1 hour 30 minutes, and customer picks it together with the service COMBOBROWS Basic service, the total duration of their appointment w ... Liz Frontend calendar showing no availabilityClosed   Amelia   Updated August 11, 2021 at 8:04am   2 Most recent comment from [deleted]:Hi Liz,thank you for reaching out to usAs advised, our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET Monday - Friday, and we have also implemented working weekends; so you can expect a r ... Davinder Sangha Site errorClosed   Amelia   Updated August 11, 2021 at 7:26am   3 Most recent comment from [deleted]:Hi Davinder,thank you for reaching out to usYes, I'm afraid that file of the previous version needs to be deleted to avoid any conflicts; I'm glad to hear that you have found a solution.If y ... Joe Matz Employee set up: Add Services: SpotsClosed   Amelia   Updated August 10, 2021 at 9:25pm   4 Most recent comment from [deleted]:Hi, Joe,It's being applied for both cases.1. If you want to allow one Customer to book multiple slots, you should enable the Show "Bringing anyone with you" option.2. If you want to allow multip ... Gerardo Camorlinga Wrong font is set for the Service DescriptionClosed   Amelia   Updated August 10, 2021 at 2:14pm   2 Most recent comment from [deleted]:Hi Gerardo,thank you for reaching out to usPlease provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as tha ... Paul A Warloski Weekly ClassesClosed   Amelia   Updated August 10, 2021 at 1:32pm   11 Most recent comment from Aleksandar Vuković:Oh, OK Paul I see what's going on here.This is a recurring event, and each recurring event has a different ID. So, the ID of the event is not being changed, but it's actually an ID of a recu ... Jochen Apointment/ReservationClosed   Amelia   Updated August 10, 2021 at 1:15pm   4 Most recent comment from [deleted]:Jochen,Please feel free to contact us if you have any other questions.Best Regards.