Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay
  Public Ticket #2857828
Booking wizard not visible on mobile
Closed

Comments

  •  8
    Debbie started the conversation
    August 26, 2021 at 10:38am

    Hi!

    I recently discovered that booking wizard is not displaying anymore on mobile devices. I myself use Safari on an iPhone 12. I have researched the usual culprits like visibility and margins but everything seems to be ok. What can cause this?

    I disable Recaptcha for the time being but that's not the cause either. Cache is emptied.

  • [deleted] replied
    August 26, 2021 at 11:09pm

    Hi, Debbie,

    Thank you for choosing Amelia.

    Please follow the steps below:

    - First, try to disable the "Use already loaded Vue" option in Amelia -> Customize.

    - Then, please exclude pages with Amelia from a caching plugin settings (if you use any of them). 

    - And, finally, try to clear the site cache and see if you can load the booking form.

    If that doesn't help, please provide us with a temporary WP Admin login and the URL to the exact page where this issue occured. You can post the credentials as a private reply to this ticket. 

    Best Regards. 

  •  8
    Debbie replied
    August 27, 2021 at 8:23am

    Hi Liza, 

    Thanks for your replay. I think it was caused by some script that i added to my site that made the tab label of the browser change when you moved away from my site. I removed that and now the wizard is displaying again!

  • [deleted] replied
    August 27, 2021 at 12:07pm

    Debbie,

    That's great! Thank you for letting us know that you resolved the issue.

    Please feel free to contact us if you have any other questions.

    Best Regards.