We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Tom Forms IntegrationClosed Pre-purchase questions for wpDataTables   Updated November 21, 2022 at 11:39am   3 Most recent comment from Miloš Jovanović:Hi, Tom Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Henk Google GaugesClosed   wpDataTables   Updated November 15, 2022 at 4:43pm   2 Most recent comment from Miloš Jovanović:Hi, Henk  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... James S New CustomerClosed Pre-purchase questions for Amelia   Updated November 15, 2022 at 2:25pm   2 Most recent comment from Uroš Jovanović:Hello James,Thank you for expressing interest in the Amelia plugin. Yes, you can use it for the carpet cleaning service, just create a service called "Carpet cleaning" and as many employees as you h ... Marti Package with specific employees allowing any employee slotsClosed   Amelia   Updated November 15, 2022 at 2:21pm   16 Most recent comment from Uroš Jovanović:Hello Marti,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Derek Plugin integrationClosed Pre-purchase questions for Amelia   Updated November 15, 2022 at 2:03pm   4 Most recent comment from Uroš Jovanović:Hello Derek,Yes, that is right as we do not have a native integration at the moment.Please let me know if you have any other questions. Pam Davis Wrong Payment Amount on End Screen of 2.0 formClosed   Amelia   Updated November 15, 2022 at 1:40pm   12 Most recent comment from Marko Davidović:Hello Pam,Yes, we have confirmed this and they will work on it and it will be resolved as soon as possible. We apologize for any inconvenience. We wish you all the best. Have a nice day.  Elias Compatible pluginsClosed   Amelia   Updated November 15, 2022 at 1:33pm   2 Most recent comment from Uroš Jovanović:Hello Elias,Thank you for reaching out to us.Yes, Amelia is compatible with all of these plugins that you mentioned, but if there is any conflict caused by one of these plugins, you can reach out to ... Carles New appointment from the employee panelClosed   Amelia   Updated November 15, 2022 at 12:34pm   6 Most recent comment from Uroš Jovanović:Hello Carles,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... A Lista Digital Change the DomainClosed   Amelia   Updated November 15, 2022 at 12:29pm   2 Most recent comment from Marko Davidović:Hello , Thank you for purchasing our product, and for reaching out to us. You need to log in to our store and there you will see the option my licenses and in there you can find manage domains.   M ... Kelly Fidei HTML tags showingClosed   Amelia   Updated November 15, 2022 at 12:22pm   2 Most recent comment from Marko Davidović:Hello Kelly, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of more screenshots? We wish you all th ... Andrius Working hours errorClosed   Amelia   Updated November 15, 2022 at 11:22am   2 Most recent comment from Uroš Jovanović:Hello Andrius,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Adam Knight Payment Page Not Displayed With Multiple Employees Assigned To A ServiceClosed   Amelia   Updated November 15, 2022 at 10:38am   2 Most recent comment from Marko Davidović:Hello Adam, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Kelly Fidei there appears to be a clash between Elementor "canvas" template and amelia eventClosed   Amelia   Updated November 15, 2022 at 10:00am   10 Most recent comment from Marko Davidović:Hello again Kelly,You have those settings in SG OptimizerWe have enabled it for you.If you have any more questions please open another ticket and we will gladly help you there. We wish you all the bes ... Francisco Hide employeeClosed   Amelia   Updated November 15, 2022 at 9:13am   3 Most recent comment from Marko Davidović:Hello Francisco, Thank you for reaching out to us.We are glad to hear that you have managed to set this up.If you have any more questions please open another ticket and we will gladly help you there. ... Emily McMichael refund requestClosed   Amelia   Updated November 15, 2022 at 8:36am   2 Most recent comment from Marko Davidović:Hello Emily, Thank you for reaching out to us.We are sorry to hear that you are leaving us. Unfortunately, we can not grant you a refund, we have 15 days money-back guarantee with no questions asked ...