We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Christian Upgrade black fridayClosed   Amelia   Updated November 21, 2022 at 7:41am   2 Most recent comment from Marko Davidović:Hello Christian, Thank you for reaching out to us.Sales do not apply to upgrades. Discounted price is only for new licenses. So what you can do is you can cancel your subscription for the old license ... Franck email problemClosed   Amelia   Updated November 21, 2022 at 7:22am   4 Most recent comment from Marko Davidović:Hello Franck, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best ... Edoardo Del Nonno Translation ProblemClosed   Amelia   Updated November 18, 2022 at 9:45pm   2 Most recent comment from Stanislav Snagovskiy:Hi Edoardo, Thank you for your purchase. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you to install Loco Translate and then to translate these string. ... Gianpio Di Mario separate billing for different operatorsClosed   Amelia   Updated November 18, 2022 at 9:43pm   4 Most recent comment from Stanislav Snagovskiy:Dear Gianpio,You are welcome,I am sorry to disappoint you, but unfortunately there is no such integration, we do have integration with WooCommerce, but only as a payment method, you can read more abo ... Laurence Howells PackagesClosed   Amelia   Updated November 18, 2022 at 9:12pm   3 Most recent comment from Stanislav Snagovskiy:Hello Laurence, Thank you for reaching out to us.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitat ... Andrey plugin load unused fontClosed   wpDataTables   Updated November 18, 2022 at 9:07pm   4 Most recent comment from Miloš Jovanović:Hi,Andrey You're welcome.We will be here, let us know if you encounter any issues.Thank you Kasper Can't insert licence code anywhere in plugin after purchaseClosed   wpDataTables   Updated November 18, 2022 at 9:06pm   4 Most recent comment from Miloš Jovanović:Hi KasperThere is this setting, in main plugin settings : Prevent deleting tables in database :If you enable this, then you can rest assured that all your tables/settings from Lite,  is going to be ... Marie Bulk update existing manual tablesClosed   wpDataTables   Updated November 18, 2022 at 9:04pm   4 Most recent comment from Miloš Jovanović:Hi, Amanda Yes, we are happy to say that in our later versions, now you are able to upload CSV/Excel and Google sheet data to update existing Manual tables.Please check more on how this works here.L ... David Fernández Rementeria Plugin is malware?Closed   wpDataTables   Updated November 18, 2022 at 8:09pm   2 Most recent comment from Miloš Jovanović:Hi, David  Thanks for reaching out to us - Firstly, i wish to assure you that our plugin does not have any kind of malware. We are testing it every day intensively, and we made sure of that. - I am ... Patrick See which events a customer participates inClosed   Amelia   Updated November 18, 2022 at 6:56pm   2 Most recent comment from Stanislav Snagovskiy:Hello Patrick, Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Jennifer Customized display of dates in frontendClosed   Amelia   Updated November 23, 2022 at 7:52pm   3 Most recent comment from Stanislav Snagovskiy:Dear Jennifer,Currently, there is no better way to resolve this right now. As you suggested, you can hide this div with dates with custom CSS and add one that suits your needs. Unfortunately, we can ... Ludovic Bablon Many employees and Zoom userClosed   Amelia   Updated November 18, 2022 at 5:03pm   2 Most recent comment from Uroš Jovanović:Hello Ludovic,Thank you for reaching out to us.Zoom is configured via the JWT application made by the admin here: https://marketplace.zoom.us/. If you want each employee to be linked to their Zoom ac ... Ernesto Functionality questionClosed Pre-purchase questions for Amelia   Updated November 18, 2022 at 4:29pm   4 Most recent comment from Uroš Jovanović:Hello Ernesto,At the moment, there is no option to set a cancellation date limit for the packages.Please let me know if you have any other questions. Vanessa Page very slow after installationClosed   Powerful Filters for wpDataTables   Updated November 18, 2022 at 3:09pm   4 Most recent comment from Miloš Jovanović:Hi, Vanessa  Thanks for reaching out to us - Sorry for a delayed response I am happy to see that you resolved this issue by creating a Manual table by importing of the excel file, just curious abou ... Esther Packages not included in lifetimeClosed   Amelia   Updated November 18, 2022 at 2:47pm   26 Most recent comment from Uroš Jovanović:Hello Esther,Glad to be able to assist you.Please let us know if you have any other questions.