As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Natascha Vantuykom recurring eventsClosed   Amelia   Updated November 22, 2022 at 1:11pm   2 Most recent comment from Marko Davidović:Hello Natascha, Thank you for reaching out to us.You can not do that since it is recurring. You can only create new events for those new dates when you wish your new event to be available.If you have ... Robin Tindall Resend notificationClosed   Amelia   Updated November 22, 2022 at 12:52pm   2 Most recent comment from Marko Davidović:Hello Robin, Thank you for reaching out to us.You can not resend as such but what you can do is you can cancel the old appointment and approve it in a matter of seconds and the customer will get the n ... Bill Preload search values via urlClosed   Amelia   Updated November 22, 2022 at 12:26pm   4 Most recent comment from Marko Davidović:Hello Bill,Unfortunately, what you want to achieve is not possible at this time. The only thing you can do is to use another form and filter [ameliastepbooking employee=1 category=3] through the shor ... Simon Maebe CouponsClosed   Amelia   Updated November 22, 2022 at 12:07pm   2 Most recent comment from Uroš Jovanović:Hello Simon,Thank you for reaching out to us.You can disable the "Coupons" option on the Amelia/Settings/Payments page.Please let me know if you have any other questions. Mujeres Sabias perfilClosed   Amelia   Updated November 22, 2022 at 11:36am   4 Most recent comment from Uroš Jovanović:Hello Mujeres,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Balendu Goswami Mobile viewingClosed   Amelia   Updated November 22, 2022 at 11:24am   6 Most recent comment from Marko Davidović:Hello Balendu Goswami,On this link https://www.wiesbaden-ayurveda-massage.de/ganzkoerper-massage/ we can not see the booking formYou can probably see it o the desktop because you are logged in. On m ... Roland SMS Notification Language questionClosed   Amelia   Updated November 22, 2022 at 11:18am   20 Most recent comment from Uroš Jovanović:Hello Roland,Glad to hear that you are satisfied.Please let us know if you have any other questions. FALANGA Abonnement ForfaitClosed Pre-purchase questions for Amelia   Updated November 22, 2022 at 11:15am   2 Most recent comment from Marko Davidović:Hello Falanga, Thank you for your interest in our product.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since ... Nagamootoo PaymentClosed Pre-purchase questions for Amelia   Updated November 22, 2022 at 11:10am   4 Most recent comment from Uroš Jovanović:Hello Nagamootoo,Glad to be able to assist you.Please let me know if you have any other questions. David Broom Manually make timeslots available at short noticeClosed Pre-purchase questions for Amelia   Updated November 22, 2022 at 10:38am   7 Most recent comment from Uroš Jovanović:Hello DavidYes, that is exactly how it works.Please let us know if you have any other questions. Roman Set service exact available booking timeClosed   Amelia   Updated November 22, 2022 at 10:33am   2 Most recent comment from Marko Davidović:Hello Roman, Thank you for reaching out to us.You can achieve this like this:1. You need to create 2 services2. You need to create 2 employees once that will work on half a day service, and second tha ... Jean-Michel Booking optionsClosed Pre-purchase questions for Amelia   Updated November 22, 2022 at 9:36am   2 Most recent comment from Marko Davidović:Hello Jean-Michel, Thank you for your interest in our product.This is possible to achieve in Amelia with our shortcodes like this for example[ameliabooking service=1] if you want to show the booking ... VITGT Consuming JSON API with authenticationClosed Pre-purchase questions for wpDataTables   Updated November 22, 2022 at 8:27am   23 Most recent comment from Aleksandar Vuković:Hello Frank.JSON Authentication and Nested JSON has been released in wpDataTables 5.0, released in late September.Feel free to check out the documentation and let me know if you have any further ques ... Pablo Chamorro Use prefix o suffix from one cell of the tableClosed   wpDataTables   Updated November 21, 2022 at 11:44pm   2 Most recent comment from Miloš Jovanović:Hi ,PabloI am sorry, but i am not understanding your goal correctly, i am not sure what you mean.Could you elaborate in more detail, maybe additionaly with any kind of example screenshot,  or a shor ... Nora Kramer Redirect URL MismatchClosed   Amelia   Updated November 21, 2022 at 10:43pm   2 Most recent comment from Stanislav Snagovskiy:Hello Nora, Thank you for reaching out to us.If you see a "Redirect URI mismatch", the URI in Amelia and the URI in Google Developers Console are not the same. Please go to Amelia Settings/Integration ...