We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sander de Groot Intergration WooCommerceClosed   Amelia   Updated November 10, 2022 at 11:23am   2 Most recent comment from Uroš Jovanović:Hello Sander,Thank you for reaching out to us.We currently do not have an option of recurring payments, but it could work with some third-party plugins, but we cannot tell you if it's gonna work ... Anke Jespers URGENT PLEASE - Upgrading from basic to proClosed   Amelia   Updated November 10, 2022 at 11:20am   4 Most recent comment from Marko Davidović:Hello Anke,We are delighted to hear that. This could be just a caching issue. In this case you do not need to reinstall anything.If you have any more questions please open another ticket and we will g ... Kelly Fidei wordpress user integrationClosed   Amelia   Updated November 10, 2022 at 10:19am   15 Most recent comment from Aleksandar Vuković:You're welcome, Kelly, I'm glad it helped!Just treat the front-end booking form as a customer (while you're logged out of WordPress), and you should have no issues testing the plugin.Pl ... Kelly Fidei add to cal is missing the zoom inviteClosed   Amelia   Updated November 10, 2022 at 10:18am   19 Most recent comment from Aleksandar Vuković:You're welcome, Kelly. Glad I could help! Martino Notifications remaindersClosed   Amelia   Updated November 9, 2022 at 11:06pm   5 Most recent comment from Miloš Jovanović:Hi, Martino  Sorry for the delay We recently had some false reports that the PHP Cron Events have been removed from WP Crontrol. On WP Crontrol's official page , we then confirmed that is n ... CHARRE FREE PAYEMENT WITH CODEClosed   Amelia   Updated November 9, 2022 at 10:31pm   4 Most recent comment from Stanislav Snagovskiy:Dear Charre,You are welcome,My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Amelia if ... Amol Product featuresClosed Pre-purchase questions for wpDataTables   Updated November 9, 2022 at 9:03pm   2 Most recent comment from Miloš Jovanović:Hi, Amol Sorry for the late reply-Yes, i believe you should be able to achieve this by making dynamic SQL Queries with placeholders.For example, you could make an SQL Query for a table like this : S ... Marcius Teixeira Group column featuresClosed   wpDataTables   Updated November 9, 2022 at 7:14pm   4 Most recent comment from Miloš Jovanović:Hi, Marcius Sorry for the delay- Unfortunately,  we don't have anything like that at the moment available in the plugin.The only two ways to have a feature that will allow you to click into a ... Dawid Mocke Multiple Days BookingsClosed   Amelia   Updated November 9, 2022 at 1:35pm   4 Most recent comment from Marko Davidović:Hello Dawid,Unfortunately, currently, this feature is not built-in in Amelia, the plugin cannot be used for multi-day bookings. It's currently limited to appointments and services with fixed dur ... Mandy Oldfield NotificationsClosed   Amelia   Updated November 9, 2022 at 1:23pm   5 Most recent comment from Marko Davidović:Hello Mandy,This is how Amelia works, I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/ Features are pushed up on our "to-do" list when there are ... Carla DeporVision IntegrationClosed Pre-purchase questions for Amelia   Updated November 9, 2022 at 12:32pm   2 Most recent comment from Marko Davidović:Hello Carla, Thank you for your interest in our product.We do not have integration with DeporVision System so we can not guarantee that it will work with Amelia. What you can do if you are intereste ... John Multiple Tickets on one bookingClosed Pre-purchase questions for Amelia   Updated November 9, 2022 at 12:10pm   4 Most recent comment from Uroš Jovanović:Hello John,Thank you for reaching back out to us.Yes, the "custom fields" can be exported when exporting attendees of the event.Hope this helps you.Please let me know if you have any other questions. Leonardo Vasconcelos Lima NotificationsClosed   Amelia   Updated November 9, 2022 at 9:08am   2 Most recent comment from Uroš Jovanović:Hello Leonardo,Thank you for reaching out to us.Can you please provide us with a screenshot of the issue that you are dealing with?Looking forward to your reply. moscorp nowrap;Closed   wpDataTables   Updated November 8, 2022 at 8:33pm   2 Most recent comment from Miloš Jovanović:Hi, moscorp Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Alexandre Salmi Failed cancelation linkClosed   Amelia   Updated November 8, 2022 at 7:43pm   10 Most recent comment from Uroš Jovanović:Hello Alexandre,Glad to be able to assist you.Please let me know if you have any other questions.