We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kurt Create table from AmeliaClosed   wpDataTables   Updated November 14, 2022 at 10:50am   7 Most recent comment from Miloš Jovanović:Hi, Kurt  Sorry for the waiting time, we had a National Holiday in the meantime which slowed down our work. - I am delighted to hear that this has been resolved. Thank you for letting us know and th ... Leonardo Vasconcelos Lima NotificationsClosed   Amelia   Updated November 14, 2022 at 10:40am   2 Most recent comment from Uroš Jovanović:Hello Leonardo,Thank you for reaching out to us.On 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your us ... Timo Kirsten SMS not deliveringClosed   Amelia   Updated November 14, 2022 at 10:29am   2 Most recent comment from Marko Davidović:Hello Timo, Thank you for purchasing our product, and for reaching out to us. The SMS often has a status queued but is actually sent. The status of the SMS is not refreshed automatically.  We can lo ... Kelly Fidei User cannot add event to google or outlook calendarClosed   Amelia   Updated November 14, 2022 at 10:23am   9 Most recent comment from Uroš Jovanović:Hello Kelly,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Jeroen Keijmel Amelia Google Calendar IntegrationClosed   Amelia   Updated November 14, 2022 at 9:51am   3 Most recent comment from Uroš Jovanović:Hello Jeroen,Thank you for reaching out to us.Glad to hear that the issue has been resolved.Please let us know if you have any other questions. Emmanuel Soyer Merge cellsClosed   wpDataTables   Updated November 14, 2022 at 9:45am   17 Most recent comment from Aleksandar Vuković:Hello Tim.As mentioned before - merged cells have been included since version 3.1 (released in October 2020), but only in the Simple Table type.Since wpDataTables uses DataTables, its limitations do ... Francesca Kendall Booking 2.0 Calendar not displayClosed   Amelia   Updated November 14, 2022 at 9:16am   13 Most recent comment from Uroš Jovanović:Hello Francesca,Glad to be able to assist you.Please let us know if you have any other questions. Giam Display Selected CategoryClosed   Amelia   Updated November 14, 2022 at 7:36am   10 Most recent comment from Marko Davidović:Hello Giam, We are delighted to hear that everything is fine now. This was probably just a caching issue. If you have any more questions please open another ticket and we will gladly help you there. W ... Francesca Kendall on site payment methodClosed   Amelia   Updated November 14, 2022 at 7:31am   6 Most recent comment from Marko Davidović:Hello Francesca, You are most welcome. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Have a nice day.  Francesca Kendall No way to see what extras customers have taken on exportClosed   Amelia   Updated November 14, 2022 at 7:31am   4 Most recent comment from Marko Davidović:Hello Francesca, Thank you for doing that. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features. If you have any more questions please open another t ... frederic payet 2 ways sync with google calendarClosed   Amelia   Updated November 14, 2022 at 7:31am   2 Most recent comment from Marko Davidović:Hello frederic, Thank you for reaching out to us. Any rescheduling must be done in Amelia directly. The integrations don't work like this. What you enter in Amelia can be displayed in Amelia but ... Jonas Höglund Setting up special split dayClosed   Amelia   Updated November 14, 2022 at 7:30am   2 Most recent comment from Marko Davidović:Hello Jonas, Thank you for reaching out to us. Special days are saved in order that you have created like this This is part of Amelia's design. As for your request I'll kindly ask you to ... Lisa Hildebrand Scheduled email/SMS reminders not being sent outClosed   Amelia   Updated November 14, 2022 at 7:30am   4 Most recent comment from Marko Davidović:Hello Lisa, They must know how to set this up since this is happening on the server (not in Amelia). You can send them this link, and tell them that it is necessary to set up a cron job on your serv ... Prateek Biyani Stop same day bookingClosed   Amelia   Updated November 14, 2022 at 7:28am   2 Most recent comment from Marko Davidović:Hello Prateek Biyani, Thank you for reaching out to us. In service/edit service/settings you have option called Minimum time required before booking.  Hope this helps. If you have any more questions ... Carlos Prieto Upgrading PlansClosed Pre-purchase questions for Amelia   Updated November 14, 2022 at 7:21am   2 Most recent comment from Marko Davidović:Hello Carlos, Thank you for reaching out to us. Yes, of course. You can upgrade the license at any time through your profile in our store. You can read more about the upgrade in this article https:/ ...