We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Konstantinos Stravogiannis Booking notificationClosed   Amelia   Updated November 14, 2022 at 7:20am   2 Most recent comment from Marko Davidović:Hello Konstantinos, I'm afraid that we didn't quite get what the issue looks is exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? Please check the ... Tasos Try wpDataTablesClosed Pre-purchase questions for wpDataTables   Updated November 14, 2022 at 2:01am   2 Most recent comment from Miloš Jovanović:Hi, Tasos Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Hrvoje K. Foreign key values filterClosed Pre-purchase questions for wpDataTables   Updated November 13, 2022 at 9:57pm   6 Most recent comment from Miloš Jovanović:Hi, Hrvoje Sorry for the waiting time once again, we had a National Holiday in the meantime which slowed down our work.You're welcome, i will have to thank our 2nd level Team and our developers ... Asad Wasim table limitsClosed Pre-purchase questions for wpDataTables   Updated November 13, 2022 at 9:51pm   6 Most recent comment from Miloš Jovanović:Hi, Asad Sorry for the waiting time, we had a National Holiday in the meantime which slowed down our work.-I am delighted to hear that this has been resolved. Thank you for letting us know. Anything ... Mike WpDataTablesClosed   wpDataTables   Updated November 13, 2022 at 6:18pm   2 Most recent comment from Miloš Jovanović:Hi, Mike Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Vladimir bubble charts in HighChartsClosed   wpDataTables   Updated November 12, 2022 at 11:56pm   2 Most recent comment from Miloš Jovanović:Hi, Vladimir Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... moscorp wpDataTables placeholdersClosed   wpDataTables   Updated November 14, 2022 at 1:13pm   8 Most recent comment from Miloš Jovanović:Hi, moscorp  Just following up on the subject of setting/changing the date data time zone.  I got advised by our 2nd level Team on that. The plugin pulls the data from your database, and all datab ... Temper Employee Front End Panel - Restrict ability to edit locationsClosed   Amelia   Updated November 11, 2022 at 12:59pm   6 Most recent comment from Miloš Jovanović:Hi, OliverSorry for the late reply.- You are correct,  i copied a piece of text in the moment when i sent you the Custom CSS,i should have edited the part that said " Place this CSS on booking page" ... Manon Bloch Timezone calendarClosed   Amelia   Updated November 10, 2022 at 9:18pm   3 Most recent comment from Stanislav Snagovskiy:Hello Manon, Thank you for reaching out to us.Yes, issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it in ... John Charlesworth CSS for Table Tools Button DropdownClosed   wpDataTables   Updated November 10, 2022 at 6:56pm   10 Most recent comment from Miloš Jovanović:Hi, JohnSorry for a late replyI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tick ... Alex Warren Adding appointmentsClosed   Amelia   Updated November 10, 2022 at 6:32pm   11 Most recent comment from Miloš Jovanović:Hi, AlexI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.My apologies if I ... MEHEDI HASSAN SHUBHO Column SizeClosed   wpDataTables   Updated November 10, 2022 at 6:04pm   2 Most recent comment from Miloš Jovanović:Hi, Mehedi Thanks for reaching out to us. It seems that you are using a Simple table from the screenshot. What you described can be achieved by using Conditional Formatting and adding a custom CSS cla ... Hank Custom Fields not working in emailsClosed   Amelia   Updated November 10, 2022 at 2:40pm   15 Most recent comment from Miloš Jovanović:Hi, HankMy sincere apology for all the waiting time.We have isolated and seems we resolved the issue with a temporary fix.Our developers isolated a bug. It manifests if we check "all services" with Cu ... CHARRE RESERVATION BACK ENDClosed   Amelia   Updated November 10, 2022 at 2:36pm   4 Most recent comment from Uroš Jovanović:Hello Charre,If you are referring to multiple appointments over a span of weeks, you can do that with the recurring appointments in Amelia, but if you want customers to be able to book one appointment ... Anas Get a stock quoteClosed Pre-purchase questions for wpDataTables   Updated November 10, 2022 at 11:46am   2 Most recent comment from Miloš Jovanović:Hi, AnasSorry for the delayMy apologies, but I can't seem to understand what you mean by this.Can you please elaborate in more detail,   possibly with any working example,  screenshots or a s ...