As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Tara Where to read sms that customers reply toClosed   Amelia   Updated November 23, 2022 at 8:51am   3 Most recent comment from Marko Davidović:Hello Tara and Arianne, Thank you for reaching out to us.Customers can not reply to SMS notifications. So if you want them to be able to respond to your notifications you can use some other number fo ... Tara Is there a way to delay or stop automatic email or sms notifications going out?Closed   Amelia   Updated November 23, 2022 at 8:45am   2 Most recent comment from Marko Davidović:Hello Tara, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features ... Michael setup questionsClosed   Amelia   Updated November 23, 2022 at 8:45am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.An employee can not work at the same time in two locations, but you can add your employee to 2 locations at the same time and a soon as he is booked on ... Maite Thibaut Double booking problemClosed Pre-purchase questions for Amelia   Updated November 23, 2022 at 8:26am   6 Most recent comment from Marko Davidović:Hello Maite,You are most welcome. If you have any more questions please open another ticket in the Amelia category since this is a pre purchase category and we will gladly help you there. We wish y ... Lisa Van den Bunder NotificationsClosed   Amelia   Updated November 23, 2022 at 7:59am   2 Most recent comment from Marko Davidović:Hello Lisa, Thank you for reaching out to us.When you create new notifications for a specific service you need to add a service to this notification like thisAnd also you need to enable the option Se ... Francesca Kendall List of notifications sentClosed   Amelia   Updated November 23, 2022 at 7:37am   2 Most recent comment from Marko Davidović:Hello Francesca, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.If you have any more questions please open another ticket and we will gladly help you ... Catalin Savin Red LineClosed   Amelia   Updated November 22, 2022 at 10:52pm   2 Most recent comment from Stanislav Snagovskiy:Hello Catalin, Thank you for reaching out to us.This is the current timeline.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Have a nice ... Tiago De Mesquita Sort table using absolute valuesClosed   wpDataTables   Updated November 22, 2022 at 8:14pm   6 Most recent comment from Miloš Jovanović:Hi, Tiago I am truly sorry to dissapont you but, other than that workaround, at this time, we don't have a built-in feature to achieve this.You can suggest it for our developers - they will do ... Berge Compatibility Amelia with ElementorClosed Pre-purchase questions for Amelia   Updated November 22, 2022 at 5:33pm   2 Most recent comment from Uroš Jovanović:Hello Berge,Thank you for expressing interest in the Amelia plugin.Amelia is compatible with Elementor builder and plenty users use them in combination.Please let me know if you have any other questi ... Dennis Adding a number of rows at onceClosed   wpDataTables   Updated November 22, 2022 at 5:15pm   4 Most recent comment from Miloš Jovanović:Hi, Dennis You're welcome, i am happy to help.-If you mean to choose where a new row would be implemented, like between existing rows?Currently, reordering rows is only possible to do with Sim ... Jeremie Infinity vertical scrollClosed   wpDataTables   Updated November 29, 2022 at 7:09pm   7 Most recent comment from Miloš Jovanović:Hi, JeremieWe got advised on this.- Datatables does not have this as a built-in feature,scrollY option is supported only if using an extension called Scroller (https://datatables.net/extensions/scrol ... Marc Ettl Automate Coupon?Closed   Amelia   Updated November 22, 2022 at 2:58pm   2 Most recent comment from Marko Davidović:Hello Marc, Thank you for reaching out to us.When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to di ... Francesca Kendall Woo commerce & AmeliaClosed   Amelia   Updated November 23, 2022 at 2:00pm   5 Most recent comment from Marko Davidović:Hello Francesca,We just got the feedback from our colleagues and they have told us that you will need a different account for WooCommerce, since amelia users are only used for amelia. If you have any ... Rainer Functions in PlaceholdersClosed Pre-purchase questions for wpDataTables   Updated November 22, 2022 at 2:03pm   3 Most recent comment from Miloš Jovanović:Hi, Rainer Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Malik LoyaltyClosed   Amelia   Updated November 22, 2022 at 2:00pm   2 Most recent comment from Marko Davidović:Hello Malik, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You must create every coupon manually and you can send the automatically.There are seve ...