As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Roland Beaussant Winter classroom service or event?Closed   Amelia   Updated November 30, 2022 at 8:59pm   2 Most recent comment from Stanislav Snagovskiy:Hello Roland, Thank you for reaching out to us.I would advise you to use Events to achieve this, there can be multi-day Events, or recurring Events - here is the difference explained, instead of A ... Poedi Create a table button inGenerate a query to the MySQL database is not workingClosed Pre-purchase questions for wpDataTables   Updated November 30, 2022 at 8:46pm   2 Most recent comment from Miloš Jovanović:Hi, Poedi Thanks for reaching out to us-It seems this might be some kind of a conflict between our plugin and something else on your site, such as some Bootstrap/JS of your currently active Theme. C ... Management Council wpDataCharts Highcharts Basic Line Chart Partial LineClosed   wpDataTables   Updated December 27, 2022 at 11:27am   9 Most recent comment from Miloš Jovanović:Hi, MikeFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... John De Sousa Event Booking CalendarClosed   Amelia   Updated November 30, 2022 at 7:24pm   2 Most recent comment from Stanislav Snagovskiy:Hello John, Thank you for reaching out to us.Please send me a link to Amelia's booking page, so I will be able to reproduce this and help you, be the link provided I see a page that runs a differ ... Mihu Ugrade to Premium from LiteClosed   wpDataTables   Updated November 30, 2022 at 6:38pm   7 Most recent comment from Miloš Jovanović:Hi, Mihu You're welcome for the support,  we are happy to be of any assistance.No problem at all, it is absolutely understandable, that is what we are here for,so please don't hesitate to ... Tomas Lundström Customer accountsClosed Pre-purchase questions for Amelia   Updated November 30, 2022 at 5:31pm   2 Most recent comment from Uroš Jovanović:Hello Tomas,Thank you for expressing interest in the Amelia plugin.Can you please let me know which plugin you use for the checkout to charge fro appointments?Looking forward to your reply. Promsy Célia Probleme with SMS notificationClosed   Amelia   Updated December 1, 2022 at 10:59am   8 Most recent comment from Miloš Jovanović:Hi, Promsy I have confirmed about #1  , sorry to disappoint you, but currently we don't have any possibility of making scheduled reminders for pending appointments. At this time it can only be ... Andres Mellado cannot change to another employee or another locationClosed   Amelia   Updated November 30, 2022 at 2:40pm   2 Most recent comment from Marko Davidović:Hello Andres, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. Customers can choose the employee only on the booking form upfront. But once they book ... Elly SOUGH Make an event just for information, not bookable with no booking optionClosed   Amelia   Updated November 30, 2022 at 12:29pm   2 Most recent comment from Marko Davidović:Hello Elly, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.w ... Tara Automatic Top Up of SMS CreditClosed   Amelia   Updated November 30, 2022 at 12:27pm   2 Most recent comment from Marko Davidović:Hello Tara, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But it is a good suggestion I'll kindly ask you to add it as a feature suggestion o ... leo Payments and notificationsClosed   Amelia   Updated November 30, 2022 at 12:15pm   2 Most recent comment from Marko Davidović:Hello leo, Thank you for reaching out to us.When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to diff ... ryan amelia pre saleClosed Pre-purchase questions for Amelia   Updated November 30, 2022 at 12:12pm   2 Most recent comment from Uroš Jovanović:Hello Ryan,Thank you for reaching out to us.There is no way to automatically change the duration of the service based on how many people are in the appointment. There is an option to create different ... Stephan Borlein CalendarClosed   Amelia   Updated November 30, 2022 at 11:59am   2 Most recent comment from Uroš Jovanović:Hello Stephan,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Jack Scott Lack of supportClosed   Amelia   Updated November 30, 2022 at 11:18am   2 Most recent comment from Uroš Jovanović:Hello JackThank you for reaching out to us.Apologies that you feel that way about the support. I have responded to your ticket, please check the response and we will continue the conversation on that ... Miguel Wordpress troubleshootClosed   Amelia   Updated November 30, 2022 at 10:58am   4 Most recent comment from Uroš Jovanović:Hello Miguel,Glad to hear that the issue has been resolved.Please let me know if you have any other questions.