We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Joffrey Amelia - custom placeholdersClosed   Amelia   Updated November 21, 2022 at 2:28pm   2 Most recent comment from Marko Davidović:Hello Joffrey, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can only use the placeholder that already exists in Amelia. If you would like to s ... Ray Lavery multiple zoom account integrationClosed Pre-purchase questions for Amelia   Updated November 21, 2022 at 2:04pm   2 Most recent comment from Uroš Jovanović:Hello Ray,Thank you for expressing interest in the Amelia plugin.1. Zoom is configured via the JWT application made by the admin here: https://marketplace.zoom.us/. If you want each employee to be ... Wilhelm Alm When event A is put into the cart, then automatically product BClosed   Amelia   Updated November 21, 2022 at 1:10pm   2 Most recent comment from Uroš Jovanović:Hello Wilhelm,Thank you for reaching out to us.Unfortunately, there is currently no such option in Amelia, but we have a plan to integrate this with the Amelia built-in features. At the moment, only ... Giam No services and employees on FirefoxClosed   Amelia   Updated November 21, 2022 at 12:22pm   2 Most recent comment from Uroš Jovanović:Hello Giam,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Bill Employee GenderClosed   Amelia   Updated November 21, 2022 at 11:49am   2 Most recent comment from Uroš Jovanović:Hello Bill,Thank you for reaching out to us.Unfortunately, there is currently no such option to add gender to the employees, but we have the plan to integrate it into the Amelia built-in features, but ... Bobby Fong BookingClosed   Amelia   Updated November 21, 2022 at 11:26am   2 Most recent comment from Uroš Jovanović:Hello Bobby,Thank you for reaching out to us.One option would be for customer to add two participants to the same booking with the "Bring anyone with you" option or to use two different accounts for ... Kaitlyn Navarro Cancelation and refundClosed   Amelia   Updated November 21, 2022 at 11:22am   2 Most recent comment from Uroš Jovanović:Hello Kaitlyn,Thank you for reaching out to us and really sorry to hear that you are moving away from the Amelia plugin.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click ... Sabi Background text and full width lineClosed   wpDataTables   Updated November 21, 2022 at 10:31am   4 Most recent comment from Miloš Jovanović:Hi, Sabi Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Marc Ettl Service DuationClosed   Amelia   Updated November 21, 2022 at 10:29am   4 Most recent comment from Uroš Jovanović:Hello Marc,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Mohd Zainalabidin Mohd Jamil Not Receive an email that contains the PURCHASE CODEClosed Pre-purchase questions for Amelia   Updated November 21, 2022 at 10:22am   2 Most recent comment from Uroš Jovanović:Hello Mohd,Thank you for reaching out to us.When you purchase our products through our website, you will be redirected to [our store](http://store.tms-plugins.com/), where you will need to generate yo ... john forbath Payments problems with mobileClosed Pre-purchase questions for Amelia   Updated November 21, 2022 at 8:55am   2 Most recent comment from Marko Davidović:Hello John, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that ther ... Atharv Custom Pricing Based On CountriesClosed Pre-purchase questions for Amelia   Updated November 21, 2022 at 8:08am   2 Most recent comment from Marko Davidović:Hello Atharv, Thank you for your interest in our product.You can have different prices per employee. So if you have 2 employees who work in different locations you can different prices. But unfortunat ... arman eventsClosed   Amelia   Updated November 21, 2022 at 7:54am   2 Most recent comment from Marko Davidović:Hello arman, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This is how it was designed. Complete redesign of Amelia is underway so I'll kindl ... Stephen Taylor NotificationsClosed   Amelia   Updated November 21, 2022 at 7:43am   2 Most recent comment from Marko Davidović:Hello Stephen, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.What you can do is you can add your phone number and write down something like if you n ... Christian Upgrade black fridayClosed   Amelia   Updated November 21, 2022 at 7:41am   2 Most recent comment from Marko Davidović:Hello Christian, Thank you for reaching out to us.Sales do not apply to upgrades. Discounted price is only for new licenses. So what you can do is you can cancel your subscription for the old license ...