We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Anthony Paiements selon le serviceClosed Pre-purchase questions for Amelia   Updated November 8, 2022 at 3:04pm   2 Most recent comment from Uroš Jovanović:Hello Anthony,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Florian Discount recurring eventClosed   Amelia   Updated November 8, 2022 at 2:14pm   2 Most recent comment from Marko Davidović:Hello Florian, Thank you for reaching out to us.Amelia still doesn't have a package option for Events. Hopefully, this will be available in the future. But you can maybe try to achieve this with ... Kim Danter amelia events - not showing in backendClosed   Amelia   Updated November 8, 2022 at 1:59pm   2 Most recent comment from Marko Davidović:Hello Kim,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3161745/ For future reference, please don't open m ... Mark Stubbins Stripe - Receipts????Closed   Amelia   Updated November 8, 2022 at 1:41pm   4 Most recent comment from Uroš Jovanović:Hello Mark,My apologies, I accidentally wrote an invoice instead of a receipt.Glad to be able to assist you.Please let us know if you have any other questions. Marie Gress Won't Finalize the BookingClosed   Amelia   Updated November 8, 2022 at 1:04pm   6 Most recent comment from Uroš Jovanović:Hello Marie,There was one database column missing after the update, I just added and it started working.Glad to hear that the issue has been resolved.My apologies if I already asked this before, but ... gemma blocking time out in the booking calendarClosed   Amelia   Updated November 8, 2022 at 12:09pm   7 Most recent comment from Aleksandar Vuković:Hello Gemma.We will be looking into making this integration configuration simpler in the future, but I can't say when that will be.If I recall correctly, the last time this was brought up, we we ... anani Lawson mobile phone issueClosed   Amelia   Updated November 8, 2022 at 11:59am   4 Most recent comment from Marko Davidović:Hello Lawson, You are most welcome, and we thank you for the compliments. Please try it from several devices and if you are admin make sure to try form incognito mode. But as far as we can everything ... Tanguy FAVRE CUSTOMER PANELClosed   Amelia   Updated November 8, 2022 at 11:39am   2 Most recent comment from Marko Davidović:Hello Tanguy FAVRE, I'm afraid that we didn't quite get what you want to achieve and what is the issue exactly? Can you explain to us in a little more detail, and send us a couple of screens ... Kaushik Queries related to transferring Amelia to another domain & customisationClosed   Amelia   Updated November 8, 2022 at 11:04am   4 Most recent comment from Aleksandar Vuković:Hi again Patrick.While Amelia doesn't have an Export/Import option at the moment (we'll work on that in the future), you would be able to move the employees, customers, services, working hou ... graham white WaiverClosed Pre-purchase questions for Amelia   Updated November 8, 2022 at 10:23am   3 Most recent comment from Uroš Jovanović:Hello Graham and Stephanie,Thank you for reaching out to us and thank you for your suggestion.At the moment, this is not possible with Amelia's built-in features, but I have passed this suggestio ... Srinath Maximum Number of columns allowed in a tableClosed   wpDataTables   Updated November 8, 2022 at 9:51am   5 Most recent comment from Alexandru:@Srinath: Thank you for posting this. I had the same issue and this ticket saved me a lot of debugging time! Sandip Chaudhuri Tying services to a postal codeClosed Pre-purchase questions for Amelia   Updated November 8, 2022 at 8:50am   2 Most recent comment from Marko Davidović:Hello Sandip Chaudhuri, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this l ... Mark Stubbins Stripe - ZipcodeClosed   Amelia   Updated November 8, 2022 at 8:46am   2 Most recent comment from Marko Davidović:Hi Mark, Thank you for your purchase This input is in Stripe.js library and that library handles all related to this input. I think when you enter the card number from UK for example, it will reco ... Adrian couponClosed   Amelia   Updated November 8, 2022 at 8:39am   2 Most recent comment from Marko Davidović:Hello Adrian, Thank you for reaching out to us.Our coupons can be set and sent automatically in our notifications after the customer schedules X number of appointments or you can give on some other wa ... Elisabeth Which are the conflicting Amelia user roles?Closed   Amelia   Updated November 8, 2022 at 8:14am   2 Most recent comment from Marko Davidović:Hello Elisabeth, Thank you for reaching out to us.All roles are conflicting because every role has different permission and they should not be mixed. Also if you do the test booking please do it from ...