We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Emily McMichael refund requestClosed   Amelia   Updated November 15, 2022 at 8:36am   2 Most recent comment from Marko Davidović:Hello Emily, Thank you for reaching out to us.We are sorry to hear that you are leaving us. Unfortunately, we can not grant you a refund, we have 15 days money-back guarantee with no questions asked ... Aurimas Amalia not working in elementor popupClosed   Amelia   Updated November 15, 2022 at 7:31am   4 Most recent comment from Marko Davidović:Hello Aurimas,Since it is working on several other devices on your end and on several devices on our end we can only say that everything in regard Amelia works. This is the issue due to your device a ... Kelly Fidei events capacityClosed   Amelia   Updated November 14, 2022 at 8:58pm   8 Most recent comment from Uroš Jovanović:Hello Kelly,Glad to be able to assist you.Please let us know if you have any other questions. Enrico problem of amelia displayClosed   Amelia   Updated November 14, 2022 at 7:54pm   2 Most recent comment from Stanislav Snagovskiy:Hello Enrico, Thank you for reaching out to us.First of all please check if you are using the latest version of Amelia (see attachment). If you activated the purchase code in Amelia Settings/Activatio ... Alex Warren Preselecting booking parametersClosed   Amelia   Updated November 14, 2022 at 7:52pm   2 Most recent comment from Stanislav Snagovskiy:Hello Alex, Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features, you can select only one ca ... Henriette %recurring_appointments_details% customer notificationClosed   Amelia   Updated November 14, 2022 at 7:37pm   5 Most recent comment from Jason:I'm posting a reply to this thread in hopes the feature request page will get more votes. If you want the recurring appointments place holder to look professional, instead of it's current sm ... Eric Ma How to display multiple URL'sClosed   wpDataTables   Updated November 14, 2022 at 6:44pm   3 Most recent comment from Miloš Jovanović:Hi, EricSorry for the late replyI am delighted to hear that this has been resolved. Thank you for sharing the workaround with us. Anything else that we could assist with, please don't hesitate ... koala Offre Amelia qui n'apparait pas sur ma page wordpressClosed Pre-purchase questions for Amelia   Updated November 14, 2022 at 4:13pm   2 Most recent comment from Uroš Jovanović:Hello Koala,Thank you for reaching out to us.Can you please provide me with a screenshot of the issue that you are dealing with?Looking forward to your reply. Muhammad Hassan Moeen WhatsApp integrationClosed   Amelia   Updated November 14, 2022 at 1:38pm   4 Most recent comment from Uroš Jovanović:Hello Muhammad,Thank you for reaching back out to us.Unfortunately, we do not offer that type of support, could you please let us know which step of WhatsApp integration you need help with?Looking fo ... Lisa Hildebrand ReinstallationClosed   Amelia   Updated November 14, 2022 at 1:12pm   2 Most recent comment from Uroš Jovanović:Hello Lisa,Thank you for reaching out to us.Feel free to reinstall the plugin, just make sure that you do not have the option "Delete Amelia content" option disabled on the Amelia/Settings/Activation ... אוריה קוריש API connection to the tableClosed   wpDataTables   Updated November 14, 2022 at 12:40pm   7 Most recent comment from Miloš Jovanović:Hello again,i got advised by our senior 2nd level Team about this, they helped me take a closer look.- Something like this is not possible in the way you are configuring it at the moment.1. If you li ... Kelly Fidei Event notification confirmation to adminClosed   Amelia   Updated November 14, 2022 at 12:23pm   6 Most recent comment from Marko Davidović:Hello Kelly, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Kelly Fidei Hide Events fields: first name, last, phoneClosed   Amelia   Updated November 14, 2022 at 12:17pm   4 Most recent comment from Marko Davidović:Hello Kelly,If your are using events in that case you need to change that in 1.0 events booking form in customize section like thisIf you have any more questions please open another ticket and we wil ... Gerald Jimenez Inline Editing with ForminatorClosed Pre-purchase questions for wpDataTables   Updated November 14, 2022 at 12:10pm   2 Most recent comment from Miloš Jovanović:Hi, Gerald Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Konstantinos Stravogiannis PENDING TO APPROVEDClosed   Amelia   Updated November 14, 2022 at 11:25am   6 Most recent comment from Marko Davidović:Hello Konstantinos,That is because you have set that the minimum people who must attend this appointment for it to bi approved is 2Until you have 2 bookings they will be pending.We have now changed i ...