We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Promsy Célia Notification emailClosed   Amelia   Updated November 16, 2022 at 7:50pm   4 Most recent comment from Miloš Jovanović:Hi, Promsy  You're welcome, i am happy to help. - In regards to having customers able to reschedule their appointments, 1.   If you want them to have access to WP back-end ( optional),  you ... Outpeak SL Delete “1 person” in booking summaryClosed   Amelia   Updated November 16, 2022 at 6:46pm   20 Most recent comment from Miloš Jovanović:Hi, Sandra  I am delighted to hear that this has been resolved.  Thank you for letting us know.  Anything else that we could assist with, please don't hesitate to create new tickets. -  Sorr ... Kelly Fidei Event fieldsClosed   Amelia   Updated November 16, 2022 at 6:10pm   4 Most recent comment from Miloš Jovanović:Hi, KellySorry for the delay1. Regarding removing phone and last name fields,from the Event forms,we can see that someone has already disabled it in the Amelia Customize settings,  for Events List.Wh ... Sabi Tool tip in table headersClosed   wpDataTables   Updated November 21, 2022 at 11:02am   7 Most recent comment from Miloš Jovanović:Hi SabiSorry for the delay, i am just following up on this,  our 2nd level Team has confirmed it.Unfortunately, at this time, we don't have any working solutions for any tooltips,other than my ... Ron Ptaszek Return total Number of records in the listClosed   wpDataTables   Updated November 16, 2022 at 2:13pm   2 Most recent comment from Aleksandar Vuković:Hello Ron. There aren't built-in features that would allow you to do this, but you can count the number of rows with some custom MySQL Queries.Our logic is based on a PHP SQL parser which has ful ... Muhammad Hassan Moeen Notification Emails ErrorClosed   Amelia   Updated November 16, 2022 at 2:06pm   2 Most recent comment from Uroš Jovanović:Hello Muhammad,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Bobby Fong Apple PayClosed   Amelia   Updated November 16, 2022 at 2:02pm   2 Most recent comment from Uroš Jovanović:Hello Bobby,Thank you for reaching out to us.I have passed your suggestion to our management and hope that it will be implemented in one of the future updates.In regards to the redirect page after Wo ... Andreea creating an account to start using purchased AmeliaClosed   Amelia   Updated November 16, 2022 at 1:49pm   3 Most recent comment from Uroš Jovanović:Hello Andrea, Thank you for reaching out to us. Can you please provide us with screenshots of the issues that you are dealing with? Looking forward to your reply. BFM How to delete a customer on mobile?Closed   Amelia   Updated November 16, 2022 at 1:31pm   4 Most recent comment from Uroš Jovanović:Hello BFM,Thank you for reaching back out to us.Yes, that is right, the Amelia manager users do not have the ability to delete anything from Amelia, as that option is exclusive to admin users.Hope th ... Patrick McCaffrey Setting Predefined value(s) in filteringClosed   wpDataTables   Updated November 16, 2022 at 11:35am   4 Most recent comment from Aleksandar Vuković:Hey PatrickUnfortunately, you can't set predefined values for filtering, and prevent users from seeing other values when they clear the predefined values.If I'm not mistaken, this is what yo ... oscar salcedo whatsapp configClosed   Amelia   Updated November 16, 2022 at 11:34am   2 Most recent comment from Uroš Jovanović:Hello Oscar,Thank you for reaching out to us.Our developers are working on resolving this issue for the next few updates.Thank you for pointing this out, please let us know if you have any questions a ... Jason Mailo purchased and not clear how to set up and use for my websiteClosed   Amelia   Updated November 15, 2022 at 9:50pm   2 Most recent comment from Stanislav Snagovskiy:Hello Jason, Thank you for reaching out to us.Could you provide me with more information and screenshots regarding this issue, please?So I will be able to reproduce it and help you.Look forward to you ... MARCELINO Time frame afterClosed   Amelia   Updated November 15, 2022 at 9:42pm   2 Most recent comment from Stanislav Snagovskiy:Hello MARCELINO, Thank you for reaching out to us.Could you provide me with more information and screenshots regarding this issue, please?The best thing would be to shoot a short video of your screen ... Sam Treacy WPBakery and WPDataCharts customizationClosed   wpDataTables   Updated November 21, 2022 at 11:43am   5 Most recent comment from Miloš Jovanović:Hi, Sam  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Naomi Martin Can the software reconsige if the user has booked two or three times to use appropriate coupon codesClosed   Amelia   Updated November 15, 2022 at 8:12pm   2 Most recent comment from Stanislav Snagovskiy:Hello Naomi, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ...