As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

dean burt Timeslots does not change on the front end of the booking system. It stays from 7am to 4pm. No matter what time I setup in general settings or for each employee. The break times doesnt work either. Im trying to setup the timeslots from 5am-9pmClosed   Amelia   Updated May 9, 2023 at 9:19am   2 Most recent comment from Marko Davidović:Hello Dean,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Kianna Paul SettingsClosed   Amelia   Updated May 9, 2023 at 9:14am   2 Most recent comment from Marko Davidović:Hello Kianna,Requirement #1: They need to be able to add a custom field into the booking system asking a customer their weight. If they are over 250 lbs they will NOT be able to continue booking for s ... Maverick Martin "Number of People" label on Event Registration FormClosed   Amelia   Updated May 9, 2023 at 8:25am   4 Most recent comment from Marko Davidović:Hello Maverick,You are most welcome, we are glad that we were able to help you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few ... Kevin Need diff approved email notification for onsite and online zoom services.Closed   Amelia   Updated May 9, 2023 at 8:05am   2 Most recent comment from Marko Davidović:Hello Kevin,Unfortunately this is not possible if this is the same service. You can create two separate services and then you can create new custom notification for zoom service that will contain zoom ... Yohann NEZRI Restrict Booking for a specific customerClosed   Amelia   Updated May 9, 2023 at 6:51am   2 Most recent comment from Marko Davidović:Hello Yohann,Unfortunately this feature is not built in in Amelia. There is no option that can prevent specific customer from booking. If you have any more questions please open another ticket and we ... Brenda add class designation to the page linkClosed   Master-Detail Tables for wpDataTables   Updated May 8, 2023 at 7:47pm   8 Most recent comment from Miloš Jovanović:Hi, Brenda.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... P Multi select field and question about urlClosed   wpDataTables   Updated May 8, 2023 at 6:58pm   2 Most recent comment from Miloš Jovanović:Hi, P.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Vladimir tootips for highcharts.jsClosed   wpDataTables   Updated May 8, 2023 at 6:44pm   3 Most recent comment from Miloš Jovanović:Hi, Vladimir.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Kessy Juma Mrisho Report builder (no datasource) variables field typesClosed   Report Builder for wpDataTables   Updated May 8, 2023 at 5:57pm   5 Most recent comment from Miloš Jovanović:Hi, Kessy.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Kerryleegh Client email addressesClosed   Amelia   Updated May 8, 2023 at 5:25pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.For that purpose, you can disable the "Check customer's name for existing email when booking" option on the Amelia/Settings/Roles settings/Customers page.Pl ... Marta Orzechowski Pending appointmants are not avalable for othersClosed   Amelia   Updated May 8, 2023 at 5:04pm   6 Most recent comment from Uroš Jovanović:Hello Marta,Thank you for reaching back out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. Erez Hiding trailing zerosClosed   wpDataTables   Updated May 8, 2023 at 2:38pm   2 Most recent comment from Miloš Jovanović:Hi, Erez. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Erez Call to Gutenberg blockClosed   wpDataTables   Updated May 8, 2023 at 2:33pm   2 Most recent comment from Miloš Jovanović:Hi, Erez.Thank you for this suggestion.Please feel free to search on our suggestions page,   to see if someone may be already suggested this feature. If you can't see it, feel free to add you ... Priscillia Umeakuekwe Amelia Booking Basic Plan EnquiryClosed Pre-purchase questions for Amelia   Updated May 8, 2023 at 1:33pm   2 Most recent comment from Uroš Jovanović:Hello Priscilla,Thank you for reaching out to us.As purchasing the pro version is the only option at the moment, we can provide you with the 20% discount coupon for a pro license.Please let me know i ... paolo LabelsClosed   Amelia   Updated May 8, 2023 at 1:17pm   2 Most recent comment from Uroš Jovanović:Hello Paolo, Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If you want to use POEDIT then this ...