We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Cosimo Giglio Problem with PayPal IntegrationClosed   Amelia   Updated April 24, 2023 at 9:40am   14 Most recent comment from Uroš Jovanović:Hello Cosimo,Thank you for the update on this.Is there the same issue with PayPal payments?Looking forward to your reply. Chris Carrel Programmatically Add UsersClosed   Amelia   Updated April 24, 2023 at 8:16am   2 Most recent comment from Marko Davidović:Hello Chris, Thank you for reaching out to us.Amelia work like this. You have option called Automatically create Amelia Customer user  – If this option is enabled every time a new customer makes ... Lionel Customization customer panelClosed   Amelia   Updated April 24, 2023 at 6:23am   3 Most recent comment from Marko Davidović:Hello Lionel, Thank you for reaching out to us.We are delighted to hear that you have managed to find a solution. We are developing new customer and employee forms and they should have more option. Un ... Jurgen Does the plugin have a "service break"Closed Pre-purchase questions for Amelia   Updated April 24, 2023 at 6:18am   8 Most recent comment from Marko Davidović:Hello Jurgen, We do not think that this is possible to achieve since this is how Amelia is designed and this will require changing the Amelia's logic. At this time it would be easier just that ... Mona Restrict List of CustomersClosed   Amelia   Updated April 24, 2023 at 5:32am   2 Most recent comment from Marko Davidović:Hello Mona, Unfortunately, this feature is not built in in Amelia at this time. This data can not we restricted and there is no option for in Amelia. I can forward your ticket to be reviewed but I can ... Agustin bustos Purchase package without booking the servieClosed Pre-purchase questions for Amelia   Updated April 24, 2023 at 5:30am   2 Most recent comment from Marko Davidović:Hello Agustin, Thank you for reaching out to us. Yes, of course. When you create a package you can set that minimum required appointments for booking is zero. In this way they can buy a package withou ... Alexandra different employees needs different time slots for each serviceClosed   Amelia   Updated April 24, 2023 at 5:28am   2 Most recent comment from Marko Davidović:Hello Alexandra, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. Each service has one duration it can not be set per employee. Maybe you can create ... Olav httpsClosed   Amelia   Updated April 24, 2023 at 5:26am   2 Most recent comment from Marko Davidović:Hello Olav, Thank you for reaching out to us. You can send us the screenshot but this is not related to Amelia. Amelia does not have any URL, you create the pages and you just place Amelia's shor ... Jerica How to ...questionsClosed   Amelia   Updated April 24, 2023 at 5:23am   2 Most recent comment from Marko Davidović:Hello Jerica, Thank you for reaching out to us. Yes, of course. When you create a service you can set the minimum and maximum capacity. You can set both to one and also in settings/appointment setting ... Laura Can I control the status of the servicesClosed   Amelia   Updated April 24, 2023 at 5:22am   4 Most recent comment from Marko Davidović:Hello Laura, This field is automatically shown once this appointment pases. When you click now on appointments you will see the approved, pending, canceled and reject status. But if you find some appo ... Kamal Kishor Google Ads Conversion Code implementationClosed   Amelia   Updated April 24, 2023 at 5:21am   2 Most recent comment from Marko Davidović:Hello Kamal, I'm afraid that we didn't quite get what you are trying to achieve. Can you please explain it to us in a little more detail and please send a couple of screenshots so that we ca ... Lionel Calendar ergonomicsClosed   Amelia   Updated April 24, 2023 at 5:21am   6 Most recent comment from Marko Davidović:Hello Sara, The coupon section I quite visible. This depends on your color settings and choice in customize section.  If you need any help with that please open your own ticket and we will gladly hel ... Florian notification reminderClosed   Amelia   Updated April 26, 2023 at 6:48am   5 Most recent comment from Marko Davidović:Hello Florian,We just got the feedback from our colleagues and they have told us that, unfortunately, currently, this feature is not built-in in Amelia. But this should be fixed in of the future upda ... Joanna Horanin subscription optionClosed   Amelia   Updated April 24, 2023 at 5:12am   4 Most recent comment from Marko Davidović:Hello Joanna, Thank you for that and If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the best. Have a nice day.� ... Joanna Horanin Payment methodsClosed   Amelia   Updated April 24, 2023 at 5:12am   4 Most recent comment from Marko Davidović:Hello Joanna, We thank you for that, every vote counts. If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the best ...