We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Michael Loading timeClosed   Amelia   Updated April 25, 2023 at 6:05am   4 Most recent comment from Marko Davidović:Hello Michael,That is great, once you do that the speed should increase. As we mentioned this is not related to us since everything is stored on your server.If you have any more questions please open ... Denis StepByStep only availabilityClosed   Amelia   Updated April 25, 2023 at 5:43am   2 Most recent comment from Marko Davidović:Hello Denis, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Amelia is designed in that way and these steps can not be skipped.I'll kindly ask y ... Marco Renew for errorClosed   Amelia   Updated April 24, 2023 at 7:23pm   4 Most recent comment from Uroš Jovanović:Hello Marco,Glad to be able to assist you.Please let me know if you have any other questions. Nicholas Tan Cannot see 'Master-detail Settings' in tables page with WPDT 4.3 and MDT 1.3.5Closed   Master-Detail Tables for wpDataTables   Updated April 28, 2023 at 12:16pm   3 Most recent comment from Miloš Jovanović:Hi, Nicholas. We have checked with our QA Team, and we can confirm, as you pointed out,  the latest Master Details version 1.3.5 is no longer compatible with the older wpDataTables 4.3 version. -Our ... Brian Bell Employee booking a customer service from a packageClosed   Amelia   Updated April 24, 2023 at 6:47pm   9 Most recent comment from Uroš Jovanović:Hello Brian,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins tha ... Kahti Demba REST apiClosed Pre-purchase questions for Amelia   Updated April 24, 2023 at 6:26pm   14 Most recent comment from Miloš Jovanović:Hi, lananas1. We will need help from our 2nd Tier Team to advise you about this, because customizing Amelia in this way with custom API calls does not fall under what our support usually covers, but ... Joaquín Rolando Cabrera Ramírez Formidable Forms integrationClosed   wpDataTables   Updated April 24, 2023 at 5:31pm   2 Most recent comment from Miloš Jovanović:Hi, Joaquín Rolando Cabrera Ramírez. Thanks for reaching out to us. Sorry for the waiting time, we don't work over the weekends. - Please note : Formidable Forms integration for wpDataTables i ... akshay aggarwal multiple issues - tables & chartsClosed   wpDataTables   Updated April 24, 2023 at 4:14pm   4 Most recent comment from Miloš Jovanović:Hi, Akshay.Thank you for separating the subjects - we will go over all the tickets now.Let us know if you have any additional questions about this / 1st query here.Thanks again. bren Connecting to Cloud SqlClosed   wpDataTables   Updated April 24, 2023 at 2:03pm   6 Most recent comment from Miloš Jovanović:Hi, bren. My sincere apology - you already stated that it says "connection refused" when you try to connect. Can you provide a screenshot how that error looks when you go for "Test DB Settings", is th ... Cristiano Multi CurrencyClosed   Amelia   Updated April 24, 2023 at 1:02pm   4 Most recent comment from Marko Davidović:Hello Cristiano,In Amelia, you can only show and use one currency at a time, you can try and see if the WooCommerce Multicurrency add-on can convert this but we can not guarantee this since Amelia se ... Laurent Customer CountryClosed   Amelia   Updated April 24, 2023 at 12:44pm   2 Most recent comment from Uroš Jovanović:Hello Laurent,Thank you for reaching out to us.For that purpose, you can set France as the "Default phone country code" option on the Amelia/Settings/General page. Richard publishing a custom catalog service listClosed   Amelia   Updated April 24, 2023 at 12:32pm   2 Most recent comment from Marko Davidović:Hello Richard, Thank you for reaching out to us.You can use any of our shortcodes that you can find on this link https://tmsplugins.ticksy.com/article/17639/. If you want to use new booking form you ... sebastien Boyer Customer panel not showingClosed   Amelia   Updated April 24, 2023 at 12:28pm   2 Most recent comment from Uroš Jovanović:Hello Sebastien,Thank you for reaching out to us.I tested it out and it works fine from my end, can you please test it out now?Looking forward to your reply. Redouane Option dans les offresClosed   Amelia   Updated April 24, 2023 at 12:17pm   2 Most recent comment from Uroš Jovanović:Hello Redouane,Thank you for reaching out to us.Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Heidrun Reckert additional notes at event bookingClosed   Amelia   Updated April 24, 2023 at 12:13pm   2 Most recent comment from Uroš Jovanović:Hello Heidrun,Thank you for reaching out to us.For that purpose, you can add a custom field on the Amelia/Custom fields page.Please let me know if you have any other questions.