We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Faaiz Farid Payment methods not workingClosed Pre-purchase questions for Amelia   Updated April 25, 2023 at 1:02pm   2 Most recent comment from Uroš Jovanović:Hello Faaiz,Thank you for reaching out to us.That is right, online payment methods are available only in the premium version of the plugin.Please let me know if you have any other questions. Alex Warren Automatically adding user rolesClosed   Amelia   Updated April 25, 2023 at 12:16pm   2 Most recent comment from Uroš Jovanović:Hello Alex,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Ignacio User RegistrationClosed   Amelia   Updated April 25, 2023 at 12:02pm   4 Most recent comment from Marko Davidović:Hello Ignacio,this was just a suggestion, since we do not have this option in AMelia and as we mentioned we're not sure about that, since we don't work with Membership plugins.No, the first ... Duncan Harding Getting Amelia booking form onto my websiteClosed   Amelia   Updated April 25, 2023 at 11:46am   2 Most recent comment from Marko Davidović:Hello Duncan, Thank you for reaching out to us.We went on your site and we can see the booking form on the pageAs far as wee can see the issue is resolved now.Looking forward to your reply.  Royal Media Number Range filter IssueClosed   wpDataTables   Updated April 28, 2023 at 12:01pm   8 Most recent comment from Miloš Jovanović:Hi, marchuleta.We can confirm that the first point is a bug, our QA Testing Team has reported back after detailed testing.Our developers isolated the bug, and they'll add it to their queue for f ... Giam Double Booking Issue Is Back AgainClosed   Amelia   Updated April 25, 2023 at 11:16am   20 Most recent comment from Uroš Jovanović:Hello Giam,We do not have a plan to implement it as it would mess up the experience for many users as they would have to delete extra appointments from Amelia.Please let me know if you have any other ... Michael Calendar colorsClosed   Amelia   Updated April 25, 2023 at 11:12am   7 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for that.At the moment, our developers are working on redesigning the calendar page and it will be implemented in the near future.Thank you for your patience. nicola ResourcesClosed   Amelia   Updated April 25, 2023 at 10:48am   2 Most recent comment from Marko Davidović:Hello nicola, Thank you for reaching out to us.Our resource works in the opposite way than what you want to achieve. You can have one resource and you can share it with 3 employees and as soon as one ... Peter Transerring To New Host / Events MissingClosed   Amelia   Updated April 25, 2023 at 10:46am   5 Most recent comment from Uroš Jovanović:Hello Peter,Thank you for the update on this.Please let me know if you still have any issues with the new website and I will assist you with this.Looking forward to your reply. Stijn Creating single time slots in calendarClosed   Amelia   Updated April 25, 2023 at 10:44am   4 Most recent comment from Aleksandar Vuković:You're welcome, Stijn.I'm glad to hear the issue has been resolved.Please feel free to reach out to us if you have any further questions or concerns! Mohamed Fadi Al Ghrawi Assign multiple services to one employeeClosed   Amelia   Updated April 25, 2023 at 10:06am   2 Most recent comment from Marko Davidović:Hello Mohamed, Thank you for reaching out to us.We do not know what you mean by resources. You have a basic licenses and our resource feature is not available with the basic license.But in Amelia if y ... lananas1 How to create an appointment via APIClosed Pre-purchase questions for Amelia   Updated May 16, 2023 at 12:25pm   3 Most recent comment from Marko Davidović:Hello,We just got the feedback from our colleagues and they have told us that since then we have added the parameter ameliaNonce, required by WordPress for security reasons, for all backend API calls. ... Stijn Showing client names in Google CalendarClosed   Amelia   Updated April 25, 2023 at 7:44am   4 Most recent comment from Marko Davidović:Hello Stijn, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... Alfie Pinnock General SupportClosed   Amelia   Updated April 25, 2023 at 7:26am   2 Most recent comment from Marko Davidović:Hello Alfie, Thank you for reaching out to us.1. My client wants to reduce the price when booking multiple appointments together - Is it possible to set this up through your plugin? - Yes, and no. You ... Jason Parker Amelia/zoomClosed   Amelia   Updated April 25, 2023 at 6:55am   9 Most recent comment from Marko Davidović:Hello Jason,We do apologize for the inconvenience, I will forward this to the appropriate sector and hopefully, we will have new documentation ready soon.