We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Anjo de Bruijckere payment pending statusClosed   Amelia   Updated April 27, 2023 at 7:13am   9 Most recent comment from Marko Davidović:Hello Anjo, We plan to add tax option in Amelia, possibly even this year. By default, all services are connected to one WooCommerce product, but if you create multiple products you will be able to cho ... Sebastian Klein Amelia Step-by-step BookingClosed   Amelia   Updated April 27, 2023 at 6:33am   10 Most recent comment from Marko Davidović:Hello Sebastian,Everything is working fine you just did not set it up properly. We have found what the issue is. In employee modal you have set that the minimum capacity is 4 and that maximum capacity ... Ian Dickinson time slotClosed   Amelia   Updated April 27, 2023 at 6:17am   2 Most recent comment from Marko Davidović:Hello Ian, Thank you for reaching out to us.When you set the buffer time that is added to duration of your appointment and your appointment is no longer 50 it is 60 because of 10 minutes buffer time.� ... Eduardo Client can't change appointment in panel controlClosed   Amelia   Updated April 27, 2023 at 5:09am   4 Most recent comment from Marko Davidović:Hello Eduardo, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the bes ... Ranjit Change Email flowClosed   Amelia   Updated April 26, 2023 at 3:17pm   2 Most recent comment from Uroš Jovanović:Hello Ranjit,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Jiayin Finance problemClosed   Amelia   Updated April 28, 2023 at 10:33am   10 Most recent comment from Marko Davidović:Hello Jiayin,We just got the feedback from our colleagues and they have told us that the refund has been issued to you.We wish you all the best. Have a nice day.  Mike and Stephie Need advice on particular applicationClosed   wpDataTables   Updated April 26, 2023 at 12:28pm   2 Most recent comment from Miloš Jovanović:Hi, Mike and Stephie.1. First we will comment about pulling data from Custom Fields/posts in our dataTables.As the custom posts/fields, are a part of the WordPress database; pulling this data can onl ... Silvia Nikolova Custom durationClosed   Amelia   Updated April 26, 2023 at 12:25pm   5 Most recent comment from Uroš Jovanović:Hello Silvia,How does it work at the moment from your side, is the customer able to book 5 appointments from that package?Looking forward to your reply. Tayna I need help configuring order status, with notifications and payment method.Closed   Amelia   Updated April 26, 2023 at 12:01pm   3 Most recent comment from Marko Davidović:Hello Tayna, Thank you for reaching out to us.You can choose which appointment, event, and package status in Amelia will match which order status in WooCommerce. When you change the order status in Wo ... Emma Pier Notification when package is acquiredClosed   Amelia   Updated April 26, 2023 at 11:42am   6 Most recent comment from Uroš Jovanović:Hello Emma,Thank you for providing me with the URL.Please note: We strongly recommend changing mail service setting to SMTP because email that is sent with PHP Mail generally gets flagged as spam by ... charly Regroup different services according to time and locationClosed   Amelia   Updated April 26, 2023 at 10:43am   9 Most recent comment from Marko Davidović:Hello Charly,Most likely this was just a caching issue and we are glad to hear that everything is fine now.If you have any more questions please open a new separate ticket for each question and we wi ... Joas Schurer Zoom Connection - Server-to-Server OAuth appClosed   Amelia   Updated April 26, 2023 at 10:29am   6 Most recent comment from Uroš Jovanović:Hello Joas,Thank you for clearing that up.Yes, they need to set up a new  Server-to-Server OAuth app to continue using it. The JWT app will be deprecated as of the 1st of June.Please let me know if ... Lee\'or Kriger Event Hours presentationClosed   Amelia   Updated April 26, 2023 at 10:17am   3 Most recent comment from Marko Davidović:Hello Kriger, Thank you for reaching out to us.We hope so to, the more votes feature has the greater is the possibility that it will be implemented. Every vote counts. And If you have any more questi ... Norbert Balán approved email confimationClosed   Amelia   Updated April 26, 2023 at 10:11am   4 Most recent comment from Marko Davidović:Hello Norbert,Yes, thank you for that. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or ... Derik Coupon CodeClosed   Amelia   Updated April 26, 2023 at 9:59am   2 Most recent comment from Marko Davidović:Hello Derik, Thank you for reaching out to us.We have an option for creating discount codes. These codes can be set and sent automatically in our notifications after the customer schedules X number of ...