As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Philipp Apply coupon in manually created appointments (back-end)Closed   Amelia   Updated May 15, 2023 at 7:59pm   6 Most recent comment from Aleksandar Vuković:You're welcome, Philipp.Please feel free to reach out to us if you have any further questions or concerns! Thomas Aichinger Gliederung mit Unterpunkten abbildenClosed   Amelia   Updated May 15, 2023 at 2:23pm   4 Most recent comment from Uroš Jovanović:Hello Thomas,I will have this ticket closed.Please let me know if you have any other questions. Thomas Aichinger T31 - apple calendar - how to use it with AmeliaClosed   Amelia   Updated May 15, 2023 at 1:58pm   4 Most recent comment from Uroš Jovanović:Hello Thomas,Glad to be able to assist you.Please let me know if you have any other questions. Polaris Media GmbH Question about booking different customers on same timeslotClosed   Amelia   Updated May 15, 2023 at 1:36pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’ ... Meda Haruka There is a problem with the calendar on the dashboard.Closed   Amelia   Updated May 15, 2023 at 1:22pm   5 Most recent comment from Uroš Jovanović:hello Meda,Thank you for the credentials.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you p ... Peter Vox Changing weekly view calendar timesClosed   Amelia   Updated May 15, 2023 at 1:06pm   2 Most recent comment from Uroš Jovanović:Hello Peter,Thank you for reaching out to us.For that purpose, you will have to disable the "Allow admin to book appointment at any time" option on the Amelia/Settings/Roles settings/Admin page.Hope ... Monika upgradeClosed   Amelia   Updated May 15, 2023 at 12:03pm   2 Most recent comment from Uroš Jovanović:Hello Monika,Thank you for reaching out to us.Can you please try it out now and let me know if it works or not?Looking forward to your reply. Jason performanceClosed Pre-purchase questions for Amelia   Updated May 15, 2023 at 11:55am   11 Most recent comment from Marko Davidović:Hello Jason,This is the Lite version that has limited option. The 6.2.3 version and that is a full paid license. And you can not download for free and test it out. We do not offer a free trial for a f ... Christian Google Calendar integration broken - fix ASAP!!Closed   Amelia   Updated May 15, 2023 at 11:50am   2 Most recent comment from Uroš Jovanović:Hello Christian,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Snezhana Batova Coupons not workingClosed   Amelia   Updated May 15, 2023 at 11:45am   2 Most recent comment from Uroš Jovanović:Hello Snezhana,Thank you for reaching out to us.Can you please provide me with the screen recording of the issue that you are dealing with?Looking forward to your reply. Robin Can't create custom fieldsClosed   Amelia   Updated May 15, 2023 at 11:45am   2 Most recent comment from Uroš Jovanović:Hello Robin,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can y ... Joas Schurer Payment link via WooCommerce (with Mollie)?Closed   Amelia   Updated May 15, 2023 at 10:50am   4 Most recent comment from Marko Davidović:Hello Joas, Thank you for reaching out to us.You should be able to set this up up with metadata. In Amelia/setting/payments you have the option to Set MetaData and Description Just enter the placeho ... Dane Kreisman Issue with WordpressClosed   Amelia   Updated May 15, 2023 at 9:25am   4 Most recent comment from Uroš Jovanović:Hello Dane,Thank you for the credentials.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you ... Christian Remove mention of "Employee" in Catalog Booking Form 2.0Closed   Amelia   Updated May 15, 2023 at 9:11am   6 Most recent comment from Marko Davidović:Hello Christian,Unfortunately, currently, this feature is not built-in in Amelia. We can try and hide this with some custom CSS since this option is not built in Amelia. Please send us the URL of that ... Peter Vox 3 weeks waiting with almost no helpClosed   Amelia   Updated May 15, 2023 at 8:25am   2 Most recent comment from Uroš Jovanović:Hello Peter,Thank you very much for your patience and I am really sorry for the inconvenience. We are currently working on your ticket and will respond to your ticket as soon as possible.