We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Richard publishing a custom catalog service listClosed   Amelia   Updated April 24, 2023 at 12:32pm   2 Most recent comment from Marko Davidović:Hello Richard, Thank you for reaching out to us.You can use any of our shortcodes that you can find on this link https://tmsplugins.ticksy.com/article/17639/. If you want to use new booking form you ... sebastien Boyer Customer panel not showingClosed   Amelia   Updated April 24, 2023 at 12:28pm   2 Most recent comment from Uroš Jovanović:Hello Sebastien,Thank you for reaching out to us.I tested it out and it works fine from my end, can you please test it out now?Looking forward to your reply. Redouane Option dans les offresClosed   Amelia   Updated April 24, 2023 at 12:17pm   2 Most recent comment from Uroš Jovanović:Hello Redouane,Thank you for reaching out to us.Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Heidrun Reckert additional notes at event bookingClosed   Amelia   Updated April 24, 2023 at 12:13pm   2 Most recent comment from Uroš Jovanović:Hello Heidrun,Thank you for reaching out to us.For that purpose, you can add a custom field on the Amelia/Custom fields page.Please let me know if you have any other questions. Paul Aage Aasheim Sharing resources between appointments and eventsClosed   Amelia   Updated April 24, 2023 at 12:05pm   2 Most recent comment from Uroš Jovanović:Hello Paul,Thank you for reaching out to us and for your suggestion.I will have this suggestion passed on to our management and I hope that it will be implemented at some point in the future.Please l ... Javier Reservation as a giftClosed   Amelia   Updated April 24, 2023 at 12:02pm   2 Most recent comment from Marko Davidović:Hello Javier, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.We don't have gift vouchers but we have an option for creating discount codes. Thes ... Nico Nicolaisen Booking User Registration(Password and email)Closed   Amelia   Updated April 24, 2023 at 11:42am   2 Most recent comment from Uroš Jovanović:Hello Nico,Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3352822/ For future r ... Manta feature checkClosed Pre-purchase questions for Amelia   Updated April 24, 2023 at 11:37am   2 Most recent comment from Marko Davidović:Hello Manta, Thank you for your interest in our product.1.  Service workers Must have - Each service can have different operators, service availability shall include the availability of the worke ... Andreas Jantke Amelia sends old customer notificationClosed   Amelia   Updated April 24, 2023 at 11:32am   10 Most recent comment from Uroš Jovanović:Hello Andreas,Thank you for that.I have added the "German" language as an additional language and you can go through the notification templates and make sure that both templates (in both "languages") ... Jon Newlyn I need less!Closed   Amelia   Updated April 24, 2023 at 11:03am   4 Most recent comment from Uroš Jovanović:Hello Jon,Thank you for clearing that up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.w ... Jérémy StripeClosed   Amelia   Updated April 24, 2023 at 10:44am   4 Most recent comment from Marko Davidović:Hello Jeremy,Please check if you have enabled payment link in settings/payment and for each individual service in service/edit service/settings/payments?Looking forward to your reply.  Hayden Hoke Amelia Label settings not workingClosed   Amelia   Updated April 24, 2023 at 10:44am   8 Most recent comment from Uroš Jovanović:Hello Hayden,We are currently working on labels functionality as it is not working properly. You can create a back-up of the translation files and then edit it when there is a new Amelia update.Pleas ... Rebecca Mathiesen Class bookingsClosed   Amelia   Updated April 24, 2023 at 10:41am   4 Most recent comment from Uroš Jovanović:Hello Rebecca,Thank you for clearing this up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Paulius Show how many places left in hourClosed   Amelia   Updated April 24, 2023 at 10:17am   2 Most recent comment from Uroš Jovanović:Hello Paulius,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Mikki Storey Prevent users cancelling events in the customer portalClosed   Amelia   Updated April 24, 2023 at 10:11am   4 Most recent comment from Marko Davidović:Hello Igor,Thank you for providing us with a possible solution for Mikki.Hopefully this will help him and luckily this ticket is public so that other users can find it so that they can try out this so ...