We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Brigitte Schweizer Question about old and new Booking-FORMClosed   Amelia   Updated October 20, 2023 at 2:07pm   3 Most recent comment from Uroš Jovanović:Hello Brigitte,Thank you for reaching out to us and for your patience.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the follo ... Mehmet Soysal Custom service duration per employeeClosed   Amelia   Updated October 20, 2023 at 1:54pm   2 Most recent comment from Uroš Jovanović:Hello Mehmet,Thank you for reaching out to us.There can be a couple of durations added for a service, but there is no option to add this per employee specifically without creating a specific service ... Kate Outlook sync stopped workingClosed   Amelia   Updated October 20, 2023 at 1:35pm   5 Most recent comment from Uroš Jovanović:Hello Kate,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Jan Wellmann Error 403 when adding EVENTSClosed   Amelia   Updated October 20, 2023 at 12:28pm   4 Most recent comment from Uroš Jovanović:Hello Jan,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that� ... Daniel Badanjak Can we chose specific services or a certain category in [ameliasearch]Closed   Amelia   Updated October 20, 2023 at 11:47am   4 Most recent comment from Stefan Petrov:Hello Daniel,Unfortunately, not, these are the all shortcodes that you can use when it comes to search shortcode.Please, let me know if you have any other questions. Paolo BRogelli Non weekly availabilityClosed   Amelia   Updated October 20, 2023 at 11:36am   2 Most recent comment from Marko Davidović:Hello Paolo, Thank you for reaching out to us.Yes, you can try and set this up via special days. You can read more about it on this link https://wpamelia.com/configuring-schedule/We wish you all the ... Aristotelis Floros Issue with appointment on backendClosed   Amelia   Updated October 20, 2023 at 11:31am   4 Most recent comment from Marko Davidović:Hello Aristotelis,You are most welcome, and we are glad that we were able to help you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are ... Jose Nunez active option edit inline and popover in the same timeClosed Pre-purchase questions for wpDataTables   Updated October 20, 2023 at 11:04am   4 Most recent comment from Miloš Jovanović:Hi Jose,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Maik Change the order of bookingstepsClosed   Amelia   Updated October 20, 2023 at 10:11am   2 Most recent comment from Stefan Petrov:Hello Maik,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to ... Muhammad Hassan Moeen Notification Emails ErrorClosed   Amelia   Updated October 20, 2023 at 9:43am   2 Most recent comment from Marko Davidović:Hello Muhammad, Thank you for reaching out to us.You need to add a customer panel placeholder to your appointment-approved notifications like this for example  And when they book for the first time a ... Michael Cheung Passing email placeholder to redirect URL Parameters when booking is madeClosed   Amelia   Updated October 23, 2023 at 5:14am   11 Most recent comment from Marko Davidović:Hello Michael, We just got the feedback from our colleagues and they have told us this To use string interpolation (${expression}) you must embed it in backquotes (`), not double quotes ("). If you u ... vivan ghaniClosed Pre-purchase questions for wpDataTables   Updated October 20, 2023 at 8:28am   1 Most recent comment from vivan:jioh78y7t6rt56r5r76yyh jgbybjnh,oj,oij,hnuhbghnygytgftfrdrdesdcersxewazedn rfuygiuhfdvolfdkgb.lpfknh.pgbhjkodijndiusfhsojfm lvm ckj muchxivhuidsf ghgjhyjyfhgmnkfgjifgdlritougjfbnbv,nbkcuigfubvnkcjhxfy ... karin Issue loading services on iOSClosed   Amelia   Updated October 20, 2023 at 8:19am   6 Most recent comment from Stefan Petrov:Hello karin,Yes, i saw the booking form displayed correctly on the link you've provided.That's great, i guess we can call it solved. Should you require any additional assistance, please feel ... Sergio Plugin load takes too longClosed   Amelia   Updated October 20, 2023 at 8:14am   6 Most recent comment from Uroš Jovanović:Hello Sergio,We are looking forward to your update on this. Patrick Booking Employee OrderClosed   Amelia   Updated October 20, 2023 at 8:07am   5 Most recent comment from Marko Davidović:Hello Patrick,No, unfortunately we can't provide you with the code for that because this requires changing Amelia's logic and the way employees are added and implementing and developing this ...