As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Fuat Cankurt Cancel booking incl. moneybackClosed   Amelia   Updated November 7, 2023 at 11:28am   2 Most recent comment from Marko Davidović:Hello Fuat, Thank you for reaching out to us.You can cancel package from services-packages section like thisAnd you can refund a customer from finance section like thisHope this helps.Should you have ... Andreas question regarding fees and rebatesClosed   Amelia   Updated November 7, 2023 at 11:06am   2 Most recent comment from Uroš Jovanović:Hello Andreas,Glad to hear that you found the solution.Please let me know if you have any other questions. Fernando Paes Booking Calendar no dates AvailableClosed   Amelia   Updated November 7, 2023 at 10:40am   2 Most recent comment from Uroš Jovanović:Hello Fernando,Thank you for reaching out to us.Can you please check if the duration of the service (plus buffer times if you have those) is longer than the working hours of the employee?Looking for ... Prost Ingrid paramétrageClosed   Amelia   Updated November 7, 2023 at 10:21am   2 Most recent comment from Marko Davidović:Hello Prost Ingrid, Thank you for reaching out to us.For cron the best and easiest way to set this up is just to ask your hosting provider to set this, Since cron-reminder notifications are created an ... Fernando Paes Multiple Booking Same SlotClosed   Amelia   Updated November 7, 2023 at 10:04am   2 Most recent comment from Stefan Petrov:Hello Fernando,Thanks for reaching out to us.The timeslot availability depends on the combination of employee work hours and service duration. When creating an employee, you would need to assign him ... Thijs Wieringa Waiting listClosed   Amelia   Updated November 7, 2023 at 8:03am   5 Most recent comment from Marko Davidović:Hello Thijs,The button is there Your theme scrolls it downBut the button is there. This does not happen with my theme for example this is due to your theme not Amelia. You can see that in the video t ... Kiera Shepherd Not receiving notification emailsClosed   Amelia   Updated November 7, 2023 at 6:44am   2 Most recent comment from Marko Davidović:Hello Kiera, Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMT ... Craig Tucker Events and Zoom integrationClosed   Amelia   Updated November 7, 2023 at 6:43am   4 Most recent comment from Marko Davidović:Hello again Craig,Events do not work like services. So in this case the only scenario that comes to mind is that you create separate notifications for those 2 types of events and to set which one will ... peter gariepy using hex colors to color a cellClosed   wpDataTables   Updated November 6, 2023 at 10:21pm   5 Most recent comment from Miloš Jovanović:Hello,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Frank Bell Google Sheets - Data Filter ViewsClosed   wpDataTables   Updated November 6, 2023 at 9:03pm   2 Most recent comment from Miloš Jovanović:Hi Frank,Sorry to disappoint you, but it is not possible to use only a Filtered View from a Google Sheet.I just made a test with this simple Sheet, where i got some dummy 'clients' data, a ... Joe Kent Remote table retrievalClosed   wpDataTables   Updated November 6, 2023 at 4:40pm   2 Most recent comment from Miloš Jovanović:Hi Joe,I believe the issue is because you did not Publish the Sheet yet.1. If you are using our standard Google Sheet connection method, please ensure that the Sheet is Published, and set "Share" to ... Mark Behlen csvClosed Pre-purchase questions for wpDataTables   Updated November 6, 2023 at 4:36pm   4 Most recent comment from Miloš Jovanović:Hi Mark,Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. we appreciate your patience.-1. In regards to a cancelled licence, if you cancelled it throu ... LUIS BRILLAS PEREZ managing backend appointmentsClosed   Amelia   Updated November 6, 2023 at 3:41pm   9 Most recent comment from Uroš Jovanović:Hello Luis,Thank you for reaching back out to us and for your patienceAt the moment, there is no other option to reschedule a customer on the back-end a different way than the one I described.Please ... Michael Rieder Sorting GroupClosed Pre-purchase questions for wpDataTables   Updated November 6, 2023 at 3:18pm   4 Most recent comment from Miloš Jovanović:Hi Michael,Just a small follow up.No problem, i am happy to advise.Those are the current limitations, but i hope the devs will be able to make the improvement soon.Please don't hesitate to open ... mt Datepicker show the sum amount for these selected datesClosed   wpDataTables   Updated November 6, 2023 at 3:15pm   2 Most recent comment from Miloš Jovanović:Hi mt, I am sorry, but i am not understanding exactly what Data structure you will have for this use-case. Can you show us more details where are you going to be pulling the Data from for these Colum ...