We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

varia bonora Google meetClosed   Amelia   Updated October 26, 2023 at 7:35am   2 Most recent comment from Stefan Petrov:Hello Varia,I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to ... Lee Strayer CustomizationClosed   Amelia   Updated October 26, 2023 at 6:28am   5 Most recent comment from Marko Davidović:Hello Lee,You are most welcome, and we are glad that we were able to help you. As for Oxigen most of options implemented in Amelia were due to a high number of votes. So in light of this, we encourage ... Rosenyl AYUDA AMELIAClosed   Amelia   Updated October 26, 2023 at 6:14am   2 Most recent comment from Marko Davidović:Hello again,You can either create special days in employee modal or if you completed the Google or Outlook integration you can create some busy events in your calendar and those time slots will be blo ... William Sanders Server Side Table CachingClosed   wpDataTables   Updated October 25, 2023 at 6:47pm   4 Most recent comment from Miloš Jovanović:Hi William,No problem at all, we are happy to advise.Yes, our management and the developers definitely have an improvement planned on that front, we just can't say exactly what it will be at thi ... Kareem Twyne Filtering my dataClosed   wpDataTables   Updated October 25, 2023 at 4:25pm   2 Most recent comment from Miloš Jovanović:Hi Kareem,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... César Amelia Event description field have a poor presentationClosed   Amelia   Updated October 25, 2023 at 3:29pm   4 Most recent comment from Uroš Jovanović:Hello César,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews ... Engin How Can I Remove the Gap Between the Table and Filters in wpDataTable?Closed   wpDataTables   Updated October 25, 2023 at 3:13pm   5 Most recent comment from Miloš Jovanović:Hi Engin, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Raul Estrela Delete attached filesClosed   Amelia   Updated October 25, 2023 at 1:47pm   6 Most recent comment from Uroš Jovanović:Hello Raul,Glad to be able to assist you.Please let me know if you have any other questions. Fabian Multiple Booking / CapacityClosed   Amelia   Updated October 25, 2023 at 1:32pm   4 Most recent comment from Stefan Petrov:Hello Fabian,No problem, you are welcome.Currently, it's only possible to make integration with Google/Outlook Calendar, but the ICal is also on our planning list. You can upvote this feature on ... Amos calendar optionsClosed   Amelia   Updated October 25, 2023 at 1:17pm   2 Most recent comment from Uroš Jovanović:Hello Amos,Thank you for reaching out to us.1. Can you please elaborate on what you are referring to and I will assist you with this?2. You could do this with the special days in Amelia.Looking forw ... Chanel Updating AmeliaClosed   Amelia   Updated October 25, 2023 at 1:11pm   2 Most recent comment from Stefan Petrov:Hello Chanel,Thanks for reaching out to us. Automatic updates should work when the license is activated in the Activation settings. This also means that you should be able to see the notification in t ... Denis Email SpamClosed   Amelia   Updated October 25, 2023 at 12:41pm   2 Most recent comment from Uroš Jovanović:Hello Denis,Thank you for reaching out to us.Please note: We strongly recommend changing mail service setting to SMTP or Mailgun because email that is sent with PHP Mail generally gets flagged as spam ... Talib New SetupClosed   Amelia   Updated October 25, 2023 at 12:21pm   4 Most recent comment from Uroš Jovanović:Hello Taib,Thank you for reaching out to us and for your patience.You could connect both employees to the Google Calendar and then share both of their Google Calendars to one general calendar where yo ... Frezia Questions that need to be answered before buyClosed Pre-purchase questions for wpDataTables   Updated October 25, 2023 at 12:05pm   2 Most recent comment from Miloš Jovanović:Hello,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3503373/ For future reference, please don't open multip ... Topias Koivuniemi Adding different price for children and adult for the same service.Closed   Amelia   Updated October 25, 2023 at 11:20am   2 Most recent comment from Stefan Petrov:Hello Topias,Thanks for reaching out to us.There are a couple of options regarding the pricing. In services settings, you have the option called "custom pricing and duration". Custom duration and pric ...