We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Pierre Ricci mailClosed   Amelia   Updated October 27, 2023 at 9:36am   8 Most recent comment from Uroš Jovanović:Hello Pierre,Thank you for the update on this.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Gabriele Calendario secondo dipendenteClosed   Amelia   Updated October 27, 2023 at 9:26am   5 Most recent comment from Uroš Jovanović:Hello Gabriele,For that purpose, find another Gmail account and connect it to the other employee.Please let me know if that works for you. Gurpreet Singh unable to edit gravity formsClosed   Gravity Forms integration for wpDataTables   Updated October 26, 2023 at 8:23pm   7 Most recent comment from Miloš Jovanović:Hi Andrew,You are right - We still did not add the Patch Notes about the latest Gravity Add-on integration, and our developers already released it with the fix.We are going to rectify that and going ... Dylan Wagner Chart Values Show as Zero instead of BlankClosed   wpDataTables   Updated October 26, 2023 at 8:20pm   2 Most recent comment from Miloš Jovanović:Hi Dylan,I am not sure if this is what you wish to achieve, but there is a custom workaround you can do if you wish to simply 'skip zero' or skip 'NULL' values so that the Chart d ... Colleen McKenna Combine fields from sql queryClosed   wpDataTables   Updated October 26, 2023 at 3:39pm   2 Most recent comment from Miloš Jovanović:Hi Colleen,In our upcoming Updates, our Developers are almost finished working on a new Feature which can allow you to combine values from multiple fields from a single row and combine them together ... Sarah Paypal PaymentClosed   Amelia   Updated October 26, 2023 at 2:01pm   4 Most recent comment from Uroš Jovanović:Hello Sarah,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the inside’ ... Tara Custom FieldsClosed   Amelia   Updated October 26, 2023 at 1:59pm   7 Most recent comment from Uroš Jovanović:Hello Tara,I can confirm that the procedure that I sent you below still works.Can you please let me know where the script I provided you with was added?Looking forward to your reply. Nikos Giovanis ServicesClosed   Amelia   Updated October 26, 2023 at 1:20pm   2 Most recent comment from Stefan Petrov:Hello Nikos,Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features, but we will add this feature with the next update, Amelia 7.0. It sh ... Chanel How to add a new domainClosed   Amelia   Updated October 26, 2023 at 12:59pm   3 Most recent comment from Marko Davidović:Hello , Thank you for purchasing our product, and for reaching out to us. You need to log in to our store and there you will see the option my licenses and in there you can find manage domains.   M ... Etienn Create client from employee portalClosed   Amelia   Updated October 26, 2023 at 12:57pm   2 Most recent comment from Stefan Petrov:Hello Etienn,Thanks for reaching out to us.Unfortunately, currently, there is no possibility for employees to add a new customer through the customer panel. They can only add it by login in to the WP, ... Jonas Höglund Last minute pricesClosed   Amelia   Updated October 26, 2023 at 12:50pm   2 Most recent comment from Marko Davidović:Hello again Jonas,If you are asking about services and appointments then, unfortunately, currently, this feature is not built-in in Amelia and there is no workaround for that. For events we have somet ... Dharit Lathigara Not able to add custom fields, Also have timezone issue for slots.Closed   Amelia   Updated October 26, 2023 at 12:34pm   4 Most recent comment from Stefan Petrov:Hello Dharit,I believe there are two ways of solving this. On the link i can see that this plugin is for Zoom meetings. Is there are particular reason for using this plugin? Amelia itself has integrat ... Franziska Service buffer time in time slotClosed   Amelia   Updated October 26, 2023 at 11:45am   6 Most recent comment from Uroš Jovanović:Helo Franziska,We have noted this issue with that option and passed it to our developers to have this resolved.In the meantime, if you have any other questions, please let me know. Katja Pereira notificationsClosed   Amelia   Updated October 26, 2023 at 9:43am   6 Most recent comment from Uroš Jovanović:Hello Katja,Thank you for the update on this.In regards to your last question, unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on t ... Nikos Giovanis TranslateClosed   Amelia   Updated October 26, 2023 at 8:32am   2 Most recent comment from Marko Davidović:Hi Nikos, Thank you for your purchase. Words can be changed using POEDIT very easily. If you want to use POEDIT then this is an instruction: 1. Download the Amelia plugin from CodeCanyon and sav ...