We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Louis Boß Showing/Hiding already booked places in an eventClosed   Amelia   Updated October 19, 2023 at 11:22am   2 Most recent comment from Uroš Jovanović:Hello Louis,Thank you for reaching out to us.Please try the following CSS and let me know if it works or not: .amelia-app-booking #amelia-booking-wrap #am-events-booking .am-event-list .am-form-eventL ... ash sdsv ghbtfg gClosed Pre-purchase questions for wpDataTables   Updated October 19, 2023 at 11:15am   1 Most recent comment from ash:udfy bvhg vmnbhfg cvnbhfg fgncvnh Eduardo Fonseca SMS segmentsClosed   Amelia   Updated October 19, 2023 at 10:59am   2 Most recent comment from Uroš Jovanović:Hello Eduardo,Thank you for reaching out to us.We strongly do not recommend that the links are sent via SMS as it greatly increases the size of the SMS message.Please let me know if you have any othe ... Roberto credit countClosed   Amelia   Updated October 19, 2023 at 10:54am   2 Most recent comment from Uroš Jovanović:Hello Roberto,Thank you for reaching out to us.Something similar can be set up with the packages in Amelia.Please let me know if this works for you.Looking forward to your reply. Ann-Sophie Degroote Limit appointments by day or by weekClosed   Amelia   Updated October 19, 2023 at 10:34am   4 Most recent comment from Stefan Petrov:Hello Ann-Sophie,Thanks for the feedback. Then i misunderstood the question, sorry about that. Yes, this option is for the customers, but, currently, there is no option for employees. Please feel f ... Farouk Add selective services to certain locationsClosed   Amelia   Updated October 19, 2023 at 10:19am   2 Most recent comment from Uroš Jovanović:Hello Farouk,Thank you for reaching out to us.Each employee needs to be assigned to a default location: However, when you access the Work Hours tab of the employee, you can assign all your locations ... Miroslav Cihlo Issue with connection between Amelia and WoocommerceClosed   Amelia   Updated October 20, 2023 at 1:58pm   31 Most recent comment from Uroš Jovanović:Hello Miroslav,We have noted this issue and passed it to our developer to have this resolved for one of the updates in the near future.In the meantime, please let me know if you have any other questio ... Audrey Evelyne Favard Labas Description formatClosed   Amelia   Updated October 19, 2023 at 9:48am   6 Most recent comment from Marko Davidović:Hello Audrey,You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... Andreas english text in events listClosed   Amelia   Updated October 19, 2023 at 9:44am   7 Most recent comment from Marko Davidović:Hello Andreas,Some strings are translated and some are not since they are both English strings. You have set US on your pages you just set it as US in Amelia also and purge the cache and everything sh ... Egor Amelia AppointmentsClosed   Amelia   Updated October 19, 2023 at 9:16am   3 Most recent comment from Marko Davidović:Hello Egor, Thank you for reaching out to us.Please make sure that you purge the cache. We have tested this and we can not replicate the issue. Please try this first and if you still have the issue we ... Elodie Carceller Send reminder two or three days before an appointmentClosed   Amelia   Updated October 19, 2023 at 9:07am   4 Most recent comment from Stefan Petrov:You are welcome, Elodie.Please, let us know if you have any other questions.Have a nice day! Zengfu Xu Amelia plug-in Auto UpdateClosed   Amelia   Updated October 19, 2023 at 7:09am   24 Most recent comment from Marko Davidović:Hello Zengfu Xu, Thank you for that. We will forward this ticket again and we will contact you as soon as we have more information.  Alex How to apply a coupon code or reduce the price at backend?Closed   Amelia   Updated October 19, 2023 at 6:44am   4 Most recent comment from Stefan Petrov:Hello Alex,You are welcome.Please, feel free to open a new ticket if you have any other questions and we will help you there.Have a nice day! kokornika Can users cancel a booking?Closed Pre-purchase questions for Amelia   Updated October 19, 2023 at 6:12am   4 Most recent comment from Marko Davidović:Hello manugus,Please, when you have your own questions, open a separate ticket for that question so that we don't disturb other users because they will get each reply from you and from us.Yes, y ... Jivaraga Show Amelia booking on author profile based on author IDClosed   Amelia   Updated October 19, 2023 at 6:09am   4 Most recent comment from Marko Davidović:Hello Jivaraga,You can not link them to id from WordPress but with the id in Amelia. THis is how Amelia is designed and this is how it work and this can not ba latered. We mentioned that you can use ...