We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andrei Code to prefill booking fields via url parametersClosed   Amelia   Updated October 23, 2023 at 7:35am   2 Most recent comment from Marko Davidović:Hello Andrei, Thank you for reaching out to us.This is possible already when customer is connected to Wp user the data field will be populated automatically. We have option called Automatically crea ... Sofie Amelia is not adding a new WordPress user when a customer set an appointmentClosed   Amelia   Updated October 23, 2023 at 7:23am   10 Most recent comment from Stefan Petrov:Hello Sofie,I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to ... Muhammad Khan Image SizesClosed   Amelia   Updated October 23, 2023 at 6:52am   9 Most recent comment from Stefan Petrov:Hello Muhammad,You are welcome, i'm glad that i could help.If you have any other questions, please feel free to open a new ticket and we will gladly help you there.Have a nice day! André No aparecen los Marcadores de nombre del cliente en las notificaciones de correoClosed   Amelia   Updated October 23, 2023 at 6:46am   2 Most recent comment from Marko Davidović:Hello André, Thank you for reaching out to us.We are glad to hear that everything is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each ques ... Benjamin Tauscher ReportingClosed   Amelia   Updated October 23, 2023 at 6:22am   6 Most recent comment from Marko Davidović:Hello Benjamin,Thank you for the suggestion, we hope that it will have a lot of votes and that this will be implemented in the future.Should you have any further inquiries, we kindly request that you ... Jereme Downs Cumulative Data on ChartClosed   wpDataTables   Updated October 23, 2023 at 4:20am   4 Most recent comment from Miloš Jovanović:Hello Jereme,Just following up.Thank you very much for sharing the workaround with us. We made a note of it and other users can also find it on this public ticket.Thanks again. vagtarap Backup / ExportClosed   wpDataTables   Updated October 23, 2023 at 4:16am   2 Most recent comment from Miloš Jovanović:Hello,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Kenneth Sim Add-On RequestClosed   wpDataTables   Updated October 23, 2023 at 4:12am   2 Most recent comment from Miloš Jovanović:Hello,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Kevin Weir Filter SupportClosed   wpDataTables   Updated October 23, 2023 at 3:41am   4 Most recent comment from Miloš Jovanović:Hi Kevin,Just following up. I am delighted to hear that this has been resolved. Thank you for letting us know. Apologies for the waiting time on your other remaining ticket, we will get to it as quic ... HARIHAR NAGARAJAN Generate Table not workingClosed   wpDataTables   Updated October 23, 2023 at 3:38am   11 Most recent comment from Miloš Jovanović:Hi Hariar,You're welcome.We will be here if you require any further assistance from our end.Thank you. Stephen Hall Looking for a WP Datatables DeveloperClosed Pre-purchase questions for wpDataTables   Updated October 20, 2023 at 6:15pm   2 Most recent comment from Miloš Jovanović:Hi Stephen,Our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't be having the time for custom work in the near fu ... Marco Pre purchaseClosed Pre-purchase questions for Amelia   Updated October 20, 2023 at 4:13pm   2 Most recent comment from Uroš Jovanović:Hello Marco,Thank you for reaching out to us.Every subscription-based license is set to renew every year, on the date of purchase, unless you unsubscribe through the store.  If you need to cancel the ... DesignBurst Limited Can you make the popup exit easier?Closed   Amelia   Updated October 20, 2023 at 3:06pm   6 Most recent comment from Stefan Petrov:Hello DesignBurst,I'll make sure that i forward this information /request, as well.Looking forward to hearing from you soon.Have a nice day! manugus hide a buttonClosed   Amelia   Updated October 20, 2023 at 2:37pm   5 Most recent comment from Uroš Jovanović:Hello Manugus,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versi ... Shannon Herod membership accessClosed   Amelia   Updated October 20, 2023 at 2:26pm   2 Most recent comment from Stefan Petrov:Hello Herod,Thanks for reaching out to us.Unfortunatelly, there is no option to have one account with multiple members, each account has to have a unique email address. If you are about to make a new ...