We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Patrick Booking Employee OrderClosed   Amelia   Updated October 20, 2023 at 8:07am   5 Most recent comment from Marko Davidović:Hello Patrick,No, unfortunately we can't provide you with the code for that because this requires changing Amelia's logic and the way employees are added and implementing and developing this ... Gauthier Disable employee selection on customer panel for packagesClosed   Amelia   Updated October 20, 2023 at 7:21am   5 Most recent comment from Marko Davidović:Hello again,Yes, that's how it works on the backend and unfortunately, this is not possible right now because there is no such option in Amelia when you book from the backend. The option we sent ... Holger Feature Request: %event_location_address% placeholderClosed   Amelia   Updated October 20, 2023 at 6:57am   4 Most recent comment from Stefan Petrov:Hello Holger,No problem, you are welcome.If you have any other questions, feel free to open a new ticket and we will gladly help you there.Have a nice day! Tamara Fitzner Ameila AdminClosed   Amelia   Updated October 20, 2023 at 6:36am   2 Most recent comment from Marko Davidović:Hello Tamara, Thank you for reaching out to us.This is how this option work we have to show it like that since there a other users who uses those time slots. You do not need to have this option enable ... Cliff Burns Amelia for accommodation bookingClosed Pre-purchase questions for Amelia   Updated October 20, 2023 at 6:34am   2 Most recent comment from Marko Davidović:Hello Cliff, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. The plugin cannot be used for multi-day bookings. It's currently limited to appoint ... Jonathan HTML Notification Mails breakClosed   Amelia   Updated October 20, 2023 at 5:27am   4 Most recent comment from Marko Davidović:Hello Jonathan,Unfortunately, such is the nature of IT, there is no software, plugin, or program in the world that does not have a bug at some point. We try to fix them as much as we can, some are eas ... James Lowell Sambadoo Edit popupClosed Pre-purchase questions for wpDataTables   Updated October 19, 2023 at 8:06pm   2 Most recent comment from Miloš Jovanović:Hi James,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Jaffer Coupon for PackageClosed   Amelia   Updated October 19, 2023 at 4:55pm   3 Most recent comment from Uroš Jovanović:Hello Jaffer,Thank you for reaching out to us.The coupon option for packages is only available for the 2.0 booking forms:[ameliacatalogbooking][ameliastepbooking]Please let me know if this works for y ... Mr Nerijus Bosas Help pleaseClosed   wpDataTables   Updated October 19, 2023 at 3:36pm   2 Most recent comment from Miloš Jovanović:Hi Mr Nerijus Bosas,To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this per ... Nelson Rego Blocking TimeClosed   Amelia   Updated October 19, 2023 at 2:05pm   2 Most recent comment from Uroš Jovanović:Hello Nelson,Thank you for reaching out to us.They can do so with the special days feature where they can modify the working hours for a specific date.Please let me know if this helps you. Arunjit Oberoi Multistep form with specific booking dateClosed Pre-purchase questions for Amelia   Updated October 19, 2023 at 1:39pm   2 Most recent comment from Stefan Petrov:Hello ArunjitmThanks for reaching out to us.The way to make this possible is by using the Special Days option. If you use the work hours schedule for your employee, that schedule is repeated weekly. ... Mónica Doubst with Premier league table configurationClosed   wpDataTables   Updated October 19, 2023 at 1:14pm   4 Most recent comment from Miloš Jovanović:Hi Mónica,To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-1. I ... Snezhana Batova Afterpay setupClosed   Amelia   Updated October 19, 2023 at 1:03pm   2 Most recent comment from Stefan Petrov:Hello Snezhana,Thanks for reaching out to us.While there is an official integration between Amelia and Stripe, the Afterpay (if there is an add on) is only possible to be implemented with WooComerce. ... Jereme Downs Grouping by Row not showing in exportClosed   wpDataTables   Updated October 19, 2023 at 12:27pm   2 Most recent comment from Miloš Jovanović:Hello Jereme , To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.- ... Ada Merisi Data format with OxygenClosed Pre-purchase questions for wpDataTables   Updated October 19, 2023 at 12:17pm   2 Most recent comment from Miloš Jovanović:Hi Ada, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period. - I wi ...