As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Jonas Höglund Quicker sales process for eventsClosed   Amelia   Updated November 1, 2023 at 10:42am   4 Most recent comment from Uroš Jovanović:Hello Jonas,Glad to be able toa assist you.Please let me know if you have any other questions. Jonas Höglund Conflict between W3 Total cache and AmeliaClosed   Amelia   Updated November 1, 2023 at 8:36am   3 Most recent comment from Jonas Höglund:No problem, it was only after posting this ticket that I noticed that they could be related.Have a great day! Jeffrey Amelia manager role cannot modify appointmentsClosed   Amelia   Updated November 1, 2023 at 8:27am   2 Most recent comment from Marko Davidović:Hello Jeffrey, Thank you for reaching out to us.We can not test the old version so please try and see if you can set this on 6.7 version. We do not provide support for outdated version of the plugin. ... maryse Audebert site with broken pagesClosed   Amelia   Updated November 1, 2023 at 7:58am   16 Most recent comment from Marko Davidović:Hello maryse,We are sending you a short instruction on how to update Amelia to the latest version. Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. ... Bo-Lennart Andersson TranslationClosed   Powerful Filters for wpDataTables   Updated November 6, 2023 at 1:13pm   6 Most recent comment from Miloš Jovanović:Hello, I have confirmation how you can translate the "Search" button of the Powerful Filters directly in the Code of the Add-on, but I am still checking if you need a multi-lingual Site, how we migh ... Jesus Leyva FeatureClosed Pre-purchase questions for wpDataTables   Updated October 31, 2023 at 4:02pm   2 Most recent comment from Miloš Jovanović:Hello, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-At this t ... Chris Tables not Editable & first ticket not responded toClosed   wpDataTables   Updated October 31, 2023 at 3:28pm   2 Most recent comment from Miloš Jovanović:Hello, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period. - 1. In r ... Blake Miller Additional User Roles to Edit Tables in AdminsClosed   wpDataTables   Updated October 31, 2023 at 3:05pm   2 Most recent comment from Miloš Jovanović:Hello, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.To allow a ... Craig Simpson Can i create a database of products to add to basketClosed Pre-purchase questions for wpDataTables   Updated October 31, 2023 at 2:31pm   2 Most recent comment from Miloš Jovanović:Hi Craig, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Gea buffer time eventsClosed   Amelia   Updated October 31, 2023 at 2:17pm   2 Most recent comment from Uroš Jovanović:Hello Gea,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Jonas Höglund Pop-up not working on mobileClosed   Amelia   Updated October 31, 2023 at 2:13pm   2 Most recent comment from Stefan Petrov:Hello Jonas,Yes, when there is an issue like this, it's usually related to the caching plugin conflict. What we usually recommend is changing the theme and deactivating all other plugins except ... César Amelia - Metabox - BricksClosed   Amelia   Updated October 31, 2023 at 1:49pm   2 Most recent comment from Uroš Jovanović:Hello César,Thank you for reaching out to us.There is currently no such option. The only option is to configure custom fields in the Amelia plugin.Please let me know if you have any other questions ... Gabrielle T I NEED EVENT LINKSClosed   Amelia   Updated October 31, 2023 at 1:49pm   2 Most recent comment from Stefan Petrov:Hello Gabrielle,Thanks for reaching out to us.Sorry to disappoint you, but there is only a link to a page where the event list is displayed that you can copy/paste/share.Please feel free to search thr ... Franziska custom field in packageClosed   Amelia   Updated October 31, 2023 at 1:33pm   7 Most recent comment from Uroš Jovanović:Hello Jules,Thank you for the suggestion.I will have this passed on to our management to have this added in the future.Please let me know if you have any other questions. mike manually add a package to a clientClosed   Amelia   Updated October 31, 2023 at 1:31pm   2 Most recent comment from Stefan Petrov:Hello Mike,Thanks for reaching out to us.This is also possible. In the Packages tab, in the upper right corner, you will see a button "Add Package". By doing this, you will add a new package, and when ...