As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

flow test Regarding Amelia Events List 2.0Closed   Amelia   Updated November 6, 2023 at 7:18am   2 Most recent comment from Marko Davidović:Hello flow, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. None of this is possible. You can not alter or change our steps in the booking forms sinc ... Oliver Carl Drewo waiting listClosed   Amelia   Updated August 30, 2024 at 3:05am   3 Most recent comment from Kathleen:HiWe've recently purchased the plugin Amelia and we need the Waiting List added to all our services please. Let us know where that can be activated.Thank you, Kathleen Martin Seraphin Import / ExportClosed   Amelia   Updated November 6, 2023 at 6:25am   4 Most recent comment from Marko Davidović:Hello Martin, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Steven Send email to all event attendeesClosed   Amelia   Updated November 6, 2023 at 6:21am   2 Most recent comment from Marko Davidović:Hello Steven, Thank you for reaching out to us. Each customer will get event approved notification notification as soon as they book. But there is no option in Amelia that you can send them an additio ... Titus Fatal Error - 2 Weeks since my first Ticket...Closed   Amelia   Updated November 3, 2023 at 5:25pm   16 Most recent comment from Uroš Jovanović:Hello Titus,I will have this passed to our developers to have this checked and resolved for one of the updates in the future.Please let me know if you have any other questions. ronnie adams Timezone notificationsClosed   Amelia   Updated November 3, 2023 at 4:32pm   7 Most recent comment from Miloš Jovanović:Hi ronnie,Thank you for that suggestion. This is a good idea for a future option.We will perhaps add a Time Zone selection to the Customer Edit Modal itself, or as you have shown, in the "New Appoint ... Daniel Adekunle Report Builder and wpdatatables plugins Not workingClosed   Report Builder for wpDataTables   Updated November 3, 2023 at 4:15pm   2 Most recent comment from Miloš Jovanović:Hello,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3513070/ For future reference, please don't open multip ... Warwick Kay Block book out appointmentsClosed   Amelia   Updated November 3, 2023 at 1:44pm   2 Most recent comment from Stefan Petrov:Hello Warwick,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. Currently, clients can only select one appointment (timeslot) per boo ... David Spitz Spitz Fatal Error Using for Queries using UNION ALLClosed   wpDataTables   Updated November 3, 2023 at 12:10pm   2 Most recent comment from Miloš Jovanović:Hello,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3513148/ For future reference, please don't open multip ... Joakim Lystad Setting up a 'conversion' in Google Analytics 4Closed   Amelia   Updated November 3, 2023 at 10:50am   2 Most recent comment from Stefan Petrov:Hello Joakim,Thanks for reaching out to us.We recently updated documentation regarding Google Analytics integration with Amelia, so you can check it out on this link. Our marketing team tested the in ... miguel Change or deactivate schedules. Only available 5PMClosed   Amelia   Updated November 3, 2023 at 9:47am   2 Most recent comment from Stefan Petrov:Hello Miguel,Thanks for reaching out to us.I suppose you mean the timeslots when you say "choice of time"? This depends on the configuration of service time and employee work hours. If the service dur ... Vikram Redirect URL after successful bookingClosed   Amelia   Updated November 3, 2023 at 9:43am   2 Most recent comment from Marko Davidović:Hello Vikram, Thank you for reaching out to us.In service-edit service-settings you have option Redirect URL After Booking: But how the customer will pay on custom payment methods this is between yo ... John Non 'Bookable" eventsClosed Pre-purchase questions for Amelia   Updated November 3, 2023 at 8:59am   2 Most recent comment from Stefan Petrov:Hello John,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. In order to have the customer information, a customer needs to book an e ... Cyen Gift certificatesClosed   Amelia   Updated November 3, 2023 at 8:06am   3 Most recent comment from Stefan Petrov:Hello Cyen,Thanks for reaching out to us.Apologies, we don't provide support via phone. You can reach out to us only through Ticksy and some other social media platforms.We go through tickets in ... Lars notifications to gmail accounts do not workClosed   Amelia   Updated November 3, 2023 at 8:04am   2 Most recent comment from Marko Davidović:Hello Lars, Thank you for reaching out to us.We use gmail and we just did a test book and we received your notifications straight awayAlso on your screenshot we can see the notifications so we do not ...