We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jeremy Hanke Services (duration)Closed   Amelia   Updated October 24, 2023 at 7:24am   2 Most recent comment from Marko Davidović:Hello Jeremy, Thank you for reaching out to us.If your notifications sometimes work, and sometimes don't, the issue could be related to a timeout on the server. There's a way to force Amelia ... Marc Garcia Custom Field & FormsClosed   Amelia   Updated October 24, 2023 at 7:02am   4 Most recent comment from Marko Davidović:Hello Marc,You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Michael Event List not loading on pageClosed Pre-purchase questions for Amelia   Updated October 24, 2023 at 6:32am   4 Most recent comment from Marko Davidović:Hello Michael,You can create different tickets for events and you can name them as you wishBut as we said you can not test everything in the free version of the plugin.Best regards.  Shantanu Baviskar How to switch from USD to AED as currency the right way?Closed   Amelia   Updated October 24, 2023 at 6:08am   2 Most recent comment from Marko Davidović:Hello Shantanu, Thank you for reaching out to us. You need to change the prices manually and to set them manually in Amelia and the currency as well. We do not have multicurrency option and we do not ... Matthew Mason Bulk Coupon CodesClosed   Amelia   Updated October 24, 2023 at 6:04am   4 Most recent comment from Marko Davidović:Hello Matthew, I'm afraid that we didn't quite get what you want to achieve exactly. This is the way this option work and there is no other way of doing this in Amelia. This is how coupons w ... Sergio path of uploaded imagesClosed Pre-purchase questions for Amelia   Updated October 24, 2023 at 5:31am   4 Most recent comment from Marko Davidović:Hello Sergio,We will take a look at this now and as soon as we have more information we will contact you again on this ticket. Philipp Translate Booking formClosed   Amelia   Updated October 24, 2023 at 5:12am   6 Most recent comment from Marko Davidović:Hello Philipp,Yes, you need to create a page with a specific language so that Amelia can know on what language needs to be translated.Should you have any further inquiries, we kindly request that you ... Radouane Kaddiri demosClosed   Amelia   Updated October 23, 2023 at 1:56pm   3 Most recent comment from Stefan Petrov:Hello Radouane,Thanks for reaching out to us. Unfortunately, there is no possibility of using our demos. We are using the demo sites for testing purposes and also as a presentation of Amelia's fe ... Roman Brunner Customer Emails getting sent with false informations to every customer!Closed   Amelia   Updated October 23, 2023 at 12:18pm   7 Most recent comment from Uroš Jovanović:Hello Roman,Glad to hear that.Please let me know if you have any other questions. MAXIME BOUDIAF Deleting tag for eventClosed   Amelia   Updated October 23, 2023 at 12:10pm   2 Most recent comment from Uroš Jovanović:Hello Maxime,Thank you for reaching out to us.The only way for deleting Events' tags is in your database, unfortunately. There isn't a possibility of deleting them in the WP back-end. So, y ... Paul Pre-sales questionsClosed Pre-purchase questions for Amelia   Updated October 23, 2023 at 11:58am   2 Most recent comment from Uroš Jovanović:Hello Paul,Thank you for reaching out to us.1. You can do so with the following plugin.2. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco ... Cezary Panel doradcyClosed   Amelia   Updated October 23, 2023 at 10:40am   22 Most recent comment from Uroš Jovanović:Hello Cezary,Thank you for reaching out to us.This is because the capacity that is shown for services is basically the {minimum capacity}/{maximum capacity} and that is why it is displayed this way.It ... Sarah Invoice for CustomersClosed   Amelia   Updated October 23, 2023 at 9:08am   4 Most recent comment from Uroš Jovanović:Hello Sarah,Glad to be able to assist you.Please let me know if you have any other questions. Vlad Emails sent to customersClosed   Amelia   Updated October 23, 2023 at 9:01am   5 Most recent comment from Jana:Jana Richelshagen ist eine hochqualifizierte Expertin für Psychotherapie, Coaching und öffentliche Kommunikation. Mit einem tiefen Verständnis der menschlichen Psychologie hilft sie ihren Klienten, ... Dustin Amelia is No longer working properlyClosed   Amelia   Updated October 23, 2023 at 7:40am   2 Most recent comment from Marko Davidović:Hello Enri Mar, Thank you for reaching out to us.We are not sure that this is possible. We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will conta ...