For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
We are attempting to integrate Outlook with the Amelia plugin on our client's website.
We followed instructions here to create the needed account/settings in Azure and added the keys as needed on the staged site (see screenshot).
However our attempts to "sign in with Outlook" from the staged site for an individual employee have been unsuccessful so far.When we attempt to click on Login with Outlook we get redirected to the WP Dashboard & the url appears to have an error msg: https://ncs.element212.com/wp-admin/?error_description=AADSTS50194%3A+Application+%274766dab2-0884-4950-91cf-94d54b7babd3%27%28Amelia_Scheduler%29+is+not+configured+as+a+multi-tenant+application.+Usage+of+the+%2Fcommon+endpoint+is+not+supported+for+such+applications+created+after+%2710%2F15%2F2018%27.+Use+a+tenant-specific+endpoint+or+configure+the+application+to+be+multi-tenant.+Trace+ID%3A+301c264f-e9bf-4388-9e9e-068311f32700+Correlation+ID%3A+9b7d1e11-de5b-4f2d-b672-ba2b837dd4b6+Timestamp%3A+2023-10-31+14%3A25%3A22Z&state=amelia-outlook-calendar-auth-10
Can you give direction as to how we can successfully set up this integration and let us know if we are missing anything in the process?
Attached files: outlook-calendar-integrations.png
employee profile signin.png
Hello Ella,
I can see that this is a duplicate ticket, and we already covered this topic in another ticket:
https://tmsplugins.ticksy.com/ticket/3511955/
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
Thank you for your understanding!
Kind Regards,
Stefan Petrov
[email protected]
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