We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Subers Missing Location from WebhookClosed   Amelia   Updated November 13, 2023 at 2:46pm   4 Most recent comment from Uroš Jovanović:Hel David,Thank you for the update on this.Can you please update the plugin to the latest version (7.0), test it out, and let me know if it works or not? Looking forward to your reply. Darren Forbes Google calendar - 1 Hour aheadClosed   Amelia   Updated November 13, 2023 at 2:00pm   2 Most recent comment from Stefan Petrov:Hello Darren,Thanks for reaching out to us.As a first step, we would recommend checking the timezone settings in WP. In the WP timezone settings, it should be set to the city instead of the UTC zone. ... Samuel Bauer Cart featureClosed   Amelia   Updated November 13, 2023 at 12:34pm   5 Most recent comment from Uroš Jovanović:Hello Samuel,Glad to hear that you found the solution for this and for sharing this with us.Please let me know if you have any other questions. Dean Gerhardt Google Calendar Sync ProblemClosed   Amelia   Updated November 13, 2023 at 8:15am   3 Most recent comment from Stefan Petrov:Hello Dean,Thanks for reaching out to us. That's noted.Great to see that Amelia is working now. I'll make sure that i forward this to the management and development to be added to the roadm ... Pawel Buslowski Stripe not working AGAIN after updateClosed   Amelia   Updated November 13, 2023 at 6:57am   3 Most recent comment from Marko Davidović:Hello Pawel, Thank you for reaching out to us.That is strange indeed since we do not have any issues with Stripe. We would need to check this with our credentials also. Please provide me a temporary ... Tobias Scherz case-sensitiveClosed   Amelia   Updated November 13, 2023 at 6:15am   2 Most recent comment from Marko Davidović:Hello Tobias, Thank you for reaching out to us.This is how it is designed and unfortunately, there is no workaround for this I'm afraid.In light of this, we encourage you to kindly consider submi ... Keith Mason How can I query appointment / event dataClosed   Amelia   Updated November 13, 2023 at 5:32am   12 Most recent comment from Marko Davidović:Hello Keith, You are most welcome and we are glad to hear that our developers were able to help you. Have a great week.  Matrix Systemer AS Høye Løvland Economic reports for eventsClosed   Amelia   Updated November 13, 2023 at 5:28am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us. No, unfortunately, Amelia cannot generate a statement as if it were an accounting agency. In the finance section, you can export all the appointments you had f ... Ioannis Send a PDF when someone purchases a packageClosed   Amelia   Updated November 13, 2023 at 5:24am   2 Most recent comment from Marko Davidović:Hello again Ioannis, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. What you want to achieve is not possible I'm afraid. In light of this, we ... Urs Page loading and performance drop when Amelia is integratedClosed   Amelia   Updated November 13, 2023 at 5:22am   6 Most recent comment from Marko Davidović:Hello Urs, We are glad to hear that you managed to set this up and thank you for letting us know. We can forward your suggestions to the appropriate sector and also we encourage you to kindly conside ... Laure Mix vouvhers and servicesClosed   Amelia   Updated November 13, 2023 at 5:21am   2 Most recent comment from Marko Davidović:Hello Laure, Thank you for reaching out to us. We don't have gift vouchers but we have an option for creating discount codes. These codes can be set and sent automatically in our notifications af ... Jeremy Hanke QuestionClosed   Amelia   Updated November 12, 2023 at 6:41pm   4 Most recent comment from Uroš Jovanović:Hello Jeremy,Glad to be able to assist you.Please let me know if you have any other questions. Uriahs Don't turn url fields into links when nothing is left of pipesClosed   wpDataTables   Updated November 12, 2023 at 6:22pm   2 Most recent comment from Miloš Jovanović:Hi Uriahs,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Glenn Sherman New Feature - Cancel Appt LinkClosed   Amelia   Updated November 10, 2023 at 10:20am   4 Most recent comment from Stefan Petrov:Hello Glenn,You are welcome.Please feel free to search through our feature suggestion page,  to see if someone may have already suggested this feature. If you can't see it, feel free to add yo ... BRUCE YOUNG Problems since upgradeClosed   Amelia   Updated November 10, 2023 at 10:03am   3 Most recent comment from Marko Davidović:Hello BRUCE, Thank you for reaching out to us.We are glad to hear that everything is working again. Should you have any further inquiries, we kindly request that you open separate tickets for each qu ...