We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Urs Bug report – Step by Step Booking 2.0Closed   Amelia   Updated November 16, 2023 at 3:07pm   4 Most recent comment from Stefan Petrov:Hello Urs,Thanks for the credentials. I see now. It's not a bug, you can actually type to search on other fields, too. This is because one can have a lot of services in the list, and it's ... Juan Esteban I can't see an option to add more slots in eventsClosed   Amelia   Updated November 16, 2023 at 11:46am   4 Most recent comment from Uroš Jovanović:Hello Juan,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version o ... Danielle Meyboom The amelia widgets aren't visableClosed   Amelia   Updated November 16, 2023 at 11:09am   4 Most recent comment from Uroš Jovanović:Hello Danielle,The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have ... Jiya Can i customize label name in backend and frontend?Closed Pre-purchase questions for Amelia   Updated November 16, 2023 at 11:08am   2 Most recent comment from Stefan Petrov:Hello Jiya,Thanks for reaching out to us.Labels can be changed in the Booking Form settings. If you go to the Customize section, and navigate to the Booking Form, for each step, you will have the opti ... Jiya Admin view customer booking historyClosed Pre-purchase questions for Amelia   Updated November 16, 2023 at 10:46am   2 Most recent comment from Uroš Jovanović:Hello Jiya,Thank you for reaching out to us. The admin can filter which customer's appointments they want to view on the Amelia/Appointments page.Please let me know if that helps you. Daniele Error with excel file linkingClosed   wpDataTables   Updated November 16, 2023 at 10:31am   2 Most recent comment from Aleksandar Vuković:Hello Daniele.Please provide me with:a temporary WP-admin (administrator) user FTP accessDatabase access for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Shira Feen Student EmailClosed   Amelia   Updated November 16, 2023 at 9:49am   2 Most recent comment from Stefan Petrov:Hello Shira,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. The notifications are sent between the employee and the customer as soo ... Dick Raney Merge CellsClosed   wpDataTables   Updated November 16, 2023 at 8:44am   2 Most recent comment from Aleksandar Vuković:Hello Dick.Merged Cells are only supported for the Simple Tables.Once you edit a simple table and you select multiple cells, you will see this icon: Carlos E. Alzate Custom Fields WidthClosed   Amelia   Updated November 16, 2023 at 8:02am   2 Most recent comment from Stefan Petrov:Hello Carlos,Thanks for reaching out to us.By default, there is no option to set the width, but the workaround is to use the custom CSS code. We would need the link to the page where your custom field ... Silvia LOGINClosed   Amelia   Updated November 16, 2023 at 7:46am   2 Most recent comment from Stefan Petrov:Hello Silvia,Thanks for reaching out to us.Please, find the answers below- can registration on the amelia panel occur before selecting an appointment or event?No, this is not possible. It's manda ... 4595D-85C50-05216-31667-78B7C [Amelia version 7.0] -- asking about Cart feature.Closed   Amelia   Updated November 16, 2023 at 7:36am   10 Most recent comment from Stefan Petrov:Hello Kieran,New booking forms are coded on the new technology which is much more stable and it's easier to maintain. It gives us the possibility to edit the code and new features and yet is fast ... Kitti Beke Amelia gives fatal errorClosed   Amelia   Updated November 15, 2023 at 10:33pm   10 Most recent comment from Uroš Jovanović:Hello Kitti,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Dick Raney Column WidthsClosed   wpDataTables   Updated November 15, 2023 at 8:42pm   3 Most recent comment from Miloš Jovanović:Hi Dick,To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-If i un ... Dick Raney SuggestionClosed   wpDataTables   Updated November 15, 2023 at 8:35pm   2 Most recent comment from Miloš Jovanović:Hi Dick,Thank you for this suggestion and feedback - i have passed it to our Management and the Developer Team, they will do their best to make modifications to improve the interface as you suggeste ... Dick Raney Responsive Table Optio nsClosed   wpDataTables   Updated November 15, 2023 at 8:08pm   2 Most recent comment from Miloš Jovanović:Hello,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ...